Operations

• Proactively research and identify new marketplace supplier candidates across target categories, using competitive analysis, industry resources, and internal category gaps as inputs
• Conduct initial outreach to prospective suppliers, articulate SupplyHouse’s marketplace value proposition, and manage the early-stage relationship through qualification
• Coordinate with Category Management to prioritize and schedule new supplier conversations, ensuring alignment with category strategy before advancing candidates
• Own the end-to-end onboarding process for approved suppliers, including agreement coordination, contract administration, data requirements communication, and timeline management
• Lead technical feed setup and validation for new suppliers—mapping product data, verifying feed accuracy, and resolving data quality issues prior to go-live
• Train new suppliers on SupplyHouse’s systems, data standards, and operational requirements, ensuring they are set up for long-term success on the platform
• Serve as the primary point of contact for new suppliers through the onboarding period, troubleshooting issues and maintaining momentum to hit go-live milestones
• Document onboarding processes and maintain SOPs to ensure consistent, repeatable execution as the supplier base grows
• Develop and maintain claims, warranty, and returns processes for marketplace suppliers, ensuring clear guidelines and consistent execution across the supplier base
• Monitor post-launch supplier performance and flag issues with service levels, data quality, or accounting discrepancies for resolution
• Review weekly feeds for new item suggestions and coordinate with Category Management on additions
• Research competitor listings to identify opportunities for improvement in content, imagery, and positioning
• Conduct image audits and data cleanup including attribute and filter updates on new brand
• Own SOP creation and ongoing maintenance for marketplace operational workflows
• Test and document new marketplace features and platform capabilities within the supplier dashboards
• Execute ad hoc operational projects including data cleanup, content audits, and cross-system reconciliation
• Coordinate cross-functionally with Merchandising, Pricing, and Supply Chain teams to resolve issues and support execution
• Respond to basic marketplace customer inquiries escalated from Customer Service or order fulfillment, and review processed returns to identify trends
• Reconcile discrepancies between freight and non-freight shipping methods and partner with Product Catalog to update item dimensions as needed
• Monitor out-of-stock items and communicate gaps to the Merchandising team; support price update processes to maintain alignment between SupplyHouse and supplier pricing

Marketplace Operations Manager

• Drive business development for new franchise and MSA (Managed Service Agreement) club locations
• Lead and facilitate monthly Sales and Operations Review calls focused on KPI performance
• Oversee website strategy for all Franchise and MSA clubs
• Collect, organize, and analyze quarterly financial statements for all non-MSA franchise locations
• Serve as the primary liaison and strategic advisor to Franchise Owners
• Conduct weekly check-ins and lead structured monthly performance reviews
• Analyze KPIs and financial statements to identify growth opportunities
• Support new club development including site approvals, territorial mapping, and SWOT analysis
• Conduct regular in-market visits to ensure operational excellence and brand compliance
• Provide coaching to improve sales, membership growth, EBITDA, and operational efficiency

Director – Franchise Operations

• manage a team of patient operations managers
• work cross-functionally with leaders across FuzeRx to translate our technology infrastructure into measurable operational performance
• oversee the performance and growth of the Patient Operations Care team
• establish requirements for reporting and capabilities while driving initiatives to ensure a seamless patient experience across our automated dispensing and API-integrated platforms
• lead operational excellence across central fill pharmacy networks and courier delivery operations
• establishrequirements for capabilities and reporting, collaborating cross-functionally to deliver data-driven insights
• analyze data to forecast staffing needs based on program performance, optimizing resource allocation across multiple roles
• lead a large team of managers, supervisors and team members, establishing an environment of positive employee engagement and experience

Director, Central Operations

• Lead and develop a high-performing onboarding operations team through coaching, performance management, mentoring, and structured feedback
• Make sound, timely decisions on complex or edge-case onboarding scenarios
• Maintain department SLAs and work with other operational teams to partner on complex onboarding scenarios
• Plan and balance team workload and staffing coverage against operational priorities and SLA targets
• Establish clear team priorities, goals, and accountability measures aligned with operational KPIs and OKRs
• Partner with Go to market teams to understand customer onboarding needs
• Partner cross-functionally with internal teams to improve workflows, tooling, and onboarding effectiveness
• Identify process gaps and operational risks and drive practical improvement actions
• Lead workflow and process improvement initiatives from planning through implementation
• Maintain strong documentation practices across internal runbooks, guidance, and review standards
• Use operational metrics and reporting to monitor trends, risks, and performance opportunities
• Provide structured feedback to improve tooling, automation, and AI-assisted decision support where applicable
• Model leadership behaviors aligned with Twilio Magic, including ownership, customer focus, continuous improvement, and empowering others

