Operations

• Manage daily operational tasks and ensure the seamless execution of processes, utilizing platforms like Slack and Google Drive to coordinate across teams.
• Assist in critical onboarding procedures, including KYC, KYB, and AML checks, ensuring strict compliance with internal policies and financial regulations.
• Execute data entry and maintain accurate operational systems, records, and documentation.
• Identify bottlenecks in current workflows and recommend actionable changes to streamline and automate operations.
• Assist in generating reports related to operational performance and monitor key performance indicators (KPIs), escalating concerns or delays to senior team members as needed.
• Collaborate cross-functionally to provide operational support to departments such as customer service, risk, and finance, ensuring issues are resolved and workflows remain efficient.

Operations Analyst, Bogotá

• Supervisar el estado de la carga que se recibe en la terminal.
• Asegurar que se cargue en el barco con éxito.

Cargo Operations Coordinator

• Supervisar el estado de la carga que se recibe en la terminal y asegurar que se cargue en el barco con éxito.
• Organizar las operaciones de buques, puertos y carga de acuerdo con las normas/regulaciones locales y los procedimientos de seguridad/protección.
• Rastrea los envíos para asegurar que todos los contenedores se carguen según lo reservado.
• Verifica la información en la terminal y los sistemas de Hapag-Lloyd con la documentación real y las indicaciones de riesgos carga.
• Proporciona pronósticos a las terminales y planificadores de buques sobre la carga que se zarpa
• Preparar, coordinar y supervisar las actividades de transbordo.
• Asegura que los buques se carguen y descarguen de manera oportuna.
• Punto de contacto inicial para reclamos, notificando a las partes correspondientes sobre equipos/carga dañados y organizando inspecciones para que se realicen.
• Prepara manifiestos de peligrosidad y recopila recibos de muelles de peligrosidad; los recibos de muelle peligrosos se combinan con la información contenida en la reserva.
• Proporciona un informe de salida de la terminal a los planificadores de embarcaciones después de la navegación.
• Mantener toda la información de llegada y salida de embarcaciones, según sea necesario.
• Validar facturas de almacenamiento, monitoreo de contenedores refrigerados y costos de terminales.
• Conciliar la carga reservada de los buques en las fechas de corte para evitar desajustes en la terminal.
• Organizar y proporcionar estimaciones de costos para envíos especiales (es decir, fuera de calibre, estiba, amarre, seguridad).
• Resolver problemas de reserva de terminales, actualizar el sistema, ayudar a los clientes y conductores con problemas.

Coordinator, Cargo Operations

• Drive the annual review process including creating self-evaluation forms and tracking completion
• Calculate and facilitate performance awards based on regional salary averages; coordinate payments through the Workday ticketing system.
• Partner with regional HR and People Managers to correctly administer disciplinary actions or performance plans (PIPs) for the global team.
• Act as the point of contact for "One File" evaluations and global KPI updates within Workday.
• Track medical leaves, "Leaver Alerts," and time-off requests, coordinating closely with regional HR (e.g., Canada, Germany, Spain).
• Conduct monthly and bi-weekly audits of local tracking tools for the US, Canada, and Mexico to ensure payroll accuracy.
• Coordinate hardware needs with the Technology Operations Manager, schedule regional L&D inductions, and conduct intro check-ins during the first 90 days.
• Manage the "Project Hardware Matrix." For freelancers, ensure all serial numbers, KWS tags, and return values are documented in contracts before shipping.
• Execute all offboarding tracking tasks and "Leaver" updates for departing staff.
• Ensure specific regional legal requirements are met
• Proactively look to solve issues and bottlenecks in processes and systems delaying or preventing the team delivering high quality work

Operations Coordinator – Community Management, Gaming

• Manage, oversee, and lead a team of managers to ensure uninterrupted and smooth operation of the 24/7 Live Streaming Studio.
• Direct the team to ensure uninterrupted operation of the production facilities, meeting the company’s SLA.
• Ensure that the operation meets company objectives, supports continuous improvement, and strives for new achievements.
• Oversee company projects in the facility related to the launch and expansion of studios.
• Manage project timelines, budgets, and roadmaps in coordination with relevant teams.
• Author and discuss performance appraisals with managers, create performance plans, address gaps, and build corrective action plans.
• Maintain continuous and organized communication with local team managers.
• Build operational SOPs for the live streaming studio, ensuring execution of workflows and operational processes across all shifts.
• Maintain a safe, secure, and comfortable working environment for all studio employees.
• Ensure that all studio equipment and technical infrastructure are properly maintained, fully functional, and always kept in the best possible operational condition.
• Ensure fast, effective problem resolution during live operations, working closely with technical and network teams.
• Monitor the activity and identify errors, issues, and performance deviations in real time, ensuring they are addressed promptly.

Live Streaming Operations Manager

• Coordinate shipping schedules and cargo movement with carriers, partners and customs authorities.
• Resolve operational issues, including delays, discrepancies, and damaged goods, in a timely manner.
• Conduct performance evaluations of operative partners and service providers.
• Maintain accurate records of ship calls, costs, and operational activities.
• Collaborate with internal teams to streamline operational processes and enhance efficiency.

