Superside

Project Manager

• Mentor, coach, and support CPMs to enhance their skills and ensure alignment with company values
• Use data-driven insights to track individual and team progress, identify areas for improvement, and implement corrective actions
• Ensure even workload distribution, prevent burnout, and proactively plan for PTO coverage
• Set clear performance expectations, provide constructive feedback, and ensure continuous learning opportunities for CPMs
• Guide the team through organizational updates, new processes, and strategic initiatives, ensuring smooth transitions
• Monitor utilization rates, AI adoption, customer satisfaction, and service level adherence to drive continuous improvement
• Oversee multiple projects, ensuring timely delivery, adherence to scope, and maintaining high creative standards
• Address potential project issues before they escalate, ensuring minimal disruptions to deadlines or quality
• Build trust with clients, communicate effectively, and balance customer satisfaction with internal resource management
• Work closely with Account Executives (AEs), Creative Leads (CLs), and Customer Success Managers (CSMs) to align on business objectives
• Keep a high-level view of all ongoing projects, ensuring operational efficiency and identifying areas for improvement
• Provide hands-on support, oversee critical project milestones, and remove roadblocks for the team
• Encourage and implement AI-driven solutions where applicable, ensuring increased efficiency without compromising quality

Creative Project Management – Team Lead

Customer Success Manager

• Manage and coach a team of 4–5 Customer Success Managers (likely scaling to 7), fostering accountability, collaboration, and high performance.
• Translate segment and company goals into clear execution plans, ensuring consistent delivery of Customer Success best practices.
• Enable your team through active coaching, joint customer calls, shadow sessions, and run structured 1:1s to build skills and confidence.
• Drive performance management by setting expectations, delivering feedback, and supporting career development in partnership with People Success.
• Collaborate with Go-to-Market peers to oversee portfolio priorities and account health across the Enterprise segment.
• Build relationships with senior stakeholders in key accounts, joining QBRs, solutioning sessions, and executive meetings to ensure strategic alignment.
• Act as the primary escalation point for complex customer issues, partnering cross-functionally to drive swift resolution.
• Own financial and operational targets (NRR, churn, CSAT) and ensure consistent execution of the Enterprise customer lifecycle.
• Identify blockers to success and propose cross-functional solutions in collaboration with peers and leadership.
• Champion change management and operational improvements across the Enterprise CS organization.

Manager of Customer Success – Enterprise

Brand Designer

• Create and evolve visual identities, design systems, and brand guidelines that ensure consistency and impact across platforms.
• Translate strategy into scalable, cohesive visual systems that strengthen brand storytelling and recognition.
• Explore and integrate AI tools to accelerate design exploration, automate asset creation, and enhance creative consistency.
• Collaborate with creative, marketing, and product teams to align brand expression with business and customer goals.
• Present and defend creative work to internal stakeholders and external partners with clarity and purpose.
• Coach, mentor, and inspire designers through constructive feedback, creative guidance, and recognition.
• Foster an inclusive, collaborative environment that encourages learning, growth, and shared ownership.
• Ensure all creative work meets Superside’s quality standards—balancing innovation, precision, and scalability.

Lead Creative, Visual Brand Design

Content Marketing Manager

• Design and refine presentation decks, social graphics, and digital assets with speed, precision, and creativity.
• Explore and apply Generative AI tools to streamline workflows and inspire new visual directions.
• Ensure AI-assisted design outputs align with brand guidelines, tone, and visual systems.
• Guide creative direction across multiple projects, ensuring work connects to purpose and strategy.
• Build trust through calm, solutions-oriented communication with customers and internal teams.
• Foster a psychologically safe, inclusive environment that encourages open feedback and shared ownership.
• Connect design decisions to brand and business goals, balancing creative vision with practical outcomes.
• Use insights and performance data to refine creative approaches and elevate storytelling.
• Partner cross-functionally to deliver cohesive, insight-driven creative solutions across touchpoints.
• Coach and inspire designers, balancing encouragement with actionable feedback and career guidance.
• Celebrate contributions, strengthen team connection, and uphold creative excellence.
• Lead by example, staying grounded under pressure, embracing change, and championing collaboration.

