Retention & Automation Operations

Vroomly

Design and strengthen customer care systems at Vroomly, optimizing tools and processes for seamless customer experience. Collaborate cross-functionally on data-driven initiatives in the digital automotive industry.

Posted 6/3/2026full-timeLisbon • 🇵🇹 PortugalMid-LevelSenior💰 €60,000 - €66,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Design, strengthen, and scale the Care system (tools, data, and processes) to ensure a fast, seamless, and measurable customer experience
Work cross-functionally across B2B, B2C, and CSM teams
Optimize and connect the different tools used (Zendesk, Ringover, HubSpot)
Work closely with Data Analysts to create, modify, and validate dashboards
Structure, connect, and automate the entire system so data and dashboards are reliable, actionable, and easy to leverage

Requirements

What you’ll need

Strong understanding of APIs (webhooks, authentication, workflow logic)
Proficiency with an automation tool such as Make (or similar tools like Zapier), including complex workflows (multi-step processes, error handling)
Advanced administration of Zendesk (or equivalent), including triggers, macros, custom fields, and APIs
Strong understanding of HubSpot (or equivalent) CRM systems and data structuring
SQL (operational level): reading, modifying, and writing simple queries (nice to have)
Advanced Google Sheets: formulas, data structuring, API connections, pivot tables, Apps Script (nice to have)

Benefits

Comp & perks

25 days paid vacation
Meal vouchers
100% health insurance coverage
Monthly book allowance (up to 12 books per year)
100% reimbursement for gym membership
Quarterly Vroomnights and an annual offsite to strengthen team spirit
50% reimbursement of your public transportation pass
A €650 relocation package (one-time bonus during your first month) plus reimbursement of your flight tickets up to €200

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

APIsautomation toolsSQLGoogle Sheetsdata structuringdashboard creationworkflow logicerror handlingtriggersmacros

Soft Skills

cross-functional collaborationcustomer experience optimizationprocess automationdata reliabilityactionable insights