Manager, Fast Track Operations

• Lead and develop the Care Coordination team, ensuring SLA targets are met across all patient communication channels including in-app chat, phone, SMS, and email
• Oversee the high-volume inbound patient chat queue, establishing coverage models, escalation protocols, and quality standards that enable a seamless patient experience at scale
• Create and maintain conversation guides and coaching materials that equip Care Coordinators to educate patients on Oshi's programs, insurance coverage, billing, and care pathways
• Develop workflows supporting patient acquisition, retention, and re-engagement to ensure patients move efficiently through the enrollment funnel
• Identify and resolve bottlenecks in the patient journey, designing SOPs and scalable processes that reduce friction and improve operational efficiency
• Deploy and manage human-AI collaboration tools, including AI-assisted chat routing and automated follow-ups, while maintaining human review checkpoints to protect patient safety
• Ensure compliant EHR usage across the team and partner with Product to evaluate and scale new automation capabilities
• Lead cross-functional initiatives aligned with OKRs, managing timelines and stakeholder communication across Care Operations, Product, Clinical, and Growth teams
• Define, monitor, and enforce SLA benchmarks while maintaining real-time visibility into queue performance and HIPAA compliance
• Own operational reporting across KPIs including enrollment conversion, retention, SLA adherence, and response times

Manager, Care Coordination Operations

• work as a senior member of the Sales/RM Learning & Enablement (L&E) team
• responsible for ensuring project management practice, learning experience design and learning technology are best in class
• manage team capacity, reporting and dashboard design, as well as multi-media solutions delivery and learning technology infrastructure
• serve as the team point of contact for learning and enablement platform, Allego
• think creatively and innovating across deliverables with Allego capabilities

Director, Learning Strategy – Operations

• Develop and execute the short-term and long-term operations strategy to support FuzeRx’s strategic priorities
• Lead high-impact special projects and growth initiatives, ensuring operational readiness for new market entries and product launches
• Serve as the primary broker between Enterprise, P&T, and Operations to align launch timelines with execution readiness
• Harmonize, centralize and modernize operational policies and processes
• Oversee the creation and maintenance of robust Standard Operating Procedures (SOPs) and process documentation across all legacy businesses to standardize one Rx operational SOP
• Formalize continuous improvement as a dedicated, centralized function to drive operational efficiency
• Apply process re-engineering methodologies to address legacy gaps and improve site productivity
• Partner with Quality and Compliance teams to identify and mitigate operational risks
• Design and deploy comprehensive training programs for frontline employees and operational leaders
• Manage the end-to-end implementation lifecycle for new operational capabilities and technological integrations
• Build a leadership bench strength through standardized training to support future expansion and internal mobility
• Connect cross-functional 'seams' between clinical, pharmacy, and product teams to ensure seamless service delivery
• Collaborate with Workforce Planning to ensure staffing models reflect real-time capacity needs and volume fluctuations

VP, Operations Workforce Enablement

Manager, Care Operations

• The Manager of Commercial Operations is a player-coach.
• You will be hands-on enough to run live customer contract negotiation and day-to-day deal support, and senior enough to stand up the processes, tooling, and governance the function will run on as it grows.
• You will own customer-facing contracting immediately, then build out deal desk and pricing governance.
• Own customer-facing contracting end to end — MSAs, SOWs, DPAs, order forms, and redlines — from first draft through signature.
• Run our contract management platform as the system of record; keep the clause library, templates, and negotiation playbooks current and usable.
• Own renewal management, protecting at-risk bookings and keeping renewals from slipping through the cracks.
• Operate the commercial review gate on non-standard terms, working with outside counsel on strategic and specialist matters while routing routine work internally.
• Support live deals as a partner to Sales — turning around contract and pricing questions quickly without becoming a bottleneck.
• Help structure deals and apply pricing and discount guidance consistently, escalating non-standard terms before they reach signature.
• Stand up a repeatable deal desk over time: approval thresholds, pricing frameworks, and clean deal data feeding billing and revenue recognition.
• Document the playbooks, workflows, and controls the function runs on so the work no longer depends on any one person.
• Improve cycle time and consistency — find the friction in how deals get done and remove it.
• Build processes that scale with the business rather than ones that have to be rebuilt every time volume grows.
• Partner closely with Sales, Finance, Security, Product, and Leadership — translating commercial intent into sound terms.
• Act as the credible point of contact when deals get complex or contentious, balancing speed for the business with protection of its interests.
• Manage the outside-counsel relationship: route routine matters internally, reserve counsel for strategic and specialist work, and control spend.
• Give leadership a clear view of contracting throughput, cycle time, renewal exposure, and where non-standard terms are concentrating.
• Surface pricing and discount trends so the business can see margin impact and act before it drifts.