Lead Creative, Content Design

• Design brand identity, visual systems, and high-volume brand asset creation.
• Apply and adapt design systems and templates to ensure scalability, consistency, and technical excellence across all outputs.
• Deliver polished, brand-aligned work with precision, consistency, and attention to detail across digital and print formats.
• Collaborate with Creative Leads, Project Managers, and fellow designers to refine concepts, incorporate feedback, and deliver aligned, production-ready work.
• Partner with cross-functional teams (Creative Ops, Strategy, Marketing) to ensure design outputs meet both creative and business goals.
• Explore and integrate AI tools (e.g., text-to-image, layout automation, generative variations) to accelerate workflows and inspire new creative directions.
• Contribute to maintaining organized project files, documentation, and design libraries for future scalability.
• Demonstrate a solutions-oriented mindset, proactively identifying ways to enhance creative quality and team workflows.
• Support a positive, collaborative, and feedback-rich environment that reflects Superside’s values of kindness, ownership, and speed.

Creative, Visual Brand Design

AI Engineer

• Generate and refine visual concepts using AI tools (e.g., text-to-image, text-to-video, layout automation).
• Experiment with emerging AI workflows, identifying ways to enhance quality, efficiency, and creative expression.
• Integrate AI-assisted assets into creative workflows while preserving brand integrity and human emotion.
• Guide creative direction and ensure every project connects back to strategy and purpose.
• Build trust through thoughtful client communication and calm, solution-oriented leadership.
• Foster a psychologically safe, inclusive environment that encourages shared ownership and diverse perspectives.
• Connect creative ideas to broader business goals, using data and insight to shape storytelling.
• Encourage reflective, intentional decision-making within your team.
• Partner cross-functionally to create holistic, insight-driven creative solutions.
• Coach and inspire designers, balancing encouragement with actionable, growth-oriented feedback.
• Recognize and celebrate creative contributions, strengthening team connection and morale.
• Lead by example: you stay grounded under pressure, approach challenges with curiosity, and uplift others in the process.

Lead Creative – AI

Consultant

• Lead enterprise customers through onboarding and beyond.
• Design and deliver enterprise onboarding plans and custom workflows.
• Define and document Ways of Working across stakeholders.
• Own enablement of integrations, coordinating with Product and Ops teams.
• Lead user onboarding sessions for enterprise accounts.
• Conduct re-enablement initiatives and share insights from accounts.

Customer Enablement Consultant

Events

• Own the virtual event strategy and calendar, ensuring alignment with demand gen goals, brand positioning, and content priorities
• Lead planning and execution of large-scale virtual summits, webinars, and digital roundtables, from concept through promotion, run-of-show, and post-event follow-up
• Develop narratives and formats that reinforce Superside’s leadership in AI-powered creative and marketing innovation
• Partner with content, creative, and demand gen teams to deliver integrated campaigns that maximize registration, engagement, and pipeline impact
• Recruit, brief, and manage speakers, including industry leaders, customers, and internal experts
• Oversee all logistics: event platforms, production partners, budgets, and technical delivery
• Track and report performance, translating engagement and pipeline data into actionable insights
• Experiment with new formats, interactivity, and tools to push the boundaries of virtual events
• Collaborate cross-functionally to raise execution standards and ensure seamless integration into the overall marketing mix

Event Marketing Manager

Creative Strategist

• Lead and manage creative development, workflow, and output quality across branding, presentation, and ad creative.
• Present creative work and strategic concepts to customers, building trust and showcasing innovation.
• Provide creative direction and strategic insights guiding the team to deliver impactful, high-quality designs for global brands.
• Manage multiple projects simultaneously, maintaining quality, scalability, and adherence to timelines and budgets.
• Collaborate with account teams to understand customer goals and tailor AI-driven creative solutions.
• Introduce and implement cutting-edge AI tools and workflows to elevate creative processes and efficiency.
• Inspire, mentor, and grow a high-performing team of creatives and drive AI adoption through training and support.
• Stay ahead of industry trends in AI and creative technologies and share insights to maintain competitive edge.