Operations Manager

Maids.cc

Operations Manager responsible for managing online teams and operations in a data-driven environment. Hiring, training, and performance management of online agents while optimizing team efficiency.

Posted 6/9/2026full-timeRemote • 🇦🇪 United Arab EmiratesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Hire the right agents, and un-hire when performance doesn’t meet the bar
Manage day-to-day operations and maximize team efficiency
Oversee and develop a team of online agents
Conduct training, coaching, and evaluations
Handle escalations and daily issues—internally and externally
Promote high performers, demote or exit low performers
Collaborate with other departments to improve systems and processes
Use data and dashboards to make decisions, spot gaps, and drive improvements

Requirements

What you’ll need

3+ years of experience as an Operations Manager or in a similar role
Hands-on experience managing online or remote agent teams
Track record of hiring, training, promoting, and letting go of agents
Strong data mindset—you know how to read numbers and act on them
Solid grasp of tech tools, CRMs, dashboards, and automations
High-level communication skills and ownership mindset
Fluent in English—written and spoken

Benefits

Comp & perks

Work with talented people across nationalities in a fast-paced, no-nonsense environment
Be part of a company that rewards outcomes, not time
Rapid growth for those who perform

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations managementteam managementdata analysisperformance evaluationhiringtrainingcoachingpromotingdemotingCRM

Soft Skills

communicationleadershipteam efficiencyproblem-solvingcollaborationownership mindsetadaptabilitycoachingevaluationescalation handling