Manager, Commercial Operations

• Manage a team of 10–15 Defined Benefit Specialists and ensure quality, accuracy, and productivity
• Communicate organizational goals, values, and expectations clearly across the team
• Coach, mentor, and develop team members to support performance, growth, and career development
• Monitor team metrics, addressing performance gaps and driving continuous improvement
• Improve operational processes to increase efficiency and reduce cost per participant
• Manage operational risk by exercising sound judgment and ensuring legal and compliance adherence
• Oversee capacity planning, resource allocation, budgeting, and succession planning
• Collaborate across Defined Benefits business partners to pursue cohesive business goals
• Drive a customer‑focused culture and support quality initiatives
• Anticipate and lead organizational and operational change using data and business insight

Manager/Senior Manager, Defined Benefit Operations

• Set and drive the University Talent strategy, aligning to hiring goals and future workforce needs
• Own the UT scorecard, defining KPIs, tracking performance, and turning insights into clear strategic priorities
• Lead University Talent’s analytics and insights function to inform decisions, improve pipeline outcomes, and demonstrate impact
• Drive innovation across recruiting technology (including Workday), AI, and automation to scale efficiency and enhance experience
• Oversee vendor strategy, partnerships, and platform performance to maximize ROI and enable growth
• Lead budget planning and optimization, aligning investments to business priorities and measurable outcomes
• Ensure seamless integration of strategy, insights, and execution across recruiting programs and initiatives
• Act as a trusted advisor to senior leaders, influencing decisions through data, market intelligence, and executive communication
• Build and develop a high-performing team, fostering accountability, innovation, and continuous improvement

Director, University Talent Strategy, Operations & Insights

• Leading day-to-day management of TRR testing execution and results, plan creation and maintenance
• Partner with FSC and BUs on DR ‘failures’ (testing or incident) to derive actionable plans for mitigation
• Partnering with business units, Product Owners, and Business Continuity teams to align Critical Business Services (CBS) to applications and processes
• Partner with product teams to resolve IT dependency mapping, documenting inconsistencies and associated risks
• Have foundational technology experience (e.g., systems, cloud technologies, networking, security, storage)
• Exhibits executive presence. Communicates clearly, concisely and impactfully to influence others; tailoring messaging to the audience.
• Solve complicated problems, demonstrate confidence with unanticipated situations, and the ability to help find innovative ways to mitigate risk using advanced analytical and critical thinking skills.
• Participating in incident response and recovery activities, including on‑call and off‑hours support

Director, Resiliency Operations

• Lead the facilitation of enterprise-level resiliency, results gathering, analysis, and reporting of results to applicable management teams.
• Engage key business operations and/or technology stakeholders to discuss current and emerging risk exposures.
• Articulate the need and options to remediate gaps, and drive the overall TRR Program forward through continuous improvement.
• Coordinate the creation and maintenance of Fidelity recovery capabilities at mass scale for firm-wide recovery.
• Partner with BUs to define, inventory and sequence critical business services.
• Partner with IT product and support teams to map application dependencies to critical business services.
• Assess effectiveness and validate documented architecture patterns.
• Identify architecture pattern deviations, track and escalate remediations.
• Respond to emerging technology resiliency challenges and changes.
• Solve complicated problems, demonstrate confidence with unanticipated situations, and help find innovative ways to mitigate risk using advanced analytical and critical thinking skills.
• Participate in the incident response program and recovery activities for business operations, technology or vendor disruptions.

Director – Advanced Resiliency Operations

• Lead and support export operations from demand generation through shipment, after-sales service, and compliance with international trade laws, export controls, and ASSA ABLOY’s Code of Conduct.
• Manage and strengthen internal and external distributor relationships to promote ANSI solutions, maximize export market penetration, and optimize global sales channel coverage.
• Develop and execute market-specific growth plans, including special pricing programs, customer engagement strategies, and tools to track market and customer activity.
• Maintain current market intelligence, including ASSA ABLOY’s position, competitor activity, customer needs, and emerging opportunities in destination markets.
• Collaborate with senior management, operating companies, product management, and global partners to align market demands, technical specifications, environmental requirements, and code standards.
• Coordinate product, application, and factory training for distributors, specifiers, end users, market partners, and operating companies.
• Prepare accurate sales forecasts, operating budgets, and business updates for senior management.
• Travel domestically and internationally approximately 50% of the time to support customers, partners, training, and market development activities.

