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Envision Employment Solutions

German Operations Support Associate – Voice, Non-Voice

Envision Employment Solutions

. Handle inbound and outbound calls from German-speaking customers.

Posted 7/21/2026full-timeRemote • 🇪🇬 EgyptJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong German language proficiency at a minimum B2 level, along with effective communication and problem-solving skills in a customer service environment. Capable of maintaining high-quality standards while meeting service level agreements and productivity targets.

Highest-signal resume keywords
German Language Proficiency (B2 Level)Customer Service ExperienceCRM or Ticketing Tools ExperienceMicrosoft Office ProficiencyStrong Communication Skills

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer ServiceProblem-SolvingAttention to DetailTyping SkillsDocumentation Skills
Soft Skills
Strong CommunicationCollaborationAdaptability
Tools & Technologies
CRM ToolsTicketing SystemsMicrosoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPoint
Industry Keywords
BPOService Level Agreements (SLAs)Quality TargetsCustomer Satisfaction KPIsOperational Excellence

About the role

Key responsibilities & impact
  • Handle inbound and outbound calls from German-speaking customers.
  • Resolve customer inquiries and provide accurate information.
  • Deliver exceptional customer service while maintaining quality standards.
  • Escalate complex cases to the relevant teams when required.
  • Respond to customer inquiries via email, chat, and ticketing systems.
  • Process requests and update customer records accurately.
  • Document customer interactions and case resolutions.
  • Meet service level agreements (SLAs) and quality targets.
  • Follow established processes, policies, and compliance requirements.
  • Collaborate with internal stakeholders to resolve customer issues.
  • Support continuous improvement initiatives and operational excellence.
  • Meet productivity, quality, and customer satisfaction KPIs.

Requirements

What you’ll need
  • Bachelor's degree preferred.
  • Fresh graduates are welcome to apply.
  • 0–1 year of experience in customer service, operations, or BPO environments is an advantage.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced, multicultural environment.
  • **Language Requirements**
  • **Mandatory**
  • - **German Language Proficiency: Minimum B2 Level (CEFR).**
  • - Strong verbal and written communication skills in German.
  • **Technical Skills**
  • - Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • - Good typing and written communication skills.
  • - Experience with CRM or ticketing tools is a plus.
  • - Strong attention to detail and accuracy.

Benefits

Comp & perks
  • Professional training and development opportunities.
  • Career growth within a global organization.
  • Exposure to international clients and business environments.
  • Inclusive, diverse, and collaborative workplace culture.