Operations

• Own the customer onboarding experience, helping users get value from the product as quickly as possible.
• Be a key human touchpoint for users during onboarding and support situations where automation is not enough.
• Support users with questions, issues, and setup, always with a product-first mindset.
• Turn onboarding and support interactions into clear feedback for product and operations.
• Grow into a highly operational role at the intersection of customers, product, and AI.
• Guiding new users through onboarding via Intercom, answering questions and unblocking issues.
• Managing daily customer conversations, prioritizing requests and resolving them efficiently.
• Tagging and categorizing onboarding and support conversations to understand pain points and gaps.
• Sharing insights with product and tech teams to help reduce future support needs.
• Testing and iterating on onboarding messages, flows, and automations.
• Continuously learning and experimenting with AI tools and operational improvements.

Customer & Operations Associate

• Lead the development and execution of commercial strategies that support Business Unit objectives and drive profitable growth across the cluster.
• Oversee the Bids & Tenders strategy and execution, ensuring competitive positioning, compliance, and operational excellence in a business representing a significant portion of cluster revenue.
• Drive cross-functional transformation initiatives aimed at improving commercial processes, operational efficiency, customer experience, and business outcomes.
• Lead commercial operations and sales enablement processes, including contract management, consignment, fixed assets, rebates, bonuses, free goods, samples, and tenders, ensuring compliance, process excellence, and business continuity.
• Lead the Sales Force Effectiveness (SFE) agenda, including territory optimization, segmentation, opportunity management and sales productivity improvement.
• Partner with stakeholders to align strategic priorities and ensure execution of key business initiatives.
• Establish governance mechanisms and leadership forums to monitor strategic priorities, business performance, risks, and execution progress.
• Build organizational capabilities by promoting continuous improvement, operational discipline, and a high-performance culture across the commercial organization.
• Define and execute the commercial digital transformation roadmap, including change management initiatives that foster digital adoption, agile ways of working, and data-driven decision-making.

Senior Commercial Operations Manager

• The GDS Alliance Operations Lead Analyst will operate from the GDS Alliances Delivery Center and provide structured operations, governance, stakeholder coordination, reporting, content management and execution support for the Pegasystems Alliance within the broader Global Alliances and Ecosystem Relationship Enablement function.
• Serve as the central operations and PMO support point for assigned alliance activities, ensuring priorities, workstreams, owners, timelines, risks, dependencies and follow-ups are clearly captured, tracked and progressed with discipline.
• Provide Pegasystems alliance leadership with timely business insights through structured reporting, dashboards and executive-ready narratives covering sales, pipeline, opportunity tagging, partner-sourced and co-sell activity, prospect tracking, key GTM wins, book of business movements, partner program measures and other performance indicators.
• Support governance cadence for leadership meetings, QBRs, planning forums and operational reviews by developing agendas, storyboarding content, coordinating inputs, preparing meeting materials, capturing actions and tracking closure.
• Maintain and continuously refresh alliance reference materials, SharePoint content, leadership-ready presentations, internal updates and other enablement assets to improve findability, consistency, relevance and adoption across stakeholder groups.
• Coordinate with Brand, Marketing and Communications teams to develop, review and maintain alliance-related content, ensuring alignment with messaging standards, stakeholder expectations and partner program requirements.
• Program manage Pegasystems partner tools, portals and operational processes, including Partner Portal and My Pega access request tracking, issue resolution, adoption monitoring, certification and skills currency tracking, training coordination and tool administration support.
• Work with alliance investment, finance, legal and enablement teams to support Pegasystems Market Development Fund processes, investment tracking, compliance monitoring, quarterly reviews, documentation readiness, claims support and process adherence.
• Support Pegasystems alliance contract and governance activities, including initiation and tracking of localization of global agreements, program documentation, partner distinction or specialization requirements and related compliance actions in collaboration with the Ecosystem Contracts team and relevant business stakeholders.
• Partner with onshore Pegasystems alliance enablement contacts on strategic projects, transformation initiatives, stakeholder mapping, partner offering or marketplace coordination, event or sponsorship coordination, training interventions and other priority initiatives as required.

Supervising Associate – GDS Alliances Operations, Pegasystems

• Lead the administration, optimization, and security of a global fintech company's cloud-based workplace technology stack.
• Partner with IT, Security, Compliance, and HR teams to ensure every system is secure, scalable, and delivering maximum value to the business.
• Manage and enforce identity and access management (IAM) policies.
• Enforce Zero Trust principles across SaaS environments.
• Develop and implement workflow automation solutions.
• Identify and deploy self-service IT solutions that enhance the employee experience.
• Collaborate with Security and Compliance teams to ensure SaaS environments meet all security, compliance, and regulatory requirements.
• Partner with HR and People Operations to lead seamless employee onboarding and offboarding processes.
• Drive technology adoption programs across the organization.
• Provide technical guidance and mentorship to IT support teams on cloud and SaaS best practices.
• Monitor and maintain cloud-based workplace infrastructure.

Cloud & SaaS Operations Manager

• Lead the strategy and global operation of Software Operations, ensuring that thousands of users worldwide have access to secure, modern, and reliable applications whenever they need them.
• Shape the future of Software Packaging through a highly automated, software-defined approach, driving efficiency, standardization, and innovation across a global technology landscape.
• Influence the digital workplace experience and the way Boehringer Ingelheim delivers software services at scale.
• Contribute to improvement of efficiency and effectiveness of IT processes by applying adequate strategies, IT methods and technologies.
• Responsible for leading and managing all program/project management activities at all projects in scope and in compliance with all PMO guidelines.
• Responsible for the provisioning and continuous improvement of the service portfolio, life cycle management and unit cost of Infrastructure and the delivery of these services according to defined global SLAs.
• Understand how the INF Services are used by the Business, and promote the best usage / adoption of all INF solutions.

