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About the role
Key responsibilities & impact- Lead, coach, and develop a team of Studio Operations professionals, fostering accountability, collaboration, and continuous improvement.
- Own workforce planning, staffing, utilization, and capacity across multiple Business Units.
- Ensure studios operate efficiently by improving processes, workflows, and operational standards.
- Monitor studio health through capacity planning, workload distribution, forecasting, and performance metrics.
- Act as the operational escalation point for complex staffing, delivery, and workflow challenges.
- Partner with Studio Leaders, Project Managers, Account teams, and Creative teams to resolve operational issues and improve execution.
- Support pre-sales solution design by translating customer requirements into scalable staffing and delivery models.
- Build strong partnerships across Operations, Finance, Product, Sales, and Account teams to align operational priorities.
- Use operational data to identify trends, improve performance, and inform business decisions.
- Drive operational consistency across Business Units by implementing governance, best practices, and scalable ways of working.
Requirements
What you’ll need- Significant experience leading operations, workforce planning, resource management, or delivery teams within a creative, agency, consulting, or professional services environment.
- Strong understanding of capacity planning, utilization management, staffing, and operational performance.
- Proven experience leading and developing high-performing teams.
- Strong stakeholder management skills with experience partnering across multiple business functions.
- Analytical mindset with the ability to use operational data to drive decisions and continuous improvement.
- Ability to balance customer needs, business priorities, and team capacity in fast-paced environments.
- Strong problem-solving skills and sound operational judgment.
- Excellent communication skills with the ability to influence stakeholders across all levels of the organization.
- Experience building scalable operational processes and driving organizational change.
Benefits
Comp & perks- Mentorship
- Responsibility
- Remote work
- Global team
- Collaboration across time zones
- High-performance environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Capacity PlanningUtilization ManagementResource ManagementOperational PerformanceData AnalysisPerformance MetricsWorkflow OptimizationGovernance ImplementationScalable Process DesignOperational Standards
Soft Skills
Team DevelopmentCollaborationProblem-SolvingCommunicationInfluencing