Operations

• Negotiate rates with worldwide agents, carriers, and shipping lines.
• Prepare quotations and follow up with customers to meet shipping requirements and optimize costs.
• Secure vessel space and manage shipment bookings.
• Coordinate with agents, shipping lines, trucking providers, and customs clearance teams.
• Track shipments from loading to final delivery and provide regular status updates.
• Prepare, review, and manage shipping documentation, including Bills of Lading (BLs), invoices, and shipment records.
• Monitor shipment arrivals and communicate arrival notices to customers.
• Maintain strong relationships with carriers, suppliers, and customers.
• Prepare daily and weekly operational reports.
• Verify carrier invoices and coordinate payment requests with the finance department.

Operations Specialist

• Handle inbound and outbound calls from German-speaking customers.
• Resolve customer inquiries and provide accurate information.
• Deliver exceptional customer service while maintaining quality standards.
• Escalate complex cases to the relevant teams when required.
• Respond to customer inquiries via email, chat, and ticketing systems.
• Process requests and update customer records accurately.
• Document customer interactions and case resolutions.
• Meet service level agreements (SLAs) and quality targets.
• Follow established processes, policies, and compliance requirements.
• Collaborate with internal stakeholders to resolve customer issues.
• Support continuous improvement initiatives and operational excellence.
• Meet productivity, quality, and customer satisfaction KPIs.

German Operations Support Associate – Voice, Non-Voice

• Support the founder
• Scale hiring operations
• Own operational infrastructure
• Coordinate the hiring pipeline
• Schedule internal communication
• Maintain ATS hygiene
• Assist the founder with inbox triage and calendar management
• Draft SOPs and maintain internal organisation

Operations Coordinator

• Manage and maintain the CRM (HubSpot), ensuring data accuracy, pipeline hygiene, and up-to-date records
• Support the sales team with administrative tasks including contract preparation, proposals, and sales documentation
• Track and report on key sales metrics, pipeline activity, and performance dashboards
• Coordinate scheduling, follow-ups, and communications between the sales team and prospects or clients
• Assist in onboarding new clients and ensuring a smooth handoff from sales to delivery or account management
• Manage inbound inquiries and route them appropriately within the sales team
• Maintain and organize sales collateral, templates, and shared resources
• Identify and flag process inefficiencies and support continuous improvement initiatives
• Liaise with marketing, operations, and finance teams to support the full sales cycle

Sales Operations Administrator

• Support daily operational activities and administrative tasks.
• Coordinate with different teams to ensure smooth workflow and timely task completion.
• Assist in organizing schedules, meetings, and internal activities.
• Maintain accurate records and documentation.
• Track operational tasks and follow up on pending actions.
• Help identify opportunities to improve operational efficiency.
• Perform other operational support tasks as assigned.

Operations Coordinator Internship

• Act as a trusted extension of the CEO to help manage priorities and key initiatives.
• Anticipate challenges and proactively identify solutions.
• Support executive decision-making through research, analysis, and execution.
• Help ensure strategic initiatives continue moving forward.
• Independently manage projects from planning through completion.
• Coordinate cross-functional initiatives involving operations, sales, customer support, and leadership.
• Track timelines, deliverables, and action items.
• Conduct research on software platforms, vendors, partnerships, hiring initiatives, and operational improvements.
• Present actionable recommendations to leadership.

Executive Operations Associate

• Own the full lifecycle of the Flight Plan from client onboarding through full operational deployment.
• Ensure each client's Flight Plan is properly set up, maintained, and generating actionable insights.
• Monitor the health and accuracy of each client's operational and financial dashboards — including P&Ls, revenue tracking, and margin reporting.
• Proactively identify gaps or inefficiencies in a client's infrastructure and drive resolution.
• Ensure clients are actively using and benefiting from the insights derived from their Flight Plan.
• Build and maintain automations that connect platforms and remove manual work.
• Audit existing automations, catch weak points early, and keep everything running reliably.
• Document workflows and integrations so the team can rely on them without you in the room.
• Partner with cross-functional teams to surface pain points and design fit-for-purpose solutions.
• Experiment with LLMs and emerging tools and translate capability into operational value.
• Help build AI-enhanced workflows that make the team faster and sharper.
• Support leadership in evaluating new platforms and surface clear, well-scoped recommendations.
• Document systems and adoption guidelines to support rollout across the team.

Operations Associate – Data & Technology

• drive fulfillment rate up by closing supply-demand gaps before they cost us a booking
• keep professional utilization healthy and reduce unfulfillment week over week
• resolve customer issues with empathy and speed so satisfaction scores keep rising
• own clean, accurate reporting on utilization, unfulfillment, and quality so the team decides on facts, not guesses
• run outbound calls to quality-grading standards and contribute to projects that make the operation faster and better

KSA Operations Executive

• Leading the Development and Execution of operational efficiency initiatives that are horizontal and cutting across all Units within Group Operations
• Spearheading cross-functional projects aimed at improving operational efficiency
• Collaborating with departmental heads to identify optimization opportunities
• Implementing operational management systems and tools to streamline processes
• Identifying and implementing best practices for process improvements
• Driving change management efforts to ensure smooth transitions to adoption of new processes
• Developing and monitoring performance metrics to measure the success of efficiency initiatives
• Reporting on key performance indicators, trends, and improvement opportunities for senior management
• Fostering strong relationships with key stakeholders to ensure alignment and support for initiatives
• Establishing key performance indicators (KPIs) and metrics to measure the success of operational excellence initiatives
• Engaging with employees to foster a culture of continuous improvement
• Providing training and support to enhance employees' skills in operational excellence
• Conducting regular reviews and updates to ensure initiatives remain relevant and effective

Operations jobs in Egypt

See all jobs on JobTailor