Operations

• Lead continuous improvement projects independently to increase efficiency, productivity and service quality
• Deploy and optimize our tools (CRM, Zendesk) and streamline escalation processes
• Monitor performance and customer satisfaction (NPS, CSAT) and build associated reporting
• Gather customer feedback and translate it into concrete actions
• Automate the creation of meeting materials for CSMs
• Launch a chatbot on the website
• Explore automation and AI opportunities to support customers and CSMs

Customer Operations Manager

• Build & lead three teams of analysts (KYB, Transaction monitoring, Risk & Fraud)
• Deploy LCB-FT policies & control their proper application by your teams
• Contribute to KYB & TM tooling implementation & team training
• Optimize the efficiency of your teams and tools, leveraging AI and automating processes
• Work in close collaboration with the Compliance & Fraud & Risk teams of the LoD2
• Recruit and lead a multi-layer organization of ~80 FTEs
• Manage budget and forecasting for LoD1 operations
• Ensure 100% compliance with KYB/KYC workflows
• Implement QA framework and collaboration models with Pennylane SAS
• Maintain audit trails for all operational decisions and support regulatory reporting

Head of FinCrime Operations

• Own the strategy and execution plan for your vertical, aligned with Care’s strategic priorities.
• Diagnose performance gaps and root causes across the full Care journey, and translate them into a clear roadmap.
• Define how we scale sustainably: operating model, tooling/process needs, automation opportunities, and measurement.
• Be accountable for measurable outcomes for your vertical (e.g., member satisfaction, resolution quality, productivity, SLA/backlog health, cost-to-serve).
• Build and maintain the right monitoring and rituals (dashboards, MBR, deep dives), ensuring we detect issues early and act fast.
• Drive continuous improvement: test solutions, iterate quickly, and ensure changes stick through clear documentation, training, and adoption follow-up.
• Write crisp problem statements and decision docs, align stakeholders, and drive execution from discovery to rollout.
• Manage trade-offs between speed, quality, compliance, and cost, and bring the right stakeholders in early.
• Lead the vertical as an “area": create clarity on mission, roles, priorities, and rituals for contributors involved.
• Coach and support team members to grow their scope and impact through feedback, structured problem-solving, and ownership.
• Influence senior stakeholders with clear narratives, data, and recommendations—internally and, when relevant, externally.

Senior Care Ops

• Initiate and reconcile fiat and crypto payments using Pennylane, Cryptio, and internal tools to keep operations accurate and on time.
• Track, collect, and organize invoices across vendors and teams to maintain complete, audit-ready records.
• Update monthly pre-accounting in Pennylane and Cryptio to ensure books reflect reality and close on schedule.
• Coordinate with external accountants on monthly, quarterly, and annual closes to deliver clean financial statements.
• Refresh P&L and cash burn reports and simple forecasts to improve visibility for leaders and budget owners.
• Monitor and rebalance cash and token positions across wallets and accounts to meet operational needs and risk guardrails.
• Identify and implement process improvements in payments, tooling, and reporting to increase speed and reduce errors.

FinOps Analyst

• Provide legal advice and expertise to company management and operational teams on legal matters related to the management of reusable packaging.
• Ensure the legal soundness and compliance of operations and commitments in these areas.
• Participate in the preparation and conduct of tender procedures, calls for projects and calls for expressions of interest related to the management of reusable packaging.

Legal Counsel, Reuse Operations Projects

• Provide operational leadership and tissue biomarker expertise to support clinical development programs
• Coordinate biomarker operational activities throughout study lifecycle
• Manage biospecimen management, assay implementation, vendor oversight
• Ensure high-quality execution of biomarker objectives through robust operational processes
• Collaborate with Clinical Biomarker Leads and external laboratories

Senior Scientist, Biomarker Operations

• Support the Operational Manager in overseeing daily production, acting as an operational deputy (organization, prioritization, progress tracking)
• Manage data quality and database administration (monitoring, controls, information consistency, historization, business rules)
• Innovate and participate in the deployment of digital tools (automation, data tools, AI)
• Deploy and maintain KPIs to improve operational management and performance
• Help ensure compliance of Capital Energy’s operations

CEE Operations Manager – M/F/X

• Support learners who are already enrolled until they start their training
• Help them choose the session best suited to their goals
• Coordinate the organization of training sessions with the teaching team
• Ensure a smooth, high-quality experience before and during their course
• Contribute to the smooth running of our workshop

