Onboarding Specialist

• Conduct structured customer onboardings (1:1 calls & sessions)
• Provide step-by-step introductions to the Linkster Performance Cloud
• Support the setup of configurations and process workflows (e.g., campaign structure, tracking, influencer selection, briefings)
• Share best practices in performance influencer marketing
• Ensure customers quickly achieve initial results and wins
• Work closely with Customer Success and Tech teams on questions or challenges
• Identify opportunities to improve the onboarding process
• Develop and refine onboarding materials (guides, templates, training content)
• Ensure accurate and structured recording of all new customers in the CRM according to defined onboarding processes

Junior Customer Success, Client Onboarding

• You’ll be the face of Insider One to our clients! You’ll be the bridge between their needs and our technology
• Help our clients understand their needs and which of our features and products best match their goals and expectations
• Make sure our clients are utilizing our technology at their best so that we can fully provide them our world-class service. You’ll monitor and facilitate the customer’s adoption of our technology
• Work with our data-geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary
• Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organisation
• Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client
• Establish a trusted adviser relationship that ensures our customer’s overall satisfaction with our services and technology
• Plan strategies to help the customers meet their objectives, prioritising and driving resolution of escalated customer issues
• Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap

Customer Onboarding Manager

• Lead customers through onboarding, implementation, training, migration, and go-live phases
• Conduct configuration workshops to understand customer workflows and business needs
• Translate operational requirements into scalable and stable system configurations
• Advise customers on platform best practices and implementation decisions
• Deliver structured trainings that enable successful and independent platform adoption
• Ensure high-quality implementations before go-live
• Support customers during migration and hypercare activities
• Collaborate closely with Project Management, Customer Success, Product, and Engineering teams
• Document decisions, configurations, and open topics
• Independently manage smaller implementation projects end-to-end

Customer Onboarding Consultant

• Manage, coach and develop an onboarding team (approximately 5–8 colleagues)
• Introduce new tools and automation solutions to increase efficiency
• Work closely with Sales, Product Management and Engineering/Tech
• Establish a proactive, solution-oriented escalation process
• Define, monitor and report relevant metrics (Time-to-Value, churn risk, NPS during onboarding)

Team Lead, Customer Onboarding

• End-to-end onboarding: You are responsible for the successful implementation of our dealer tool with new customers, conduct trainings, and ensure that all features are used optimally.
• Quality support: Using HubSpot CRM, you don’t just process customer inquiries—you resolve them with technical depth and foresight.
• Product configuration: You independently make the necessary settings in the dealer tool to tailor the software precisely to the customer’s needs.
• Knowledge transfer: You document best practices and maintain our knowledge base to sustainably secure service quality.
• Strategic consulting: You conduct solution-oriented phone consultations and support our customers in digitizing their processes with our help.

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Junior Customer Success, Client Onboarding

Customer Onboarding Manager

Customer Onboarding Consultant

Team Lead, Customer Onboarding

Customer Success & Onboarding Manager