Dutch-Speaking Client Operations Specialist

Atlean World

Client Operations Specialist delivering end-to-end support for online orders at Atlean World. Ensuring smooth operations in a dynamic fintech environment.

Posted 5/29/2026full-timeRemote • 🇵🇹 PortugalMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide end-to-end support for customers’ online orders, including delivery management, shipping investigations, returns, payment transactions, refunds, inbound/outbound calls, and order reviews.
Handle sensitive customer and client information in compliance with PCI and GDPR policies.
Communicate with customers, carriers/couriers, financial institutions, Customer Support Representatives (CSRs), and internal departments to ensure efficient issue resolution.

Requirements

What you’ll need

Flawless communication skills, proficient (both written and oral) in English (B2);
Ability to work in a sensitive and classified information environment is an advantage;
Ability to work quickly and efficiently under deadline pressure.
Very good accuracy and attention to detail, understanding that small details can make the biggest difference.
Proven ability to work and make decisions with minimal supervision.
Proactively utilize strong problem-solving skills to deliver customer-focused solutions.
Working in a back-office environment with customer satisfaction in mind
Excellent written and verbal communication skills
Interest in self and team KPIs – focusing on what can be done instead of what cannot be.
Knowledge of SAP and Back-Office work is an advantage; otherwise, we can help with that.
As this job is directly related to order volume, flexibility is required and will occasionally involve overtime work.
Extraordinary teammate, thriving in an environment where camaraderie matters.

Benefits

Comp & perks

Private Health Insurance from day one
Free portuguese lessons
Great opportunity to grow quickly within the company
Excellent work opportunity in a dynamic leading multinational company;
Stable work and career progression;
Investment in training (ongoing training) and personal development;
Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
Free company events and activities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

flawless communication skillsattention to detailproblem-solving skillsability to work under deadline pressureability to work with minimal supervisioncustomer-focused solutionsteamworkflexibilityinterest in KPIs