Operations

• The Operations Manager reports directly to the Vice President of Learner Development.
• You will be the primary execution partner to the Sr. Director of Product Operations, promoting program operations, managing Learner Development Team (LDT) resource allocation, and managing learner experience and pilot logistics.
• You will focus on project management, capacity planning, process tracking, and operational coordination
• Prepare operational reports and dashboards for MAS leadership review and presentation.
• Be a first contact for operational coordination questions across the MAS team.
• Manage resource planning, priority negotiation, and milestone timeline tracking execution for the LDT team.
• Track LDT workstream progress by managing cross-functional reporting and visibility.
• Provide cross-functional visibility into LDT capacity and availability.

Operations Manager, Matter and Space

• Manage facilities operations and maintenance teams of the site by coordinating and managing the work including, but not limited to, critical and non-critical infrastructure maintenance and providing a safe work environment for all site personnel
• Manage preventative maintenance work of all critical and non-critical equipment to prevent mission interruptions
• Manage critical spares inventory for mission essential equipment to prevent unplanned outages
• Interpret and implement maintenance policy and procedures
• Notify designated GPOCs and/or Operations personnel on facility significant events; ability to compile summaries of events, critical actions accomplished, plans for completion remediation, and brief to site management in various forums
• Update and rewrite maintenance SOPs annually with coordination and collaboration with site engineering
• Manage training plans for 24/7 employees ensuring a well-trained workforce to respond to site anomalies
• Integrate new construction projects into maintenance program, development of testing requirements and coordination of site acceptance review.

Enterprise Facilities Operations & Maintenance Manager

• Drive business development for new franchise and MSA (Managed Service Agreement) club locations
• Lead and facilitate monthly Sales and Operations Review calls focused on KPI performance
• Oversee website strategy for all Franchise and MSA clubs
• Collect, organize, and analyze quarterly financial statements for all non-MSA franchise locations
• Serve as the primary liaison and strategic advisor to Franchise Owners
• Conduct weekly check-ins and lead structured monthly performance reviews
• Analyze KPIs and financial statements to identify growth opportunities
• Support new club development including site approvals, territorial mapping, and SWOT analysis
• Conduct regular in-market visits to ensure operational excellence and brand compliance
• Provide coaching to improve sales, membership growth, EBITDA, and operational efficiency

Director – Franchise Operations

• Reporting to the Coding Operations Director, the Coding Operations Manager is responsible for providing operational leadership and oversight of assigned coding functions across the organization.
• Direct management responsibility over assigned coding operations.
• Ensures coding activities comply with organizational productivity, quality, compliance, and turnaround time expectations.
• Collaborates with Revenue Integrity and Patient Financial Services to resolve coding-related billing edits and reduce reimbursement delays.
• Maintains extensive knowledge of National Coverage Determinations (NCDs), Local Coverage Determinations (LCDs), National Correct Coding Initiative (NCCI) edits, and applicable federal and state regulatory requirements affecting coding and reimbursement.
• Achieves organizational coding quality and reimbursement accuracy goals through accurate assignments of coding methodologies.
• Schedules staff, manages staffing assignments, and monitors coding productivity.

Manager – Coding Operations

• Performs line-locating requests
• Performs customer service functions, including cashiering and answering customer inquiries
• Performs limited field service work, including connects, disconnects, and leak investigation following qualifications
• Performs meter-reading activities, mapping, and drafting duties
• Performs leak survey functions, including annual transmission and distribution system surveys, public building inspections and line-locating requests
• Performs storekeeping and warehousing duties including document and report processing, receiving, and issuing supplies, and posting receipts and issues
• Investigates requests and prepares measurement and cost estimate data for work orders through contact with customers, contractors, government officials, and field inspection

Operations Rep – Senior Operations Rep

• manage a team of patient operations managers
• work cross-functionally with leaders across FuzeRx to translate our technology infrastructure into measurable operational performance
• oversee the performance and growth of the Patient Operations Care team
• establish requirements for reporting and capabilities while driving initiatives to ensure a seamless patient experience across our automated dispensing and API-integrated platforms
• lead operational excellence across central fill pharmacy networks and courier delivery operations
• establishrequirements for capabilities and reporting, collaborating cross-functionally to deliver data-driven insights
• analyze data to forecast staffing needs based on program performance, optimizing resource allocation across multiple roles
• lead a large team of managers, supervisors and team members, establishing an environment of positive employee engagement and experience

Director, Central Operations

• Develop and execute the short-term and long-term operations strategy to support FuzeRx’s strategic priorities
• Lead high-impact special projects and growth initiatives, ensuring operational readiness for new market entries and product launches
• Serve as the primary broker between Enterprise, P&T, and Operations to align launch timelines with execution readiness
• Harmonize, centralize and modernize operational policies and processes
• Oversee the creation and maintenance of robust Standard Operating Procedures (SOPs) and process documentation across all legacy businesses to standardize one Rx operational SOP
• Formalize continuous improvement as a dedicated, centralized function to drive operational efficiency
• Apply process re-engineering methodologies to address legacy gaps and improve site productivity
• Partner with Quality and Compliance teams to identify and mitigate operational risks
• Design and deploy comprehensive training programs for frontline employees and operational leaders
• Manage the end-to-end implementation lifecycle for new operational capabilities and technological integrations
• Build a leadership bench strength through standardized training to support future expansion and internal mobility
• Connect cross-functional 'seams' between clinical, pharmacy, and product teams to ensure seamless service delivery
• Collaborate with Workforce Planning to ensure staffing models reflect real-time capacity needs and volume fluctuations

