Onboarding Specialist

• Your mission: As an Onboarding Manager, you are the primary point of contact for our customers during the implementation of our loyalty platform.
• You guide customers from contract signing to a successful go-live and ensure that requirements are translated into successful, scalable, and product-aligned solutions.
• You actively lead customers to best practices, translate requirements into actionable solutions, and create the foundation for long-term customer success.
• Proactive monitoring of project progress, quality, budget, and dependencies.

Onboarding Manager, SaaS

• Du sorgst dafür, dass neue Kliniken erfolgreich mit unserer Plattform starten.
• Du verstehst technische Anforderungen, koordinierst interne Teams und begleitest Kund:innen Schritt für Schritt bis zum Go-Live.
• Du bist der wichtigste Erstkontakt für unsere Kund:innen – insbesondere in den sensiblen frühen Projektphasen der Implementierung.
• Leite das technische Onboarding neuer Kliniken – von der Erstaufnahme bis zum Go-Live.
• Verstehe technische Anforderungen, Schnittstellen, Prozesse und Datenflüsse praxisnah und übersetze sie für Kund:innen verständlich.
• Koordiniere alle relevanten internen Teams (Product, Tech, Content, Marketing), um ein reibungsloses Setup unserer Software zu gewährleisten.
• Führe Kundenschulungen, Workshops und Prozessanalysen durch, und sei den Anfragen unserer Kunden stets einen Schritt voraus
• Baue und pflege Dein Netzwerk rund um Deine Key Accounts.

Account Manager, DACH, B2B SaaS – Technisches Onboarding

• You advise customers on economic and technical aspects of building new business models based on renewable energy, such as tenant solar (Mieterstrom), shared building energy supply and PPAs.
• You coordinate the onboarding of new clients onto the Solarize platform, from kick-off to go-live.
• You manage the integration of Solarize into customers' existing systems (ERP, CRM, customer portals).
• You enable our customers to participate in energy market processes, in coordination with grid operators, suppliers and metering point operators.
• You keep the various project stakeholders aligned and ensure that everyone is pulling in the same direction.
• You contribute to the development of innovative solutions around renewable energy.

Project Manager, Onboarding Manager – Renewable Energy

• You guide new partner businesses.
• You set up their system, train them, and support them remotely via video.
• You remain their ongoing point of contact.
• You answer questions patiently and clearly.
• You ensure your partners actually use the product and become more successful as a result.
• You identify additional opportunities for them, such as a professional website or online marketing.

Onboarding Manager – you make partners successful

• You advise customers on commercial and technical aspects of building new business models based on renewable energy, such as tenant electricity (Mieterstrom), shared building energy supply, and PPAs.
• You coordinate the onboarding of new customers onto the Solarize platform, from kick-off to go-live.
• You manage the integration of Solarize into customers' existing systems (ERP, CRM, customer portals).
• You enable our customers to participate in energy market processes, working together with grid operators, suppliers, and metering point operators.
• You align the various project stakeholders and ensure everyone is working toward the same goal.
• You contribute to the development of innovative solutions around renewable energy.

• Holistic onboarding: You are responsible for the successful implementation of our merchant tool for new customers, conduct training sessions, and ensure that all features are used optimally.
• Quality support: Using HubSpot CRM, you don't just process customer inquiries—you resolve them with technical depth and foresight.
• Product configuration: You independently make the necessary settings in the merchant tool to tailor the software perfectly to the customer's needs.
• Knowledge transfer: You document best practices and maintain our knowledge base to sustainably ensure service quality.
• Strategic consulting: You hold solution-oriented conversations by phone and help our customers digitize their processes with our support.

Customer Success Manager, Onboarding

• You ensure new clinics successfully start using our platform.
• You understand technical requirements, coordinate internal teams and guide customers step-by-step to go-live.
• Lead the technical onboarding of new clinics — from initial intake to go-live.
• Understand technical requirements, interfaces, processes and data flows in practical terms, and translate them into clear language for customers.
• Coordinate all relevant internal teams (Product, Tech, Content, Marketing) to ensure a smooth setup of our software.
• Conduct customer trainings, workshops and process analyses, and stay one step ahead of customer requests.
• Build and maintain your network around your key accounts.

Account Manager, DACH B2B SaaS — Technical Onboarding

• You shape the onboarding experience: you guide new clients from contract signing to a successful go-live.
• You stay involved after training: during the first weeks you are the main point of contact and actively support clients as they start using the software.
• You advise our clients on the optimal use of our tools — with the goal of simplifying their daily routines, digitizing processes and creating real added value.
• You plan and organize your week independently, prepare accounts and keep track of your open to-dos.
• You are our link: you work closely with Sales, Support and Product Development to ensure a seamless customer experience.

Customer Onboarding Specialist

• Conduct structured customer onboardings (1:1 calls & sessions)
• Provide step-by-step introductions to the Linkster Performance Cloud
• Support the setup of configurations and process workflows (e.g., campaign structure, tracking, influencer selection, briefings)
• Share best practices in performance influencer marketing
• Ensure customers quickly achieve initial results and wins
• Work closely with Customer Success and Tech teams on questions or challenges
• Identify opportunities to improve the onboarding process
• Develop and refine onboarding materials (guides, templates, training content)
• Ensure accurate and structured recording of all new customers in the CRM according to defined onboarding processes

Onboarding Specialist jobs in Germany

See all jobs on JobTailor

Onboarding Manager, SaaS

Account Manager, DACH, B2B SaaS – Technisches Onboarding

Project Manager, Onboarding Manager – Renewable Energy

Onboarding Manager – you make partners successful

Project Manager, Onboarding Manager – Renewable Energy

Customer Success Manager, Onboarding

Account Manager, DACH B2B SaaS — Technical Onboarding

Customer Onboarding Specialist

Junior Customer Success, Client Onboarding