Customer & Operations Associate

The Mobile-First Company

Customer & Operations Associate facilitating user onboarding and support for a mobile-first AI business software. Engaging directly with customers and supporting operational feedback.

Posted 7/20/2026full-timeBuenos Aires • 🇦🇷 ArgentinaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer onboarding capabilities with a focus on user experience, utilizing AI tools and operational improvements to enhance support processes. Proficient in managing customer interactions and providing empathetic assistance while collaborating with product and tech teams.

Highest-signal resume keywords

Customer Onboarding ExperienceAI Tools ProficiencyIntercom UsageEmpathy and PatienceAnalytical Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpatheticPatientCuriousAnalyticalOrganizedProactive

Tools & Technologies

IntercomZendeskHubSpotNotion

Industry Keywords

Customer SupportOnboardingUser ExperienceOperational ImprovementsFeedback Loop

About the role

Key responsibilities & impact

Own the customer onboarding experience, helping users get value from the product as quickly as possible.
Be a key human touchpoint for users during onboarding and support situations where automation is not enough.
Support users with questions, issues, and setup, always with a product-first mindset.
Turn onboarding and support interactions into clear feedback for product and operations.
Grow into a highly operational role at the intersection of customers, product, and AI.
Guiding new users through onboarding via Intercom, answering questions and unblocking issues.
Managing daily customer conversations, prioritizing requests and resolving them efficiently.
Tagging and categorizing onboarding and support conversations to understand pain points and gaps.
Sharing insights with product and tech teams to help reduce future support needs.
Testing and iterating on onboarding messages, flows, and automations.
Continuously learning and experimenting with AI tools and operational improvements.

Requirements

What you’ll need

Tech-fluent. You pick up new software in minutes, not hours. You already using AI tools in daily life or personal projects.
Empathetic & Patient: You genuinely enjoy helping people. You see a frustrated customer as a puzzle to solve, not a nuisance.
Curious and analytical: you enjoy understanding user problems and improving processes.
Organize, proactive, you have a bias for action. You don’t need hand holding and can will roll up your sleeves and do whatever it takes to get the job done.
Start ip ready: You’re excited about being the first in this role. You’re happy to help build the processes, not just follow them.
Fluent in English.
Bonus points for: Experience with tools like Intercom, Zendesk, HubSpot, or Notion.

Benefits

Comp & perks

Competitive salary (in USD)
Equity package
Hybrid position
10-day team retreats abroad
Laptop and work setup of your choice
A tight, ambitious team building something real — fast