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Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Conduct structured customer onboardings (1:1 calls & sessions)
- Provide step-by-step introductions to the Linkster Performance Cloud
- Support the setup of configurations and process workflows (e.g., campaign structure, tracking, influencer selection, briefings)
- Share best practices in performance influencer marketing
- Ensure customers quickly achieve initial results and wins
- Work closely with Customer Success and Tech teams on questions or challenges
- Identify opportunities to improve the onboarding process
- Develop and refine onboarding materials (guides, templates, training content)
- Ensure accurate and structured recording of all new customers in the CRM according to defined onboarding processes
Requirements
What you’ll need- Solid understanding of influencer marketing — you understand how campaigns are structured, how performance is measured, and how collaboration with creators works
- Strong service mentality — you are committed to helping customers and making them successful
- Solution-oriented thinking — you find pragmatic ways to advance customers, can assess customer needs, and outline solution approaches
- You work independently, in a structured and reliable way, and take ownership of your responsibilities
- Fast learner — you quickly grasp new tools and processes
- You are interested in sharing knowledge and empowering others
- You are confident on calls and can lead conversations proactively
- Interest in the SaaS and e-commerce industries (not mandatory, but a plus)
- You speak and write fluent German and English.
Benefits
Comp & perks- Attractive starting salary
- Work in a young, motivated team with direct access to management
- Remote or office: in Essen, Hamburg, or elsewhere in Germany
- Deep insights into influencer marketing, SaaS operations, and building digital platforms
- Significant responsibility and real impact on customer success
- Rapid development opportunities in a fast-paced, fast-growing environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
influencer marketingcampaign structureperformance measurementonboarding processCRMworkflow configurationtraining content developmentcustomer onboardingbest practices sharingprocess improvement
Soft Skills
service mentalitysolution-oriented thinkingindependencestructured workownershipfast learnerknowledge sharingproactive communicationcustomer success focusempowerment