Vroomly

Operations

• Design, strengthen, and scale the Care system (tools, data, and processes) to ensure a fast, seamless, and measurable customer experience
• Work cross-functionally across B2B, B2C, and CSM teams
• Optimize and connect the different tools used (Zendesk, Ringover, HubSpot)
• Work closely with Data Analysts to create, modify, and validate dashboards
• Structure, connect, and automate the entire system so data and dashboards are reliable, actionable, and easy to leverage

Retention & Automation Operations

Backend Engineer

• Develop new features
• Direct contribution to the product
• Participate in team rituals
• Take part in architectural decisions and define best practices
• Contribute to technical strategy and long-term vision
• Review code and ensure technical quality
• Support the team's skills development
• Define and track objectives
• Lead and coordinate the team's day-to-day activities

Retention & Automation Operations

Lead Back-end Developer