IT Operations Analyst, French Speaker

WTW

IT Operations Analyst at WTW ensuring company's applications run correctly while managing incidents and communicating with relevant teams. Collaborating in a hybrid work environment based in Lisbon, Portugal.

Posted 6/16/2026full-timeLisboa • 🇵🇹 PortugalMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

LinuxOracleServiceNowShell ScriptingSQLUnix

About the role

Key responsibilities & impact

Process and manage incident tickets, including batch processing incidents escalated by the Operations Pilot, as well as database, system, application, and hardware-related issues.
Handle a range of catalogue requests, such as file and directory deposits, modifications, creations, copies and transfers, database-related actions, log transmissions, treatment execution, information requests, and the dispatch of backup tapes.
Execute technical and application-related changes, including deliveries, ensuring appropriate reporting is completed.
Maintain a high level of accuracy and attention to detail, applying strong analytical and problem-solving skills in daily activities.
Update delivery procedures, production environment documentation, and batch treatment instruction guides on a daily basis to ensure operational consistency.
Work collaboratively within a team environment, contributing to shared objectives and operational effectiveness.
Produce daily reports outlining the status of deliveries and related activities.
Demonstrate the ability to understand and navigate complex business processes involving multiple stakeholder groups and perspectives.
Support audit activities as required, including providing relevant information and documentation.
Participate in the live ticketing process, contributing to and recommending prioritization where appropriate.

Requirements

What you’ll need

Experience in IT Operations or a similar technical environment.
Strong verbal and written communication skills in both French and English.
Proven experience handling incidents, service requests, and technical changes in production environments.
Experience interacting directly with French IT users, lead Ops, and other stakeholders.
Exposure to audit processes and ability to provide clear explanations to internal or external auditors when required.
Ability to produce clear daily reports and maintain updated documentation and delivery procedures.
Solid experience with ticketing tools such as ServiceNow (SNOW).
Experience with monitoring and supervision tools.
Hands-on experience with batch scheduling tools.
Knowledge of file transfer and flow management tools.
Working knowledge of Oracle databases.
Experience managing technical deliveries using SQL scripts.
Knowledge of operating systems including Linux/Unix, and Windows Server.
Knowledge of Shell scripting.

Benefits

Comp & perks

Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.
Competitive Compensation: Benefit from an attractive, performance-related remuneration system.
Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients.
Career Development: Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.
Collaborative Culture: Work in a collegial, appreciative, and dynamic environment where decisions are made together.
Impactful Work: Quickly take on responsibility and make an impact with direct customer contact.
Community and Celebration: Participate in corporate events and celebrate our successes together.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

incident managementservice requeststechnical changesbatch schedulingSQLShell scriptingOracle databasesfile transfer managementLinuxWindows Server

Soft Skills

analytical skillsproblem-solving skillsattention to detailcommunication skillscollaborationreportingstakeholder management