Operations

• Accurate and timely contract reviews with regards to Best Demonstrated Performance language, check lists, codes, rates, and credentialing operational language
• Independently research and resolve complex network and claims issues by collaborating with Credentialing Specialists and Negotiation teams
• Analyze root causes of delays or denials using tools such as the A3 worksheet format
• Assess complex situations and communicate effectively to leadership using the SBAR (Situation, Background, Assessment, Recommendation) format
• Maintain accurate data across multiple systems (Orion, CLM, COR, Salesforce, and IBM-based data systems)
• Provide data for weekly reports, including task categories, email volume, out of SLA task assistance and escalation tracking
• Maintain an average Quality Assurance (QA) score at or above 95% for critical errors
• Build and maintain strong professional relationships with external payor contacts to facilitate efficient processing.
• Collaborate with internal " Partners" to proactively resolve account issues
• Manage an extremely high volume of work, including maintaining email inbox counts below 40 and responding to requests within 1-2 business days.

Specialist II, Contract Operations

• Supervise a high performing operations team while driving the safe, efficient and cost-effective use of resources according to policies and procedures.
• Assure safe, reliable, and compliant operations and ensure customer satisfaction.
• Ensure consistent and effective use of standard tools and processes.
• Support attainment of corporate and business unit goals and objectives and process and performance metrics.
• Serve as a strong communicator of key strategic and operational changes.
• Provide visible safety leadership and drive real time safety accountability by engaging employees/crew through safety meeting facilitation, job briefs, audits, training, accident investigation/event assessment, and job site observations.
• Work in close partnership with Safety Consultant.
• Evaluate team performance based on operational efficiency, reliability and quality metrics; monitor trends, and take corrective action where appropriate.
• Ensure and reinforce the importance of process adherence and data integrity.
• Identify continuous improvement opportunities and drive adoption of process changes through effective communication of expectations and objectives.
• Responsible for crew productivity and quality of execution.
• Maintain a consistent presence in the work environment.
• Assist in removing barriers with pre-requisites, materials, stakeholder, and other issues.
• Align crew skills and availability to work activities through coordinators, planners, and schedulers, prioritizing customer satisfaction and reliability.
• Recruit talented employees, establish clear performance expectations and effectively manage performance.
• Provide training, coaching and oversight and drive employee engagement.
• Provide input and leadership in addressing bargaining unit issues, grievances, corrective actions, and future development.
• Build and maintain effective internal and external relationships.
• Be knowledgeable of necessary systems and resources to assist employees, other work groups, and/or customers and stakeholders.
• Enable crews to provide solutions to issues and improve customer/stakeholder satisfaction.
• Coordinate the execution and documentation of work in accordance with Xcel Energy policies and procedures, labor agreements, and regulatory standards.
• Support and ensure required compliance/technical training is completed.
• Establish, monitor, and track processes to ensure regulatory compliance.

Operations Supervisor – Metering

• Partner across EPMO functions and key stakeholders to ensure alignment between reporting, tooling, templates, and operational workflows, serving as the primary integrator of people, process, and content across the team.
• Engage stakeholders proactively to surface needs, gather input, and build consensus around content standards, process improvements, and governance decisions.
• Lead the design, build, and ongoing governance of the EPMO knowledge management ecosystem, including SharePoint site architecture, Teams workspace organization, and file standardization, establishing clear standards for where information lives, how it is structured, and how it is maintained.
• Own and curate the EPMO Resource Library as the authoritative steward of all templates, process guides, and reference materials, ensuring content reflects current industry best practices and organizational standards.
• Establish a regular content audit cadence to retire outdated materials, surface gaps, and continuously improve the quality and usability of the EPMO knowledge base.
• Build a repeatable lessons-learned and retrospective framework that captures institutional knowledge across the project portfolio, supporting long-term organizational maturity.
• Serve as a change enablement partner improving consistent application of the corporate change management framework within EPMO projects, enhancing supporting documentation, governance frameworks, and communication tools that prepare the organization for successful change implementation resulting from EPMO-led initiatives.
• Translate complex project and operational processes into clear, executive-ready visual narratives, including process maps and workflow diagrams that make EPMO operations accessible to business stakeholders at all levels.
• Develop executive storytelling assets that frame EPMO performance, portfolio health, and operational improvements in terms of business value and strategic impact.
• Build and maintain an EPMO communications rhythm, including contributions to leadership presentations, monthly town halls, team recognition programming, and portfolio highlight content.
• Other duties as assigned.

