Operations

• Support the investigation and troubleshooting of customer complaints related to service provisioning, subscriber configuration, and customer-facing platform issues.
• Assist the Systems Operations team with daily case handling, operational monitoring, and incident follow-up across production systems.
• Help investigate provisioning failures, activation issues, service configuration mismatches, and customer-impacting platform incidents.
• Learn and support the use of operational tools and customer-facing service management platforms to validate, troubleshoot, and resolve provisioning and configuration issues.
• Escalate complex or high-impact issues to senior engineers, Engineering, Product, vendors, or other operational teams with clear technical findings and supporting evidence.
• Maintain accurate records of incidents, troubleshooting activities, provisioning actions, resolutions, and follow-up tasks.
• Support incident response activities, including impact assessment, service restoration, operational updates, and post-incident documentation.
• Contribute to root cause analysis by collecting logs, provisioning records, system outputs, API responses, and operational evidence.
• Help ensure customer-impacting issues are handled in line with SLAs, operational KPIs, and service assurance processes.
• Collaborate with Customer Services, Customer Success Managers, Engineering, Product, Network Operations, Platform Operations, and other operational teams to ensure reliable service delivery.
• Create and maintain internal documentation, troubleshooting guides, provisioning procedures, and knowledge articles.
• Share learnings and best practices with the team to improve operational efficiency, service reliability, and operational consistency.

Systems Operations Intern

• Coordinate recurring analytical exercises such as the financial forecasting of business units
• Own and deliver on a small area of workstreams within strategic and operational projects
• Support budgeting and workforce planning processes
• Build and maintain reporting & forecasting models (excel)
• Build and maintain Power BI reports and supporting data structures
• Automate data extraction, processing, and analysis using Python
• Support data engineering work for AI RAG initiatives, including data preparation and pipeline reliability
• Monitor, validate, and report on system data quality and drive remediation of issues
• Support ad-hoc Chief Delivery Officer requests and cross-team projects

Delivery Operations Analyst

• Lead team execution to deliver on key objectives with accountability for results
• Partner with People Operations, Immigration, Payroll, Legal, and Client Services to align projects and initiatives with business needs
• Manage performance by setting clear expectations, providing feedback, and recognizing contributions
• Support change initiatives by modeling adaptability and encouraging resilience in your team
• Develop team members’ skills and career growth through coaching and mentoring
• Ensure consistent onboarding quality and customer experience outcomes

Global Operations Manager – EMEA

• Manage and maintain TeamViewer ONE and DEX demo environments
• Troubleshoot environment issues and drive continuous improvements
• Maintain consistency across global demo environments
• Administer demo automation platforms
• Manage content updates, integrations, platform configuration, and user access
• Collaborate with Site Reliability team on automated processes for environment provisioning, data refreshes, and configuration management
• Implement monitoring and alerting to proactively identify issues
• Monitor adoption, usage, and performance metrics across demo platforms
• Gather feedback from Solutions Engineering, SMEs, Solutions Architects, and Product teams
• Identify opportunities to improve environment scalability and operational efficiency
• Coordinate demo requirements and priorities with Product, Engineering, Product Marketing, SMEs, and Solutions Architects
• Support enablement activities for major releases and new capabilities
• Share updates and best practices with the global Solutions Engineering organization

Operations Engineer

• Handle operational tasks for multiple airline/ground transportation clients;
• Create Purchase Orders per movie/tv title based on technical specs and airline requests to be sent to studios;
• Be very detail-oriented regarding metadata entries for all titles acquired from studio databases;
• Insert metadata/images into Hardware supplier portals;
• Coordinate with Hollywood studios and independent labs for on-time deliveries;
• Handle the downloading and uploading of independent title files for encoding at our lab;
• Track all tasks within the process for each cycle of the client;
• Provide weekly status updates on your client’s responsibilities;
• Occasional travel to meet hardware suppliers.

Operations Coordinator

• Lead the Operations Account Management team for the Offline European market, setting clear objectives, coaching team members, and building a culture of accountability and continuous improvement.
• Coach and develop team members through regular 1:1s, clear goal-setting, direct feedback, and structured performance follow-ups, ensuring the team consistently delivers against priorities and performance targets.
• Drive day-to-day B2B retail operations across multiple retailer accounts, ensuring smooth execution, clear ownership, and high-quality delivery.
• Own the full retailer account lifecycle, from onboarding to ongoing tracking, reporting, operational performance management, and improvement actions.
• Monitor operational KPIs and retailer performance, identifying root causes behind delays, delivery issues, process gaps, or recurring escalations, and driving the right corrective actions.
• Coordinate closely with internal teams across Offline, Supply Chain, Logistics, Customer Excellence, Finance, and Tech to solve operational blockers and improve execution.
• Run regular operational reviews with internal teams and external retail partners to align on priorities, resolve issues, and identify improvement opportunities.
• Build and maintain strong retailer relationships, ensuring team output consistently meets partner needs and stakeholder expectations.
• Define and improve operational processes, workflows, and reporting routines to increase efficiency, visibility, and retailer experience.
• Lead ad-hoc projects and initiatives, from process enhancements to client-specific programs, with a bias for action and delivery

