Customer Service Specialist, German

Atlean World

Customer Service Specialist providing customer support in German and English for Atlean World. Handling inquiries, resolving issues, and contributing to a multicultural environment in Sofia.

Posted 5/29/2026full-timeSofia • 🇧🇬 BulgariaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Respond to all customer inquiries within given timescales, efficiently and effectively, and to develop and maintain a full technical knowledge and troubleshooting skills
Recognize when a problem or query should be transferred to another department or a more senior member of staff
Deal with all correspondence as requested/required
Logging of all calls accurately and in line with procedure
Responsible for maintaining and updating all administration
Provide support to customers, ensuring clear communication where required
Show strong listening and comprehension skills to accurately understand consumer concerns
Communicate clearly and professionally, both verbally and in writing, in line with brand tone
Exhibit close attention to detail when documenting cases and following processes
Be comfortable navigating multiple systems to research information and resolve cases efficiently
Manage workload effectively while meeting quality, productivity, and compliance KPIs
Adapt quickly to policy changes and new campaign launches

Requirements

What you’ll need

Minimum C1 German
Previous experience in customer service, consumer care, and contact center
Experience handling complaints, escalations, or sensitive consumer cases is an advantage
Good command of MS Office (Excel, Outlook)
Good organizational skills
A minimum typing speed of 20 wpm
Excellent communication skills and the ability to remain calm in all situations
Ability to work on own initiative and under pressure to achieve deadlines

Benefits

Comp & perks

Work in our office in Sofia
Competitive remuneration scheme
Standard working schedule
Social package including: additional healthcare insurance, gift vouchers, sports card discounts
To participate in company initiatives – charity activities, team building, sports events, internal competitions
Opportunities for a long-term professional career
Entitlement to company internal training and development according to global standards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

C1 Germancustomer serviceconsumer carecontact centercomplaints handlingescalationstyping speed 20 wpmMS OfficeExcelOutlook

Soft Skills

communication skillslistening skillscomprehension skillsattention to detailorganizational skillsability to work under pressureability to work on own initiativeadaptabilityprofessionalismtime management