Head of IT, INF Software Operations

• You will support end-to-end PS operational and financial reporting to build and maintain dashboards, models, and scorecards across Salesforce, Tableau, Claude, and Excel in order to give PS leadership real-time visibility into revenue, utilization, discounting, and overall business performance
• You will also support revenue recognition, budget/forecast cycles, resource planning, and cross-functional QBR preparation — serving as the analytical backbone and go-to business partner for the PS Ops team.

Consulting Operations Analyst II

• Lead, coach, and develop a team of Studio Operations professionals, fostering accountability, collaboration, and continuous improvement.
• Own workforce planning, staffing, utilization, and capacity across multiple Business Units.
• Ensure studios operate efficiently by improving processes, workflows, and operational standards.
• Monitor studio health through capacity planning, workload distribution, forecasting, and performance metrics.
• Act as the operational escalation point for complex staffing, delivery, and workflow challenges.
• Partner with Studio Leaders, Project Managers, Account teams, and Creative teams to resolve operational issues and improve execution.
• Support pre-sales solution design by translating customer requirements into scalable staffing and delivery models.
• Build strong partnerships across Operations, Finance, Product, Sales, and Account teams to align operational priorities.
• Use operational data to identify trends, improve performance, and inform business decisions.
• Drive operational consistency across Business Units by implementing governance, best practices, and scalable ways of working.

Associate Director – Studio Operations

• Own end-to-end inbound lead and meeting routing in Salesforce and ChiliPiper (Routers/Queues, Inbound Concierge), including round-robin, capacity-based, territory-based, and time-zone rules.
• Maintain fair distribution for AEs and SDRs; define weighting logic, out-of-office (OOO) handling, fallback rules, and exception workflows; audit and correct misroutes.
• Define and enforce lifecycle definitions and SLAs (service-level agreements) across MQL (Marketing Qualified Lead), SAL (Sales Accepted Lead), SQL (Sales Qualified Lead), Opportunity creation, and Demo Completed; ensure data is consistent and reportable.
• Administer ChiliPiper calendars, router logic, queues, no-show/rebook flows.
• Build and maintain Sales performance dashboards in Salesforce for routing health, speed-to-lead, demo distribution fairness, meeting-to-opportunity rate, and pipeline coverage.
• Partner with Sales leadership on capacity planning, territories, and coverage; simulate policy changes and quantify impact on conversion and SLA adherence.
• Document processes, SLAs, routing policies, and troubleshooting guides so GTM teams know exactly how leads and demos flow.
• Proactively surface insights that improve speed-to-lead, demo show rate, and win rate.

Sales Operations Administrator

• Coordinate with attorneys, both in-house and contractor, to ensure every interview and hearing on the firm’s calendar is covered, managing busy calendars and availability across multiple time zones
• Call clients in both English and Spanish to gather information, provide updates, schedule appointments, and ensure they remain engaged throughout their case development
• Accurately prepare and submit attorney appearance forms for each interview, within strict deadlines, to asylum offices, clients, and attorneys
• Serve as the primary liaison between clients and attorneys, ensuring clear communication flows in both directions and all parties stay informed of case developments and requirements
• Maintain detailed tracking systems to ensure no critical deadlines are missed and all submissions are completed on time
• Proactively identify potential issues or bottlenecks in case progression and communicate with teammates to resolve problems before they impact deadlines or client service
• Perform various coordination and other administrative tasks, as assigned

Case Operations Coordinator

• Analizar y optimizar procesos industriales mediante el uso de datos y tecnologías digitales.
• Contribuir a iniciativas de eficiencia operativa, reducción de costos de mantenimiento y mejora del desempeño de activos.
• Participar en la implementación de soluciones tecnológicas aplicadas a operaciones industriales.
• Colaborar con equipos multidisciplinarios en proyectos de transformación digital industrial.

Especialista en Industrial y Energía – Digital Operations

• Track and distribute creative materials between the internal team and the external agency across all active channels.
• Manage billing and invoicing coordination: follow up on invoices, payment lines, and expense tracking.
• Compile and distribute weekly and monthly performance reports based on templates defined by the leads.
• Maintain organized records of campaign assets, budgets, and operational logs across markets and channels.
• Follow up on open tasks between internal stakeholders and the agency, escalating blockers as needed.
• Support channel specialists with ad ops tasks: UTM management, creative uploads, and naming convention enforcement across platforms.

Junior AdOps Analyst

• Own the Brand team's inbound request intake process, including triage, routing, and workflow management in Asana
• Design and maintain Asana project structures, templates, task dependencies, and timeline tracking across brand sub-teams
• Map brand touchpoints across owned, earned, and internal channels to maintain a clear end-to-end brand view
• Consolidate performance reporting from multiple sub-teams into unified insights for leadership
• Serve as the primary liaison between the Brand team and cross-functional Marketing partners
• Document workflows, intake processes, and operational standards to support team scalability
• Manage content publishing schedules, reporting deadlines, and recurring brand review cycles

Brand Operations Coordinator

• Execute tasks within a comprehensive loan checklist, accurately extracting data from loan applications and legal agreements with extreme attention to detail.
• Source, vet, interview, and manage contractors on platforms like Fiverr for one-off projects.
• Independently map out workflows and build clear video tutorials and documentation using tools like Scribe and screen recorders.
• Manage professional email and phone correspondence with banks, title companies, and borrowers to collect post-closing documentation.
• Learn and maintain proprietary loan processing software (Mortgage Automator), alongside managing everyday internal operations via Monday.com and Slack.
• Handle abstract or novel operational requests independently.

Operations jobs in Argentina

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