Customer Relations & Operations Intern

• Quality audit of vehicle inspections (PDI): Conduct regular audits of vehicle inspections carried out at the port
• Verify compliance with PDI (Pre-Delivery Inspection) standards and procedures
• Damage classification control: Ensure correct application of A/B/C damage categorization criteria
• Quality check of repairs and restorations: Verify absence of residual defects after repair (appearance, fitment, operation, finish, cleanliness)
• Verify full traceability of repairs carried out
• Quality reporting control: Verify the quality and consistency of weekly reports
• Check traceability of inspections and damages
• Produce audit summaries with KPIs, deviations and corrective actions
• Expected deliverables: Audit reports, action plans and deviation follow-up, weekly quality reporting, quality KPI dashboards

Logistics and Operations Support

• Lead and develop an operations organization of approximately 300 employees, promoting engagement, accountability and a performance-driven culture
• Ensure performance in Safety, Quality, Costs, Delivery and People management (SQCDP) by monitoring performance indicators, driving operational excellence and implementing continuous improvement actions
• Drive the site's operational transformation by deploying IWS principles, supporting change and fostering a continuous improvement mindset
• Work closely with Production, Maintenance, Engineering, Quality and other site functions to deliver cross-functional projects and achieve plant objectives
• Optimize human resources, equipment and budgets to sustainably improve operational performance, asset reliability and the site's competitiveness.

Operations Manager

• Définir et faire évoluer en continu le modèle opérationnel Data & IA, incluant les instances de gouvernance, les droits de décision, les circuits d’escalade et le rythme de pilotage de la direction.
• Orchestrer les priorités, les dépendances et les engagements de delivery entre les équipes afin de garantir une exécution alignée et disciplinée.
• Traduire les ambitions stratégiques en un modèle d’exécution scalable, conciliant vitesse et maîtrise.
• Piloter le budget Data & IA en assurant une discipline d’investissement, une visibilité de suivi et un alignement avec les priorités de la roadmap.
• Piloter la planification des capacités cross-factory et l’allocation des ressources afin de soutenir l’exécution au bon rythme et à la bonne échelle.
• Anticiper les contraintes et arbitrer les sujets de staffing, de séquençage et de sourcing à l’échelle du portefeuille.
• Animer le Value Office pour suivre les initiatives au regard des livrables, de l’adoption et des indicateurs d’impact business.
• Définir les cadres de KPI, les dashboards et les routines de reporting qui soutiennent le pilotage du portefeuille et la prise de décision exécutive.
• Challenger les hypothèses de valeur et renforcer la responsabilité sur des résultats mesurables à l’échelle du portefeuille Data & IA.
• Coordonner les échanges avec les équipes Juridique, Compliance, Sécurité, Risques et Achats afin de sécuriser un delivery maîtrisé et conforme des initiatives Data & IA.
• Intégrer les exigences de risque, de confidentialité, de conformité et de sécurité dans les processus opérationnels et les rituels de gouvernance.
• Identifier et atténuer les risques opérationnels tout en préservant la vitesse d’exécution et la qualité du delivery.
• Déployer opérationnellement le cadre de gouvernance IA en intégrant les standards, contrôles et points de revue dans les workflows de delivery.
• Soutenir les bonnes pratiques d’IA responsable sur l’ensemble du cycle de vie des modèles, incluant la traçabilité, la documentation et le monitoring.
• Améliorer en continu les processus, les rituels de gouvernance et les pratiques d’exécution afin d’élever progressivement le niveau de maturité de l’organisation.

Responsable Operations Data IA

• Contribute to station design and development
• Conduct site visits before and during construction
• Assist Project Managers (PMs) in managing relationships with external stakeholders (ENEDIS, inspection bodies, etc.)
• Support PMs with subsidy requests and follow-up with public entities
• Assist the maintenance team with preventive and corrective maintenance for EV chargers
• Contribute to the commissioning of new EV stations
• Coordinate with maintenance companies to plan and track interventions
• Support the team with inventory management and tracking processes
• Help the operations team identify and standardize processes and workflows
• Monitor and analyze key performance indicators to refine actions and strategies
• Prepare a monthly operations report

Operations Apprenticeship

• Run the office
• Handle vendors, maintenance, supplies, and workplace services
• Manage access control, visitor registrations, and logistics
• Track budget, process invoices, and keep the admin side tight
• Ensure Health & Safety and Physical Security standards are met
• Support on-site client and partner events, and leadership meetings
• Create a great experience for employees
• Be the first point of contact for employees, visitors, and exec guests
• Keep the office welcoming, organized, and hybrid-ready
• Own the onboarding experience for new hires — badges, tours, culture intro
• Manage internal office communications and act on feedback to continuously improve
• Plan and run team events, socials, and office activations
• Lead local Culture Crew programs and support broader engagement initiatives
• Gather employee and leadership feedback through surveys and informal conversations
• Partner with People, IT, Finance, Legal, Marketing, EAs, and Chiefs of Staff
• Contribute to global workplace projects across EMEA, APAC, and North America
• Share what's working locally to raise the bar across all offices

