Specialist II, Contract Operations

DaVita Kidney Care

Contract Specialist S4 responsible for operationalizing and maintaining DaVita’s Fee For Service Agreements. Role involves high-volume contract reviews and complex issue resolution in a remote setting.

Posted 6/12/2026full-timeRemote • Alabama, Iowa, Minnesota, New Mexico, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $29 per hourWebsite

About the role

Key responsibilities & impact

Accurate and timely contract reviews with regards to Best Demonstrated Performance language, check lists, codes, rates, and credentialing operational language
Independently research and resolve complex network and claims issues by collaborating with Credentialing Specialists and Negotiation teams
Analyze root causes of delays or denials using tools such as the A3 worksheet format
Assess complex situations and communicate effectively to leadership using the SBAR (Situation, Background, Assessment, Recommendation) format
Maintain accurate data across multiple systems (Orion, CLM, COR, Salesforce, and IBM-based data systems)
Provide data for weekly reports, including task categories, email volume, out of SLA task assistance and escalation tracking
Maintain an average Quality Assurance (QA) score at or above 95% for critical errors
Build and maintain strong professional relationships with external payor contacts to facilitate efficient processing.
Collaborate with internal " Partners" to proactively resolve account issues
Manage an extremely high volume of work, including maintaining email inbox counts below 40 and responding to requests within 1-2 business days.

Requirements

What you’ll need

High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
Minimum 2 years of experience in high-volume research, Customer Accounts ownership or complex administrative resolution work
Proven track record of top performance in a production-based environment
Advanced Excel Skills Required: Must have experience at the formula writing level (e.g., complex IF statements, VLOOKUP, mail merge integration, conditional formatting)
Strong proficiency in Microsoft Outlook (managing high email volume), Word, PowerPoint, and SharePoint
Experience with Salesforce or database management systems preferred.

Benefits

Comp & perks

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

contract reviewdata analysisA3 worksheetSBAR formatQuality Assuranceadvanced Excelformula writingVLOOKUPconditional formattingdatabase management

Soft Skills

communicationcollaborationproblem-solvingrelationship buildingtime managementorganizational skillsindependenceattention to detailadaptabilitycustomer service