Whiteshield

Operations

• Lead the documentation of end-to-end business processes across operational and corporate functions.
• Conduct stakeholder interviews and workshops to understand current processes.
• Produce clear process maps, workflows and supporting documentation.
• Capture decision points, approvals, dependencies and system interactions.
• Build and maintain a central repository of operational processes and documentation.
• Identify inefficiencies, duplication, manual activities and operational risks.
• Design future-state, standardised workflows and, importantly, build them.
• Build no-code automations on the existing stack (Slack forms and workflows, Notion databases and templates) so processes run with less manual effort.
• Validate documentation and improvements with business leaders, and iterate.
• Own the day-to-day administration of Slack and Notion: channel architecture, permissions and access, structure, hygiene and user management.
• Maintain the Notion knowledge base as the single, well-organised home for processes and documentation.
• Apply the permission and data-classification rules set by the Head of Operations.
• Act as first-line support for Slack, Notion and Claude, and drive adoption across teams through simple guides and hands-on help.
• Maintain accurate operational data across Scoro, HubSpot and the staffing tracker, ensuring consistency between systems.
• Support resource planning by monitoring project allocations, utilisation and billability, ensuring staffing records accurately reflect delivery plans.
• Proactively identify and investigate discrepancies between planned allocations and recorded time (e.g. consultants allocated to one project but logging time elsewhere), working with stakeholders to resolve issues and maintain governance.
• Monitor staffing compliance, highlighting allocation conflicts, capacity risks and data quality issues that may impact reporting or resource planning.
• Apply and maintain the shared project code structure to ensure consistency across projects, people, pipeline and time reporting.
• Prepare recurring operational KPI and utilisation reports, ensuring dashboard inputs are accurate, reconciled and up to date.
• Identify opportunities to improve data quality, reporting accuracy and operational governance through stronger processes and controls.
• Contribute to the rollout of new operational platforms and ways of working.
• Ensure documentation and data support future automation and a scalable operating model.
• Produce reports and insights to support operational decision-making.

Operations Analyst

Executive Assistant

• **WHAT YOU WILL DO |**
• **Executive Support**
• - Proactively manage an exceptionally complex, fast changing calendar while protecting the Partner's time and ensuring critical priorities are met.
• - Manage complex travel arrangements including flights, accommodation, visas, itineraries and logistics.
• - Continuously review and reprioritise schedules throughout the day, exercising sound judgement to respond to changing business needs, shifting priorities and emerging demands while ensuring time is aligned to leaderships strategic priorities
• - Prepare agendas, briefing materials, meeting packs and follow-up actions.
• - Screen and manage incoming communications, ensuring urgent matters receive prompt attention.
• - Draft, proofread and format correspondence, presentations and other business documents.
• · Track actions and deadlines, ensuring commitments are followed through.
• **Stakeholder Management**
• - Act as the primary point of contact for senior government officials, clients and internal stakeholders.
• - Build strong relationships while maintaining professionalism and confidentiality.
• - Coordinate meetings with senior stakeholders, ensuring seamless execution and excellent client experience.
• - Liaise with internal teams to gather information and support project requirements.
• **Administrative & Project Coordination**
• - Support the Associate Partner with ad hoc operational and project-related activities.
• - Coordinate approvals, expenses and administrative processes.
• - Maintain accurate records, documents and filing systems.
• - Assist with planning workshops, leadership meetings and external events as required.
• - Anticipate requirements before they arise and proactively identify ways to improve efficiency.

Data Engineer

• **WHAT YOU WILL DO | **
• - Design and implement scalable, secure, and high-performing data architectures across cloud and hybrid environments
• - Define enterprise data models, standards, and governance frameworks to ensure consistency and interoperability
• - Architect modern data platforms (data lakes, warehouses, lakehouses) to support analytics, AI, and operational use cases
• - Lead client engagements as a trusted advisor on data strategy, architecture, and platform design
• - Translate business and policy objectives into structured data solutions and pipelines
• - Establish data governance practices including data quality, lineage, cataloguing, and access control
• - Design data integration strategies across multiple systems, APIs, and external data sources
• - Enable AI and advanced analytics use cases by ensuring data is structured, accessible, and production-ready
• - Collaborate with engineering teams to implement pipelines, orchestration, and real-time/streaming architectures
• - Balance long-term architecture vision with rapid delivery in dynamic environments

Operations Analyst

Executive Assistant

Data Architect