B2B Operations Account Team Lead – 12-month Fixed Term

• Process and manage incident tickets, including batch processing incidents escalated by the Operations Pilot, as well as database, system, application, and hardware-related issues.
• Handle a range of catalogue requests, such as file and directory deposits, modifications, creations, copies and transfers, database-related actions, log transmissions, treatment execution, information requests, and the dispatch of backup tapes.
• Execute technical and application-related changes, including deliveries, ensuring appropriate reporting is completed.
• Maintain a high level of accuracy and attention to detail, applying strong analytical and problem-solving skills in daily activities.
• Update delivery procedures, production environment documentation, and batch treatment instruction guides on a daily basis to ensure operational consistency.
• Work collaboratively within a team environment, contributing to shared objectives and operational effectiveness.
• Produce daily reports outlining the status of deliveries and related activities.
• Demonstrate the ability to understand and navigate complex business processes involving multiple stakeholder groups and perspectives.
• Support audit activities as required, including providing relevant information and documentation.
• Participate in the live ticketing process, contributing to and recommending prioritization where appropriate.

IT Operations Analyst, French Speaker

• Support daily cash positioning and liquidity management across multiple bank accounts;
• Execute and monitor payments, including payroll, suppliers, and intercompany transfers;
• Assist in bank account management, including account openings and maintenance;
• Perform bank reconciliations and investigate discrepancies;
• Maintain accurate treasury records and documentation;
• Support FX transactions;
• Liaise with internal teams (Accounting, AP/AR, Payroll) and external banking partners;
• Ensure compliance with internal controls, policies, and procedures;
• Assist in treasury reporting and forecasting activities;
• Contribute to process improvements and automation initiatives.

Junior Treasury Operations Analyst

• monitoring, controlling, and maintaining cutting-edge systems across expansive infrastructure
• providing innovative solutions to technical and business challenges
• becoming a trusted advisor to customers regarding best practices
• collaborating with diverse teams on projects and directly interacting with customers to understand their needs

Unified Systems Operations

• Monitor, control, and maintain cutting-edge systems across expansive infrastructure
• Provide innovative solutions to technical and business challenges
• Become a trusted advisor offering insights into best practices and resource utilization
• Maintain infrastructure through monitoring and validating events and alerts, executing preventative tasks, and escalating potential outages
• Collaborate with diverse teams and specialists on projects and interact directly with customers to understand their needs

• Design, strengthen, and scale the Care system (tools, data, and processes) to ensure a fast, seamless, and measurable customer experience
• Work cross-functionally across B2B, B2C, and CSM teams
• Optimize and connect the different tools used (Zendesk, Ringover, HubSpot)
• Work closely with Data Analysts to create, modify, and validate dashboards
• Structure, connect, and automate the entire system so data and dashboards are reliable, actionable, and easy to leverage

Retention & Automation Operations

• As a Global Operations Intern, you’ll join the team ensuring that Emma’s products move seamlessly across markets, from forecasting and production to warehousing and delivery.
• This is a hands-on, analytical, and collaborative role within a fast-paced international environment.
• You will contribute to optimizing how we plan, produce, and deliver our products, ensuring that every step of our operations runs efficiently and creates value for our customers.
• Depending on your skills and interests, you could work in one of several teams in areas such as Supply and Demand Planning, Production and Excellence, or Logistics and Fulfillment.

Global Operations Intern

• Provide end-to-end support for customers’ online orders, including delivery management, shipping investigations, returns, payment transactions, refunds, inbound/outbound calls, and order reviews.
• Handle sensitive customer and client information in compliance with PCI and GDPR policies.
• Communicate with customers, carriers/couriers, financial institutions, Customer Support Representatives (CSRs), and internal departments to ensure efficient issue resolution.

Operations jobs in Portugal

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Systems Operations Intern

Delivery Operations Analyst

Global Operations Manager – EMEA

Operations Engineer

Operations Coordinator

B2B Operations Account Team Lead – 12-month Fixed Term

IT Operations Analyst, French Speaker

Junior Treasury Operations Analyst

Unified Systems Operations

Unified Systems Operations

Retention & Automation Operations

Global Operations Intern

Dutch-Speaking Client Operations Specialist