Director, International Sales – Export Operations

• Accountable for the overall performance of the manufacturing site
• Manage daily manufacturing operations to meet production, quality, delivery, and cost targets
• Drive continuous improvement in productivity, yield, scrap, uptime, and cycle time
• Own site operating budget and cost performance
• Champion quality systems and root cause analysis
• Implement and sustain Lean manufacturing practices
• Lead within a unionized workforce
• Coach and develop supervisors
• Support grievance resolution through investigations

Manager, Operations

• Execute strategic direction for regional manufacturing operations translating enterprise production goals into clear regional priorities with accountability at the site level
• Provide strategic guidance and direction to Directors, Site Operations; serve as the key resource for escalations, ensure consistent follow-through on priorities, and reinforce GTI’s preferred operational methods and standards across all sites
• Own the regional P&L; partner with Regional Controllers and Directors, Site Operations to analyze performance data—including efficiency metrics, labor variance, defect rates, cost drivers, and capacity planning—and drive data-based decisions on capital investments, resource allocation, and profitability improvements
• Drive cross-functional alignment across CPG Production, Cultivation, Quality, Compliance, People, Finance, and Supply Chain facilitating collaboration, resolving roadblocks, and ensuring regional manufacturing performance supports GTI’s broader commercial and growth objectives
• Champion a high-performance culture grounded in GTI’s values of accountability and transparency; inspire site-level leaders to build and sustain engaged, diverse teams that reflect the communities GTI serves
• Develop and implement scalable standard operating procedures and best practices across the region; identify innovations at individual sites and systematically disseminate them to elevate performance across the entire regional portfolio
• Prioritize talent development and succession planning across the region; provide Directors, Site Operations with transparent coaching, meaningful feedback, and growth opportunities to build a strong internal pipeline of operations leaders
• Ensure rigorous compliance with all local, state, and federal cannabis manufacturing regulations; partner with Compliance and Legal to proactively address regulatory changes and immediately remediate any lapses in company policy or law
• Drive continuous improvement across regional operations through LEAN manufacturing principles and structured Kaizen events; identify and eliminate waste, reduce variability, identify bottlenecks, and maximize throughput and operational efficiency across all sites
• Other duties as assigned

Regional Vice President, Operations

• Responsible for day-to-day resolution of complex problems
• Research and execute complex transactions for a single site/business unit
• Advise on the design, development, and implementation of complex products, systems, and services
• Consult on present-state, develop alternative approaches, and facilitate implementations
• Identify and recommend responsibilities for key programs/projects

Operations Consultant

• Overall responsibility for the Global operations and procurement strategy
• Establish manufacturing objectives and assignments that align with EFD strategic and operating plans
• Responsible for the operations optimization with a focus on simplification
• Deliver results and establish an operations management system to achieve operational excellence
• Optimize on-time delivery, reduce backlogs, and increase productivity
• Establish profitable growth and business targets with EFD Division Leadership
• Continuous improvement to increase the profitability of the business
• Work closely with the leaders of Sales, Engineering, HR, and Marketing
• Promote internal exchange of best practices
• Driving innovation in operations through the implementation of new technologies
• Coordinating global projects in the operations area

Director of Operations

• Own and manage core sales operations processes, including pipeline management, opportunity tracking, and forecasting cadence
• Establish and enforce standardized sales processes, definitions, and workflows
• Partner with Revenue Operations and Business Systems to optimize CRM processes
• Monitor pipeline health to ensure accurate visibility into business performance
• Support sales goal setting and quota allocation processes
• Lead the sales forecasting process, ensuring accuracy, consistency, and transparency
• Develop and maintain standardized reporting and dashboards
• Support annual and in-year sales planning processes

Senior Manager, Retail Media Sales Operations – CVS Media Exchange

• Coach and develop employees.
• Ensure quality assurance processes are enhanced and followed.
• Maintain and drive operational procedures and compliance.
• Manage employees’ overall work performance; maintain accurate records of employee work performance.
• Analyze viability of all requests and their resulting impacts, both analytical and technical.
• Effectively communicate all changes and enhancements.
• Adhere to and implement company policies and procedures.
• Recruit, hire, and train new employees per company policy and operational procedure.
• Ensure professional and timely resolution of any client and/or customer’s issues.
• Liaise and maintain positive working relationship and communication with leadership, clients, and customers.
• Maintain current knowledge of clients, accounts, and industry.
• Responsible for using appropriate judgment to protect confidential Company information.

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