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Account Manager, DACH B2B SaaS — Technical Onboarding
Qunomedical GmbHAccount Manager managing technical onboarding for healthcare clients in Germany. Ensuring successful client platform launches and collaborating with internal teams.
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- You ensure new clinics successfully start using our platform.
- You understand technical requirements, coordinate internal teams and guide customers step-by-step to go-live.
- Lead the technical onboarding of new clinics — from initial intake to go-live.
- Understand technical requirements, interfaces, processes and data flows in practical terms, and translate them into clear language for customers.
- Coordinate all relevant internal teams (Product, Tech, Content, Marketing) to ensure a smooth setup of our software.
- Conduct customer trainings, workshops and process analyses, and stay one step ahead of customer requests.
- Build and maintain your network around your key accounts.
Requirements
What you’ll need- Strong technical understanding — ideally experience with software onboardings, SaaS, APIs, integrations or data structures.
- Some project management experience, e.g., in implementation projects or complex customer processes.
- Ability to explain technical content clearly — both to IT departments and clinical/medical teams.
- Customer orientation, empathy and enthusiasm for successfully implementing digital solutions in healthcare.
- Structured way of working, high degree of autonomy, and an ownership mindset.
- Strong communication skills in German (C1+) and good English skills for internal communication.
- Nice to have: experience in healthcare, hospital processes, CRM tools (e.g., Salesforce), data analysis or process documentation.
Benefits
Comp & perks- "No politics, no bullshit" — we live our values
- A meaningful mission: bringing real digitalization to healthcare.
- Close collaboration with hospitals, physicians and internal expert teams.
- High degree of autonomy and short decision-making paths.
- International, appreciative team.
- An environment that fosters innovation, ownership and personal growth.
- Medical consultations on request and access to hard-to-get specialist appointments.
- 20% discount on all treatments we offer!
- Company pension plan.
- Hybrid work from our Berlin-Mitte office (3 days/week) or from home.
- Receive an attractive equity option package in Qunomedical GmbH (ESOP).
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Software OnboardingAPIsData StructuresProcess DocumentationData Analysis
Soft Skills
Customer OrientationEmpathyStructured WorkingAutonomyOwnership Mindset