Operations Manager

Wahed

Operations Manager at Wahed, a fintech company, focusing on operational delivery in UAE. Responsible for payments, banking initiatives, and integrating new features with a values-based approach.

Posted 7/10/2026full-timeSharjah • 🇦🇪 United Arab EmiratesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational delivery within fintech and wealth management, focusing on process design, integration management, and regulatory compliance. Proficient in leveraging data and AI tools to enhance operational efficiency and service quality.

Highest-signal resume keywords

Operational DeliveryIntegration ManagementProcess DesignRegulatory ComplianceData Literacy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payments OperationsBanking OperationsWealth ManagementOperational Health MonitoringProcess DocumentationReconciliationAudit TrailsIncident ManagementAutomationAI-Supported Processes

Soft Skills

Problem OwnershipAttention to DetailOrganizational SkillsPrioritizationSelf-Starter

Tools & Technologies

Digital PlatformsAI-Native Tools

Industry Keywords

FintechInvestment OperationsShariah-Compliant FinanceUAE Regulatory FrameworksFCA Compliance

About the role

Key responsibilities & impact

Lead the operational delivery of payments and banking initiatives and integrations, working closely with central Operations, with strong reconciliation and controls throughout.
Scope operational requirements, coordinate with central Product and Engineering, and drive new launches and integrations end to end — including launch readiness, testing, go-live and post-launch monitoring.
Work alongside the Investments and Operations teams who run the platform day to day, ensuring new capabilities are operationally ready and continually improving processes, controls and service standards.
Design, document and embed scalable operating procedures, controls, approvals, reconciliations and audit trails that allow the UAE wealth management business to grow efficiently.
Build scalable, well-controlled operational processes, reconciliation routines, incident management and reporting, and partner with Customer Support on escalations and client-impacting issues.
Manage key operational relationships with banking, payment, execution, custody, technology and KYC partners, ensuring service levels, timelines, reporting standards and operational quality are maintained.
Work closely with Compliance, Risk, Legal, Finance, Product, Engineering and Investment teams to ensure operational, regulatory, financial and product requirements are reflected in day-to-day workflows and launch planning.
Use operational data, process insight, partner feedback and team input to improve workflows, introduce automation and AI-supported processes, strengthen controls and support Wahed’s growth in the UAE.

Requirements

What you’ll need

5–10 years across fintech / platform operations, wealth-management or investment operations, payments, or banking operations.
Hands-on experience running operations for a digital platform — owning money flows, monitoring operational health, and resolving systemic issues (ideally in fintech, investing/robo-advisory, payments or banking).
Experience leading integrations and product launches end to end, coordinating central and remote teams and multiple external vendors to deadline.
Track record of operational delivery in a regulated environment; familiarity with UAE (onshore / DIFC / ADGM) and/or UK (FCA) frameworks is a strong advantage.
Strong process-builder: able to design and document operational processes, controls and audit trails from scratch, not just run existing ones.
A natural problem-owner who takes end-to-end ownership of issues and works across Customer Support, Product/Engineering and external partners to fix them at source.
Exceptional accuracy and attention to detail; personally accountable for flows, reconciliations, records and audit trails.
Highly organised, able to prioritise and escalate effectively in a fast-moving, lean-team environment.
Data-literate and comfortable using modern, AI-native tools to do more with a lean team.
A self-starter who thrives on breadth, ownership and ambiguity — happy building and improving the operation, not just maintaining it.
Understanding of, or genuine interest in, Shariah-compliant finance.

Benefits

Comp & perks

Healthcare benefits
Flexible working arrangements
Professional development opportunities