Lead, EPMO Operations – Enablement

• Performs line-locating requests
• Performs customer service functions, including cashiering and answering customer inquiries
• Performs limited field service work, including connects, disconnects, and leak investigation following qualifications
• Performs meter-reading activities, mapping, and drafting duties
• Performs leak survey functions, including annual transmission and distribution system surveys, public building inspections and line-locating requests
• Performs storekeeping and warehousing duties including document and report processing, receiving, and issuing supplies, and posting receipts and issues
• Investigates requests and prepares measurement and cost estimate data for work orders through contact with customers, contractors, government officials, and field inspection

Operations Rep, Senior Operations Rep

• Support the Field Operations Director in executing field operations strategies across assigned projects.
• Serve as a key point of contact between field leadership and project teams to ensure alignment with project goals, schedules, and client expectations.
• Participate in project handoff meetings, providing input on manpower, equipment needs, subcontractor coordination, and field execution plans.
• Review project documents, drawings, schedules, and scopes to prepare for effective field execution.
• Coordinate manpower planning with superintendents and field leaders; communicate and facilitate staffing needs to the Field Operations Director.
• Monitor field productivity, safety, quality, and schedule performance across assigned jobs.
• Review and analyze field documentation including daily reports, lookahead schedules, site inspections, and KPIs.
• Conduct regular site visits to ensure compliance with Mullins Mechanical safety policies, site-specific plans, and OSHA requirements.
• Lead or support safety meetings, toolbox talks, Job Safety Analyses (JSAs/MSAs), and incident investigations.
• Perform field quality audits to verify installations meet company standards and assist with corrective action plans as needed.
• Coordinate equipment delivery, usage, maintenance, and calibration to ensure uninterrupted field operations.
• Assist in tracking project progress, identifying potential delays, and implementing mitigation strategies.
• Coordinate feedback from field teams with vendors, subcontractors, and suppliers to resolve issues and improve execution.
• Support project closeout activities, ensuring field documentation and punch lists are completed accurately and timely.
• Participate in lessons-learned meetings and provide feedback to improve future project planning and execution.
• Mentor and support superintendents, foremen, and field staff through training, coaching, and performance feedback.
• Promote a culture of safety, accountability, teamwork, and continuous improvement in field operations.
• Ensure proper timekeeping, attendance tracking, and cost code usage for assigned field personnel.
• Support the Field Operations Director during audits, reviews, and leadership meetings as required.
• Additional responsibilities may be assigned as business needs evolve.

Fire Protection – Field Operations Manager

• Review and triage alerts flagged by Sift, Stripe RADAR, and internal reports.
• Investigate suspicious accounts and transactions; recommend and execute account actions where appropriate.
• Maintain performance metrics and SLA adherence.
• Document findings with clarity and consistency in Shippo’s fraud management tools.
• Educate customers on best practices for safe shipping, account security, and preventing fraudulent activity.
• Collaborate with Customer Support and Operations on escalations.
• Embody Shippo’s values — curiosity, ownership, and compassion — in every investigation.

Fraud Operations Analyst – Contract

• Lead the operational execution, financial stewardship and strategic expansion of ambulatory cancer services.
• Partner closely with Service Line Administrator and Medical Director to define, track, and analyze clinical outcome measures.
• Work collaboratively with clinical, clerical, and ancillary staff across clinics to achieve optimal utilization of clinic resources.
• Collaborate with multi-disciplinary service line teams to design and implement highly integrated, compassionate care processes.
• Collaborate with finance and billing teams to develop action plans to resolve charge capture issues.

Director, PMG Practice Operations – Cancer Care

• Managing and controlling the day-to-day operations of Payment Integrity Operations
• Delivering business value through the use of enterprise information
• Designing, developing, deploying, and maintaining enterprise refund & recovery management information
• Structuring, organizing, storing, retrieving, analyzing, and reporting operational and production data

Senior Manager, Payment Integrity Operations

• Leading the Process Leaders/Process Stewards in planning, defining, developing, testing, documenting, analyzing results and/or implementing process improvement and process reengineering opportunities
• Leading and supporting business process activities and methods to the Super Process Leaders/Process Steward
• Leading team activities, deliverables, and issue resolution
• Leading key activities including data collection, metric definition and analysis, and root cause analysis
• Supporting development and evolution of HCSC business process management methodology identifying best practice standards, guidelines, procedures and tools for analyzing, designing, and implementing business process initiatives
• Ability to travel

