Operations Support Center Manager – CPG

Acosta

Operations Support Center Manager leading Field Support employees. Overseeing service excellence, operational procedures, and employee development in customer support.

Posted 6/12/2026full-timeRemote • Rhode Island • 🇺🇸 United StatesJunior💰 $57,420 - $60,000 per yearWebsite

About the role

Key responsibilities & impact

Coach and develop employees.
Ensure quality assurance processes are enhanced and followed.
Maintain and drive operational procedures and compliance.
Manage employees’ overall work performance; maintain accurate records of employee work performance.
Analyze viability of all requests and their resulting impacts, both analytical and technical.
Effectively communicate all changes and enhancements.
Adhere to and implement company policies and procedures.
Recruit, hire, and train new employees per company policy and operational procedure.
Ensure professional and timely resolution of any client and/or customer’s issues.
Liaise and maintain positive working relationship and communication with leadership, clients, and customers.
Maintain current knowledge of clients, accounts, and industry.
Responsible for using appropriate judgment to protect confidential Company information.

Requirements

What you’ll need

4+ year college degree or related work experience.
1+ years of applicable team leadership experience.
Computer Skills: Word, Excel, PowerPoint and Outlook proficiency.
Supervisory Responsibilities: This position has direct supervisory responsibilities.
Work environment: Office environment.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Acosta Website LinkedIn All Job Openings 10,000+ employees Founded 1927 🤝 B2B 🛍️ eCommerce 🛒 Retail 💰 Venture Round on 2003-01 B2B
eCommerce
Retail Acosta is a leading sales and marketing agency that connects brands with consumers across various retail and foodservice channels. The company leverages proprietary data, integrated marketing strategies, and retail execution services to enhance brand visibility and influence purchase decisions. With over 100 years in business, Acosta helps clients navigate the complexities of both brick-and-mortar and online marketplaces, ensuring their products are positioned effectively within the competitive landscape. Operations Support Center Manager – CPG Job not on LinkedIn 🔥 59 minutes ago ⚓ Rhode Island – Remote 💵 $57.4k - $60k / year ⏰ Full Time 🟢 Junior ⚙️ Operations 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Coach and develop employees.
Ensure quality assurance processes are enhanced and followed.
Maintain and drive operational procedures and compliance.
Manage employees’ overall work performance; maintain accurate records of employee work performance.
Analyze viability of all requests and their resulting impacts, both analytical and technical.
Effectively communicate all changes and enhancements.
Adhere to and implement company policies and procedures.
Recruit, hire, and train new employees per company policy and operational procedure.
Ensure professional and timely resolution of any client and/or customer’s issues.
Liaise and maintain positive working relationship and communication with leadership, clients, and customers.
Maintain current knowledge of clients, accounts, and industry.
Responsible for using appropriate judgment to protect confidential Company information. 🎯 Requirements
4+ year college degree or related work experience.
1+ years of applicable team leadership experience.
Computer Skills: Word, Excel, PowerPoint and Outlook proficiency.
Supervisory Responsibilities: This position has direct supervisory responsibilities.
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Hard Skills & Tools

quality assuranceanalytical skillstechnical skillsemployee performance managementrecruitmenttraining

Soft Skills

coachingcommunicationrelationship managementproblem resolutionjudgment

Certifications

4+ year college degree