Operations Analyst

Whiteshield

Operations Analyst at Whiteshield, supporting operational transformation through process documentation and automation. Collaborating with teams to improve operational efficiency and data accuracy.

Posted 7/3/2026contractRemote • 🇦🇪 United Arab EmiratesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead the documentation of end-to-end business processes across operational and corporate functions.
Conduct stakeholder interviews and workshops to understand current processes.
Produce clear process maps, workflows and supporting documentation.
Capture decision points, approvals, dependencies and system interactions.
Build and maintain a central repository of operational processes and documentation.
Identify inefficiencies, duplication, manual activities and operational risks.
Design future-state, standardised workflows and, importantly, build them.
Build no-code automations on the existing stack (Slack forms and workflows, Notion databases and templates) so processes run with less manual effort.
Validate documentation and improvements with business leaders, and iterate.
Own the day-to-day administration of Slack and Notion: channel architecture, permissions and access, structure, hygiene and user management.
Maintain the Notion knowledge base as the single, well-organised home for processes and documentation.
Apply the permission and data-classification rules set by the Head of Operations.
Act as first-line support for Slack, Notion and Claude, and drive adoption across teams through simple guides and hands-on help.
Maintain accurate operational data across Scoro, HubSpot and the staffing tracker, ensuring consistency between systems.
Support resource planning by monitoring project allocations, utilisation and billability, ensuring staffing records accurately reflect delivery plans.
Proactively identify and investigate discrepancies between planned allocations and recorded time (e.g. consultants allocated to one project but logging time elsewhere), working with stakeholders to resolve issues and maintain governance.
Monitor staffing compliance, highlighting allocation conflicts, capacity risks and data quality issues that may impact reporting or resource planning.
Apply and maintain the shared project code structure to ensure consistency across projects, people, pipeline and time reporting.
Prepare recurring operational KPI and utilisation reports, ensuring dashboard inputs are accurate, reconciled and up to date.
Identify opportunities to improve data quality, reporting accuracy and operational governance through stronger processes and controls.
Contribute to the rollout of new operational platforms and ways of working.
Ensure documentation and data support future automation and a scalable operating model.
Produce reports and insights to support operational decision-making.

Requirements

What you’ll need

Naturally curious with a desire to understand how organisations operate.
Strong analytical mindset with exceptional attention to detail.
Able to simplify complex operational processes into structured documentation.
Confident engaging with stakeholders at all levels of the organisation.
Highly organised with the ability to manage multiple workstreams simultaneously.
Comfortable working independently in a fast-paced, evolving environment.
Solutions-oriented with a continuous improvement mindset.
Strong sense of ownership and accountability.

Benefits

Comp & perks

Opportunity to contribute to a high-impact operational transformation programme.
Exposure to senior stakeholders across the business.
Fast-paced, collaborative consulting environment.
Opportunity to shape foundational processes that will support future automation and AI initiatives.
Potential for contract extension based on business needs and performance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Process DocumentationWorkflow DesignData AnalysisOperational ReportingKPI Preparation

Soft Skills

Analytical MindsetAttention to DetailOrganizational SkillsSolutions-OrientedOwnership and Accountability