The Mobile-First Company

Operations

• Own the customer onboarding experience, helping users get value from the product as quickly as possible.
• Be a key human touchpoint for users during onboarding and support situations where automation is not enough.
• Support users with questions, issues, and setup, always with a product-first mindset.
• Turn onboarding and support interactions into clear feedback for product and operations.
• Grow into a highly operational role at the intersection of customers, product, and AI.
• Guiding new users through onboarding via Intercom, answering questions and unblocking issues.
• Managing daily customer conversations, prioritizing requests and resolving them efficiently.
• Tagging and categorizing onboarding and support conversations to understand pain points and gaps.
• Sharing insights with product and tech teams to help reduce future support needs.
• Testing and iterating on onboarding messages, flows, and automations.
• Continuously learning and experimenting with AI tools and operational improvements.

Customer & Operations Associate

Affiliate Manager

• Full P&L ownership across our portfolio of acquired service businesses
• Frontline team management: hiring, performance, culture, retention
• Building the operational playbooks: scheduling, SLAs, pricing, unit economics
• Driving EBITDA growth through cost discipline and service quality
• Evaluating and integrating new acquisitions alongside the CEO
• Deploying technology, including Allô, to make operations faster and leaner

Operating Partner

Account Manager

• Design and launch Allô's channel partner program (resellers, MSPs, VARs, referral partners)
• Identify, recruit, and onboard the first wave of high-potential partners
• Build the enablement infrastructure: playbooks, pricing, training, co-sell motions
• Work directly with sales and product to close partner-sourced deals
• Define the KPIs and own them: partner ARR, activated partners, time-to-first-deal

Customer & Operations Associate

Operating Partner

Founding Partnerships & Channel Lead