Workplace Operations Associate

• Drive retail performance and operational excellence across La Vallée Village
• Lead cross-functional workflows
• Support retail teams and brand partners
• Deliver impactful people, client experience and operational initiatives

Senior Retail Operations Manager

• Installation of the video and audio assistant system for referees on match days.
• Perform pre-match system checks in accordance with established procedures and the checklist.
• Operate the technological setup during matches (from 4 to 20 cameras).
• Troubleshoot hardware and software issues.
• Research and development of new projects and systems (outside of match days).
• Provide post-match feedback after each match. Report any defective or missing equipment to the equipment manager so the issue can be addressed before the next match.
• Participate in weekly meetings (technical meetings, debriefs, preparation, etc.).
• Manage remote working time autonomously to optimize efficiency.
• Participate in regular training sessions (at the viewing centre, in stadiums, at the National Football Center - CNF) with colleagues and referees.
• Contribute to keeping the viewing centre and warehouse in good condition.
• Carry out occasional individual projects to respond to the evolving needs of the activity.

Technician - VAR Operations

• Set up the video review and audio systems on match days.
• Perform pre-match system checks in accordance with standard procedures and the checklist.
• Operate the technology during matches (4 to 20 cameras).
• Troubleshoot hardware and software issues.
• Conduct research and development for new projects and new systems (outside match days).
• Provide feedback after each match and report any faulty or missing hardware to the hardware manager so issues can be resolved before the next match.
• Participate in weekly calls (technical calls, feedback, preparation, etc.).
• Manage your own working time when working remotely to be as efficient as possible.
• Participate in regular training (Replay Centre, stadiums, CNF) with colleagues and referees.
• Help keep the Replay Centre and the warehouse in good condition.
• Undertake individual ad hoc projects in response to changing business needs.

Replay Operations Technical Guarantee

• Responsible for study and country level activities from start up through conduct and study close.
• Responsible for study management aspects of assigned studies, including vendor and budget management.
• Regional/Country/Study level implementation of Start-up and Site Activation Plans.
• Responsible for country/study level Recruitment Strategy.
• Responsible to support the development of study level plans.
• Communication with the local team and internal stakeholders and CRO partner to ensure efficient and timely study delivery of the agreed plans.
• Responsible for study and/or country vendor management and oversight including follow up and coordination of vendor deliverables.

Country Study Operations Manager, ICD Customisation

• Define and operationalize Customer Success workflows across France, covering the full customer lifecycle from onboarding to expansion.
• Serve as the single source of truth for retention performance by owning GRR/NRR definitions, segmentation, and reporting.
• Translate Customer Success strategy into scalable workflows, automation, and reporting across the CX technology ecosystem.
• Own and elevate the French CS operating rhythm, including renewal pipelines, health and risk reviews, adoption and value realization reporting, QBR tracking, and churn-risk governance.
• Act as a strategic thought partner to the Director of Customer Success, France, providing forward-looking analysis on retention, expansion, churn drivers, and structural blockers.

Senior CS Operations Manager, SaaS

• Preparation of proposals/bids, contract negotiation and compliance with contract commitments and commercial risk assessment
• Operates with some autonomy but are typically subject to standard sales practices and procedures
• The role is subject to regular review of sales results
• May be responsible for medium-sized sales territories

Commercial Operations Engineer – Ingénieur Opérations Commerciales

• Preparation of proposals/bids, contract negotiation and compliance with contract commitments and commercial risk assessment
• Operates with some autonomy but are typically subject to standard sales practices and procedures.
• The role is subject to regular review of sales results.
• May be responsible for medium-sized sales territories.

Operations jobs in France

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Customer Operations Manager

Head of FinCrime Operations

Senior Care Ops

FinOps Analyst

Legal Counsel, Reuse Operations Projects

Senior Scientist, Biomarker Operations

CEE Operations Manager – M/F/X

Customer Relations & Operations Intern

Logistics and Operations Support

Operations Manager

Responsable Operations Data IA

Operations Apprenticeship

Workplace Operations Associate

Senior Retail Operations Manager

Technician - VAR Operations

Replay Operations Technical Guarantee

Country Study Operations Manager, ICD Customisation

Senior CS Operations Manager, SaaS

Commercial Operations Engineer – Ingénieur Opérations Commerciales

Commercial Operations Engineer – Ingénieur Opérations Commerciales