Operations Engineer

TeamViewer

Demo Operations Engineer managing demo environments and automation platforms at TeamViewer. Collaborating with cross-functional teams to improve digital demonstrations for connectivity solutions.

Posted 7/18/2026full-timePorto • 🇵🇹 PortugalMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing cloud infrastructure and SaaS operations, with a strong focus on automation, monitoring, and troubleshooting to enhance operational efficiency. Proven ability to collaborate across teams and support global technical organizations in delivering scalable solutions.

Highest-signal resume keywords

Cloud Infrastructure ManagementAutomation and Infrastructure-as-CodeMonitoring and Alerting ImplementationTechnical Product Operations ExperienceTroubleshooting and Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cloud Infrastructure (AWS, Azure, GCP)APIs and IntegrationsTerraformPythonPowerShellBashMonitoring ToolsDigital Employee Experience (DEX)Scalable Operational ProcessesSoftware Architectures

Soft Skills

CollaborationFeedback GatheringContinuous Improvement

Tools & Technologies

TeamViewer ONEDEX Demo EnvironmentsDemo Automation Platforms

Industry Keywords

SaaS OperationsIT Systems AdministrationSite Reliability Engineering (SRE)Solutions Engineering Operations

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformPythonTerraform

About the role

Key responsibilities & impact

Manage and maintain TeamViewer ONE and DEX demo environments
Troubleshoot environment issues and drive continuous improvements
Maintain consistency across global demo environments
Administer demo automation platforms
Manage content updates, integrations, platform configuration, and user access
Collaborate with Site Reliability team on automated processes for environment provisioning, data refreshes, and configuration management
Implement monitoring and alerting to proactively identify issues
Monitor adoption, usage, and performance metrics across demo platforms
Gather feedback from Solutions Engineering, SMEs, Solutions Architects, and Product teams
Identify opportunities to improve environment scalability and operational efficiency
Coordinate demo requirements and priorities with Product, Engineering, Product Marketing, SMEs, and Solutions Architects
Support enablement activities for major releases and new capabilities
Share updates and best practices with the global Solutions Engineering organization

Requirements

What you’ll need

Strong background in cloud infrastructure (AWS, Azure, or GCP), SaaS operations, or IT systems administration
Experience with APIs, integrations, monitoring tools, endpoint technologies, or Digital Employee Experience (DEX) solutions preferred
Understanding of modern cloud applications and software architectures
Experience with automation and Infrastructure-as-Code tools such as Terraform, Python, PowerShell, Bash, or similar technologies
Strong troubleshooting and problem-solving skills
Experience implementing scalable operational processes and monitoring solutions
3–5+ years in Technical Product Operations, Platform Operations, Systems Engineering, Site Reliability Engineering (SRE), Solutions Engineering Operations, or a similar technical role
Experience supporting a global technical organization is preferred.

Benefits

Comp & perks

Onsite Onboarding in our HQ office for an optimal start
Great compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviews
Public transport friendly offices
Special terms for local gyms
Access to Corporate Benefits platform with many discounts
Regular Team events and company-wide celebrations
Open door policy , no dress code rules, frequent all Hands and Leadership Lunches
Hybrid and Flexible work time
Work From Abroad Program allowing up to 40 days of work outside your contracting country