VP, Operations Workforce Enablement

• Assist in the evaluation of data assessment strategies to help deliver solutions
• Conduct research, prepare graphs and charts, and analyze and interpret programmatic or cost data
• Help develop program briefs and documents to present results
• Collaborate with stakeholders and participate in program meetings to improve program efficiency
• Use operations research to develop technologies and concepts for nuclear modernization efforts

Advanced Concept Operations Analyst

• This position will be responsible for contract manufacturing of sponsor products within Nuclear & Precision Health Solutions PET organization.
• Will travel 75-80% of the time.
• Supports PET manufacturing sites as needed specifically for CMO (contract manufacturing organization) products (manufacturing products, quality control, radiation safety program, cGMP program, EH&S, etc.)
• Supports continuous improvement initiatives with quality and regulatory, customer service, culture, and financials
• Supports the training team as needed
• Troubleshoots and corrects issues in SAP
• Trains others for SAP and media fill
• Performs plant maintenance as needed
• Handles facility material ordering
• Performs end of month inventory synchronization
• Acts as technical expert for contract manufacturing
• Conducts onboarding training for new hires
• Trains employees on products in Quality Control and production areas
• Participates in projects
• Communicates contingency plans with pharmacy and/or other PET sites
• May act as Quality Assurance designee, Radiation Safety Officer (RSO) and/or EHS (Environmental Health and Safety) leader
• Troubleshoots and performs basic maintenance on equipment and sends it out for recalibration
• Performs minor maintenance on the cyclotron and interpret different error codes
• Other duties as assigned

PET Operations Advisor – Contract Manufacturing

• Supports pharmacists addressing medication inquiries and collaborating with entities to resolve pharmacy-related issues.
• Manages inbound calls, conducts member/provider outreach, and collaborates with pharmacists on medication management.
• Supports population health initiatives and participates in data-driven efforts to improve operational outcomes.
• Provides assistance to the customer service team and pharmacy coordinators in resolving pharmacy issues.

Pharmacy Operations Representative

• Answer phones, chats, and emails to solve customer service issues, questions, or concerns.
• Research policy payment history.
• Create and issue new and renewal insurance policies and invoices.
• Obtain and organize documentation required by states and/or carriers.
• Process and issue endorsements and invoices when applicable.
• Process cancellations and invoices when applicable.
• Issue notices of cancelation and non-renewals in accordance with state specific guidelines.
• Solve and/or correct agency request discrepancies or processing errors.
• Evaluate documentation and information to determine compliance with regulations or standards.
• Handle confidential information with tact and discretion.
• Partners with other departments, agents, and carriers to resolve issues and address needs.
• Follow Standard Operating Procedures for all tasks performed and provide feedback to Leads and Supervisor for revisions.
• Reflect a positive attitude toward others.
• Cross train with peers and other departments.

Service Operations Representative

• Collect data from all assigned tower assets while maintaining high standards of data quality.
• Use multiple methods for data collection, including Unmanned Aircraft Systems (“UAS”).
• Partner cross-functionally to manage maintenance and repairs within a geographic area for all asset types, including towers, rooftop installations, fiber-based networks, and generators.
• Perform routine site audits on assets in an assigned area/zone.
• Ensure all assets meet safety, compliance, and asset integrity standards through implementation of Company’s Standard of Care.

Operations Site Lead

• Lead and support export operations from demand generation through shipment, after-sales service, and compliance with international trade laws, export controls, and ASSA ABLOY’s Code of Conduct.
• Manage and strengthen internal and external distributor relationships to promote ANSI solutions, maximize export market penetration, and optimize global sales channel coverage.
• Develop and execute market-specific growth plans, including special pricing programs, customer engagement strategies, and tools to track market and customer activity.
• Maintain current market intelligence, including ASSA ABLOY’s position, competitor activity, customer needs, and emerging opportunities in destination markets.
• Collaborate with senior management, operating companies, product management, and global partners to align market demands, technical specifications, environmental requirements, and code standards.
• Coordinate product, application, and factory training for distributors, specifiers, end users, market partners, and operating companies.
• Prepare accurate sales forecasts, operating budgets, and business updates for senior management.
• Travel domestically and internationally approximately 50% of the time to support customers, partners, training, and market development activities.

