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Customer Success Manager, Onboarding
netconnection GmbHCustomer Success & Onboarding Manager responsible for onboarding and supporting clients at netconnection GmbH. Ensuring product implementation and client satisfaction in a hybrid work environment.
Tech Stack
Tools & technologiesTypeScript
About the role
Key responsibilities & impact- Holistic onboarding: You are responsible for the successful implementation of our merchant tool for new customers, conduct training sessions, and ensure that all features are used optimally.
- Quality support: Using HubSpot CRM, you don't just process customer inquiries—you resolve them with technical depth and foresight.
- Product configuration: You independently make the necessary settings in the merchant tool to tailor the software perfectly to the customer's needs.
- Knowledge transfer: You document best practices and maintain our knowledge base to sustainably ensure service quality.
- Strategic consulting: You hold solution-oriented conversations by phone and help our customers digitize their processes with our support.
Requirements
What you’ll need- Relevant experience: You have a background in customer support, account management, or a consulting-intensive service.
- Confident presence: You are a strong communicator, have an excellent command of German, and project calm and competence even in complex situations.
- Solution-oriented working style: You think proactively and aim to resolve inquiries fully on the first contact.
- Good IT user skills: You are comfortable working with modern CRM systems (ideally HubSpot) and quickly find your way around software interfaces.
- Structure & precision: You work conscientiously and appreciate thorough documentation.
Benefits
Comp & perks- Long-term perspective: A permanent employment contract at an established, owner-managed IT company.
- Professional equipment: High-quality Apple hardware and state-of-the-art software infrastructure for efficient work.
- Structured onboarding: We invest in you and prepare you intensively for our products and processes.
- Responsibility: A work environment where your expertise is valued and you have direct influence on customer satisfaction.
- Central location: A modern workplace with excellent accessibility.
ATS Keywords
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Soft Skills
Strong CommunicationProactive Problem SolvingAttention to Detail