Senior Manager, Payment Integrity Strategy and Operations

• Evaluate, coach and develop others on best practices regarding maintenance management within business unit
• Overall responsibility for performance management within maintenance teams
• Leads multiple Operations Managers to achieve and implement all aspects of operations management.
• Support, communicate and implement all corporate initiatives.
• Support, communicate and ensures compliance with all Federal, Provincial and local regulations.
• Measure, track and perform ongoing analysis to ensure process and financial objectives are met.
• Accountable for key maintenance measurements and results across his/her business unit or branches
• Accountable for all maintenance related assets, cost and control
• This role is critical as liaison for maintenance in maintaining ongoing relationship, problem resolution in the sales process

Field Operations Manager – Fleet Services

• Conduct operational redesign and develop and execute business strategies that increase service levels, operational capabilities, and efficiencies
• Direct and oversee Patient Services and Specialty Programs staffing requirements by analyzing trends, developing forecasts, researching business requirements, and analyzing workflows
• Collaborate with IT leadership to ensure necessary systems and applications are in place to support fulfillment operations
• Develop and implement strategic plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives and new service offerings
• Develop and implement continuous operational improvements focused on enhancing the level of patient care while optimizing the customer experience
• Collaborate with leaders from across the organization to optimize processes to improve efficiency, safety, and patient experience
• Ongoing monitoring, evaluation, and reporting of pharmacy service KPIs to other Pharmacy Managers and Executive Leaders
• Assist in the creation and reporting of ongoing Quality Improvement Projects
• Investigate, present, and create business cases around new technology solutions and/or processes to aid in either more efficient pharmacy fulfillment operations or enhanced patient experience
• Develop and oversee an efficient, cost effective, safe, and patient-centric fulfillment strategy across all fulfillment locations

Director, Specialty Pharmacy Fulfillment Operations

• Performs line-locating requests
• Performs customer service functions, including cashiering and answering customer inquiries
• Performs limited field service work, including connects, disconnects, and leak investigation
• Performs meter-reading activities, mapping, and drafting duties
• Performs leak survey functions, including annual transmission and distribution system surveys
• Investigates requests and prepares measurement and cost estimate data for work orders

Operations Rep – Senior Operations Rep

• Supervise labor management and planning of inbound and outbound activities
• Conduct staff meetings to review daily/weekly work activities
• Ensure compliance with company policies and guidelines
• Manage operations to meet productivity and service goals
• Train new staff and provide development opportunities for team members

Operations Supervisor

• Maintain the robot fleet in optimal mechanical, electrical, and software condition at all times
• Perform hardware diagnostics, repairs, and component replacements as needed
• Execute and document all robot interventions, including remote and on-site troubleshooting
• Support and implement software updates across the fleet
• Ensure each robot has required SIM card and data connectivity; maintain SIM-to-robot tracking log
• Manage tools, spare parts, and asset inventory -- keep records current and follow procurement protocols
• Serve as the primary on-site point of contact for operations stakeholders at your campus
• Oversee daily fleet deployment and recovery
• Monitor fleet aesthetics and functional readiness; address issues proactively
• Conduct inventory cycle counts within the warehouse
• Coordinate shipping of spare parts, robots, marketing materials, and other company assets

Robot Operations & Maintenance Analyst – Campus Operations

• Responsible for leading a safe, high performing operations team which may include multiple levels, functions, facilities, and/or commodities while driving the efficient use of resources.
• Establish a culture of process adherence and continuous improvement.
• Effectively lead and implement daily operations, cyclical processes and special projects.
• Set and achieve business area goals that align with corporate and business unit strategies, goals and objectives, as well as process and performance, customer satisfaction, and reliability metrics.
• Provide visible safety leadership and drive continuous improvements to achieve desired safety goals.
• Develop strategies to achieve safety plan results.
• Oversee and develop safety leaders to ensure a safety conscious work environment.
• Contribute to site safety performance improvement by holding workers, supervisors, and self accountable for safety.
• Manage team performance through focus on operational efficiency metric trends across areas of responsibility.
• Ensure and reinforce the importance of process adherence and data integrity.
• Drive continuous improvement efforts to define and shape opportunities that drive customer satisfaction and reliability.
• Achieve safety, productivity, customer service, and reliability targets by conducting and implementing the strategic planning for area of responsibility.
• Develop and effectively manage organization budgets and business plans.
• Identify and implement process improvements.
• Ensure execution of plans/metrics.
• Establish workforce/development planning practices to build strong, competitive teams and effectively manage performance.
• Select, optimize, plan and direct the workforce used to provide safe, reliable, compliant operations, and ensure stakeholder satisfaction.
• Serve as primary contact for issue resolution involving labor relations.
• Build and maintain effective internal relationships.
• Foster an environment of collaboration within own organization and across stakeholders.
• Design and develop solutions that meet customer/stakeholder needs.
• Remove obstacles and provide assistance to team members to improve project and work performance.
• Manage and guide the execution and documentation of work in accordance with Xcel Energy policies and procedures, labor agreements, and regulatory standards.
• Ensure crews are qualified to perform work responsibilities.
• Establish, monitor, and track processes to ensure regulatory compliance.