Director, International Sales – Export Operations

• Provide assistance to pharmacists, pharmacy team, care coordinators, and the customer service team in the resolution of pharmacy-related issues to include claims
• Work closely with internal departments and external vendors to evaluate and resolve issues
• Support processes to ensure federal and state regulations and program requirements are met and maintained
• Communicate pharmacy related written and telephone inquiries with members, providers, pharmacies, and groups regarding benefits

Pharmacy Operations Representative – Medicaid

• Coordinate projects and workflows across departments — content, marketing, partnerships, and support
• Maintain project management tools and ensure tasks are assigned, tracked, and closed
• Schedule and facilitate team meetings — set agendas, take notes, and follow up on action items
• Identify process inefficiencies and help implement improvements
• Manage internal documentation — SOPs, templates, and company wikis
• Handle vendor and contractor onboarding and offboarding logistics
• Support leadership with reporting, scheduling, and operational tasks

Operations Coordinator

Operations Rep, Senior

• Accurate and timely contract reviews with regards to Best Demonstrated Performance language, check lists, codes, rates, and credentialing operational language
• Independently research and resolve complex network and claims issues by collaborating with Credentialing Specialists and Negotiation teams
• Analyze root causes of delays or denials using tools such as the A3 worksheet format
• Assess complex situations and communicate effectively to leadership using the SBAR (Situation, Background, Assessment, Recommendation) format
• Maintain accurate data across multiple systems (Orion, CLM, COR, Salesforce, and IBM-based data systems)
• Provide data for weekly reports, including task categories, email volume, out of SLA task assistance and escalation tracking
• Maintain an average Quality Assurance (QA) score at or above 95% for critical errors
• Build and maintain strong professional relationships with external payor contacts to facilitate efficient processing.
• Collaborate with internal " Partners" to proactively resolve account issues
• Manage an extremely high volume of work, including maintaining email inbox counts below 40 and responding to requests within 1-2 business days.

Specialist II, Contract Operations

• Supervise a high performing operations team while driving the safe, efficient and cost-effective use of resources according to policies and procedures.
• Assure safe, reliable, and compliant operations and ensure customer satisfaction.
• Ensure consistent and effective use of standard tools and processes.
• Support attainment of corporate and business unit goals and objectives and process and performance metrics.
• Serve as a strong communicator of key strategic and operational changes.
• Provide visible safety leadership and drive real time safety accountability by engaging employees/crew through safety meeting facilitation, job briefs, audits, training, accident investigation/event assessment, and job site observations.
• Work in close partnership with Safety Consultant.
• Evaluate team performance based on operational efficiency, reliability and quality metrics; monitor trends, and take corrective action where appropriate.
• Ensure and reinforce the importance of process adherence and data integrity.
• Identify continuous improvement opportunities and drive adoption of process changes through effective communication of expectations and objectives.
• Responsible for crew productivity and quality of execution.
• Maintain a consistent presence in the work environment.
• Assist in removing barriers with pre-requisites, materials, stakeholder, and other issues.
• Align crew skills and availability to work activities through coordinators, planners, and schedulers, prioritizing customer satisfaction and reliability.
• Recruit talented employees, establish clear performance expectations and effectively manage performance.
• Provide training, coaching and oversight and drive employee engagement.
• Provide input and leadership in addressing bargaining unit issues, grievances, corrective actions, and future development.
• Build and maintain effective internal and external relationships.
• Be knowledgeable of necessary systems and resources to assist employees, other work groups, and/or customers and stakeholders.
• Enable crews to provide solutions to issues and improve customer/stakeholder satisfaction.
• Coordinate the execution and documentation of work in accordance with Xcel Energy policies and procedures, labor agreements, and regulatory standards.
• Support and ensure required compliance/technical training is completed.
• Establish, monitor, and track processes to ensure regulatory compliance.

Operations Supervisor – Metering

• Partner across EPMO functions and key stakeholders to ensure alignment between reporting, tooling, templates, and operational workflows, serving as the primary integrator of people, process, and content across the team.
• Engage stakeholders proactively to surface needs, gather input, and build consensus around content standards, process improvements, and governance decisions.
• Lead the design, build, and ongoing governance of the EPMO knowledge management ecosystem, including SharePoint site architecture, Teams workspace organization, and file standardization, establishing clear standards for where information lives, how it is structured, and how it is maintained.
• Own and curate the EPMO Resource Library as the authoritative steward of all templates, process guides, and reference materials, ensuring content reflects current industry best practices and organizational standards.
• Establish a regular content audit cadence to retire outdated materials, surface gaps, and continuously improve the quality and usability of the EPMO knowledge base.
• Build a repeatable lessons-learned and retrospective framework that captures institutional knowledge across the project portfolio, supporting long-term organizational maturity.
• Serve as a change enablement partner improving consistent application of the corporate change management framework within EPMO projects, enhancing supporting documentation, governance frameworks, and communication tools that prepare the organization for successful change implementation resulting from EPMO-led initiatives.
• Translate complex project and operational processes into clear, executive-ready visual narratives, including process maps and workflow diagrams that make EPMO operations accessible to business stakeholders at all levels.
• Develop executive storytelling assets that frame EPMO performance, portfolio health, and operational improvements in terms of business value and strategic impact.
• Build and maintain an EPMO communications rhythm, including contributions to leadership presentations, monthly town halls, team recognition programming, and portfolio highlight content.
• Other duties as assigned.

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