Operations Executive

• Gestionar solicitudes de clientes globales a través de plataformas internas
• Coordinar con aseguradoras y garantizar el reporte correcto de nómina
• Analizar discrepancias y diferencias en los casos para asegurar precisión

Analista de Operaciones – Beneficios

• Process payments to creators, vendors, and suppliers, and ensure they're made on time.
• Track incoming and outgoing payments, and keep records and financial documentation organized and up to date.
• Follow up on outstanding and new receivables.
• Follow collections not yet invoiced with internal teams and clients.
• Generate invoices for U.S. entities, support customer billing, and follow up on billing through external firms.
• Record and reconcile banking transactions across banking and vendor portals.
• Operate and track cash flow, keeping inflows and outflows up to date.
• Support with month-end reporting and reconciliations.
• Use AI and automation tools to speed up routine finance tasks and reduce manual work.
• Handle general administrative tasks related to clients, vendor portals, and daily finance operations.

Junior Treasury and FinOps Analyst

• Brindar soporte a la operación mediante la ejecución, seguimiento y control de procesos operativos y administrativos, garantizando el cumplimiento de los procedimientos establecidos, la calidad de la información y la oportunidad en la gestión de requerimientos, contribuyendo a la eficiencia y continuidad del negocio.
• Ejecutar y hacer seguimiento a los procesos operativos para áreas de recaudación de seguros en 3 países.
• Analizar, validar y gestionar información operativa para garantizar su calidad, consistencia y trazabilidad.
• Elaborar informes, indicadores de gestión y reportes para el seguimiento de la operación y la toma de decisiones.
• Gestionar solicitudes, incidencias y requerimientos internos, realizando el debido seguimiento hasta su cierre.
• Apoyar la implementación de mejoras continuas en los procesos operativos y administrativos.
• Realizar control documental y asegurar el cumplimiento de políticas, procedimientos y lineamientos internos.
• Coordinar actividades con diferentes áreas del negocio para garantizar la correcta ejecución de los procesos.
• Administrar y actualizar bases de datos, asegurando la integridad y disponibilidad de la información.
• Identificar oportunidades de optimización que contribuyan a la eficiencia operativa y a la mejora de la experiencia del cliente.

Analista de Operaciones Jr.

• Own the global HubSpot infrastructure for the CS team. You will drive account assignments, territory mapping, and data hygiene across all regions, ensuring a unified "one Clara" operational standard.
• Design and maintain global dashboards in HubSpot and Metabase. You will transform raw multi-country data into actionable narratives that help leadership understand business impact and team performance.
• Lead the technical setup for customer-facing campaigns worldwide. You will define segments, collaborate with Growth Marketing on global messaging, and track performance using Amplemarket and HubSpot.
• Serve as the global point of contact for CS operational inquiries. You will lead the training and onboarding for new hires across regions, ensuring high adoption of our tools and automated workflows.
• Proactively identify manual bottlenecks in our global processes and automate them using N8N or AI-driven logic. We expect you to constantly reinvent how we work to increase team velocity.

Sales Operations Associate

• Gather data from several sources, including databases, spreadsheets, and APIs.
• Clean and validate data to ensure accuracy and consistency.
• Transform raw data into a suitable format for analysis.
• Use statistical techniques and data mining tools to analyze data and identify trends, patterns, and anomalies.
• Develop and implement data quality checks to maintain data accuracy and integrity.
• Conduct ad-hoc analysis to address specific business questions and support decision-making.
• Create visually appealing and informative data visualizations, such as charts, graphs, and dashboards.
• Maintain regular reports to track goals and metrics.
• Collaborate with team members to understand their reporting needs and tailor report accordingly.
• Follow data governance procedures to ensure data security and privacy.
• Stay up-to-date with industry's best practices and latest data technologies.

Senior Operational Excellence Specialist

• **Responsibilities**
• **Data & Reporting**
• · Create and update dashboards and reports in Power BI or Tableau based on provided requirements
• · Write SQL queries to extract and validate data from internal databases
• · Assist with data preparation and basic data modeling to support reporting needs
• **Analytics & Insights**
• · Perform data analysis to spot trends, patterns, and anomalies across business areas
• · Help prepare forecasts and summaries using Python or SQL under guidance
• · Put together clear reports, charts, and slides to share findings with the wider team
• **Transformation & Automation Support**
• · Assist with ongoing digital transformation and process improvement projects as directed
• · Help test and roll out AI tools, automation scripts, or new workflows
• · Document processes and support team adoption of new processes
• **Cross-functional Support**
• · Work with colleagues across the different departments on data-related tasks
• · Handle ad-hoc requests for data analysis and reporting updates
• · Adapt to different types of tasks depending on team needs and project priorities

Data and Operations Analyst

• Monitor and analyze transactions for potential fraudulent activity.
• Investigate and resolve reported fraud cases, ensuring timely and accurate documentation.
• Develop and implement fraud prevention strategies and procedures.
• Collaborate with the customer service and operations teams to address and mitigate fraud risks.
• Conduct regular fraud risk assessments and provide recommendations for improvement.
• Prepare and present detailed reports on fraud trends and prevention measures.
• Stay updated on the latest fraud techniques and industry best practices.
• Assist in training and educating team members on fraud prevention and detection.

Fraud Operations Specialist

• Oversee the project management of multi-departmental, global projects under Global Operations’ remit, ensuring consistent methodologies, tools, and reporting standards.
• Drive execution of high-impact, cross-functional projects from initiation to completion.
• Develop and maintain governance frameworks for project execution and decision-making.
• Monitor project health, risks, and dependencies, and escalate issues as needed to ensure timely delivery.
• Manage the meetings and events team, Data Officer, and Safety, Health, Environment, and Quality Officer’s workstreams.
• Partner with other ADs and their team members to ensure strategic and operational alignment across initiatives and geographies.
• Provide line management, guidance, and support to a team of four direct reports: two Meetings and Events Officers, the Data Officer, and the Safety, Health, Environment, and Quality Officer.

Operations jobs in Colombia

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