Senior Operations Manager

• Conduct operational redesign and develop and execute business strategies that increase service levels, operational capabilities, and efficiencies.
• Including oversight of pharmacy capacity, new pharmacy locations, and pharmacy redesign
• Direct and oversee Patient Services and Specialty Programs staffing requirements by analyzing trends, developing forecasts, researching business requirements, and analyzing workflows, in conjunction with WFM function
• Collaborate with IT leadership to ensure necessary systems and applications are in place to support fulfillment operations and that all operational systems are continuously evaluated for proper operation, efficiency, and tracking/reporting capabilities
• Develop and implement strategic plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives and new service offerings of the organization
• Develop and implement continuous operational improvements focused on enhancing the level of patient care while optimizing the customer experience
• Collaborate with leaders from across the organization to optimize processes to improve efficiency, safety, and patient experience.
• Ongoing monitoring, evaluation, and reporting of pharmacy service KPIs to other Pharmacy Managers and Executive Leaders
• Assist in the creation and reporting of ongoing Quality Improvement Projects, as well as actively participating and contributing to the Quality Oversight Review Committee
• Investigate, present, and create business cases around new technology solutions and/or processes to aid in either more efficient pharmacy fulfillment operations or enhanced patient experience
• Develop and oversee an efficient, cost effective, safe, and patient-centric fulfillment strategy across all fulfillment locations, encompassing fulfillment process, packaging, shipping, and service delivery and recovery
• Other duties as assigned

• Lead the company using EOS principles and L10 rhythms
• Translate vision into action through measurable scorecards and quarterly priorities
• Build alignment between Sales, Operations, and Administration
• Act as Operations Manager overseeing manufacturing, sourcing, logistics, and support
• Collaborate with the Sales Leader—aligning pricing, production schedules, and delivery commitments
• Own P&L accountability—collaborate with the shared EverLine Controller for budgeting and cash flow forecasting
• Ensure transparency with EverLine HQ for financials, product strategy, and franchisee support initiatives

President – Integrator & Operations Leader

• Manage indicated client site and ensure inventory management is coordinated
• Supervise planners and customer service specialists
• Meet with other Site Leads and Operations Managers to share best practices
• Publish and review operational metrics
• Perform planning activities including material & consumption analysis
• Facilitate sharing of global inventory

Manager, Client Operations

• Independently manage and execute charitable or community-focused programs and design related engagement events.
• Own exception billing and behind-the-scenes operational workflows with structured, detail-oriented oversight.
• Identify and propose external events, networking, or outreach opportunities, facilitating participation and community representation.
• Coordinate special projects, ensuring timely execution and alignment with company goals.
• Exhibit passion for the mission and have the gumption for execution of the brand and everything it represents.

Operations and Engagement Manager

• Works with external QC laboratories to review and track GMP in process, release and stability testing
• Real time review of DP release data during harvests and CoAs as part of a rapid release strategy.
• Leads QC data compilation and shares in cross-functional settings.
• Able to work with CMO on out-of-specifications and investigations as needed.
• Designs DS and DP stability studies, leading to establishment of expiry. This includes protocol review, data review, and report review in collaboration with an external CMO.
• Supports technology transfers through data and document review.
• Participates in internal and external collaborations to ensure project deliverables are complete and on time by providing team updates and enabling data-driven decisions.
• Works collaboratively and cross-functionally to support and implement activities to ensure the project milestones are met.
• Be able to help support regulatory personnel with supportive documents related to regulatory filings.

See all jobs on JobTailor

Specialist II, Contract Operations

Operations Supervisor – Metering

Lead, EPMO Operations – Enablement

Operations Rep, Senior Operations Rep

Fire Protection – Field Operations Manager

Fraud Operations Analyst – Contract

Director, PMG Practice Operations – Cancer Care

Senior Manager, Payment Integrity Operations

Senior Manager, Payment Integrity Strategy and Operations

Field Operations Manager – Fleet Services

Director, Specialty Pharmacy Fulfillment Operations

Operations Rep – Senior Operations Rep

Operations Supervisor

Robot Operations & Maintenance Analyst – Campus Operations

Senior Operations Manager

Director, Specialty Pharmacy Fulfillment Operations

President – Integrator & Operations Leader

Manager, Client Operations

Operations and Engagement Manager

Senior Scientist, Quality Control Operations