netconnection GmbH

Onboarding Specialist

• Holistic onboarding: You are responsible for the successful implementation of our merchant tool for new customers, conduct training sessions, and ensure that all features are used optimally.
• Quality support: Using HubSpot CRM, you don't just process customer inquiries—you resolve them with technical depth and foresight.
• Product configuration: You independently make the necessary settings in the merchant tool to tailor the software perfectly to the customer's needs.
• Knowledge transfer: You document best practices and maintain our knowledge base to sustainably ensure service quality.
• Strategic consulting: You hold solution-oriented conversations by phone and help our customers digitize their processes with our support.

Customer Success Manager, Onboarding

Consultant

• Implementation partner: You are the primary contact for our customers on all technical questions related to implementing our solutions.
• Partner management: You maintain and coordinate communication with our DMS partners and exchanges at a technical level.
• Interface to the dev unit: You manage communication with our developers via Jira, support product development, and ensure that requirements are implemented precisely.
• 2nd level & documentation: You resolve complex technical support inquiries and keep our processes recorded in clear technical documentation.

Customer Success Manager, Onboarding

System Consultant