Atlean World

Customer Support

• Respond to all customer inquiries within given timescales, efficiently and effectively, and to develop and maintain a full technical knowledge and troubleshooting skills
• Recognize when a problem or query should be transferred to another department or a more senior member of staff
• Deal with all correspondence as requested/required
• Logging of all calls accurately and in line with procedure
• Responsible for maintaining and updating all administration
• Provide support to customers, ensuring clear communication where required
• Show strong listening and comprehension skills to accurately understand consumer concerns
• Communicate clearly and professionally, both verbally and in writing, in line with brand tone
• Exhibit close attention to detail when documenting cases and following processes
• Be comfortable navigating multiple systems to research information and resolve cases efficiently
• Manage workload effectively while meeting quality, productivity, and compliance KPIs
• Adapt quickly to policy changes and new campaign launches

Customer Service Specialist, German

Sales

• Contacted new and existing customers via phone and email to identify sales opportunities.
• Acquired and supported SMB advertisers by providing tailored business solutions.
• Qualified leads and collaborated with account managers to drive customer revenue growth.
• Used tools such as MS Excel and Salesforce for research, communication, and sales activities.

Technology Sales Specialist, Italian Speaker

Operations

• Provide end-to-end support for customers’ online orders, including delivery management, shipping investigations, returns, payment transactions, refunds, inbound/outbound calls, and order reviews.
• Handle sensitive customer and client information in compliance with PCI and GDPR policies.
• Communicate with customers, carriers/couriers, financial institutions, Customer Support Representatives (CSRs), and internal departments to ensure efficient issue resolution.

Dutch-Speaking Client Operations Specialist

Analyst

• **How your day-to-day in this role will look: **
• Training for the product/service of a vibrant and innovative social media platform, allowing users to create and share short videos on various topics and trends.
• **Become a:**
• - Problem-Solving Super Hero
• - Product/Service Sherlock

Digital Trust and Safety Analyst, French, English

• - Support customers with questions about banking, payments, cards,
• - Provide clear answers and solutions, always following the client's procedures and compliance rules.
• - Troubleshoot issues, such as card problems, transactions, app access or account updates.
• - Escalate complex cases to the correct internal departments when needed.
• - Maintain high service quality, using an empathetic, professional tone and meeting defined performance metrics.

Customer Service Specialist, German

Technology Sales Specialist, Italian Speaker

Dutch-Speaking Client Operations Specialist

Digital Trust and Safety Analyst, French, English

Customer Support Specialist, Dutch - Fintech