Linkster

Onboarding Specialist

• Conduct structured customer onboardings (1:1 calls & sessions)
• Provide step-by-step introductions to the Linkster Performance Cloud
• Support the setup of configurations and process workflows (e.g., campaign structure, tracking, influencer selection, briefings)
• Share best practices in performance influencer marketing
• Ensure customers quickly achieve initial results and wins
• Work closely with Customer Success and Tech teams on questions or challenges
• Identify opportunities to improve the onboarding process
• Develop and refine onboarding materials (guides, templates, training content)
• Ensure accurate and structured recording of all new customers in the CRM according to defined onboarding processes

Junior Customer Success, Client Onboarding

Solutions Engineer

• As a Junior Technical Solutions Engineer, you will work closely with our CTO and take a central role in troubleshooting technical issues related to our product.
• You will act as the interface between Customer Success, customers, and Engineering.
• You will analyze and resolve technical tickets from the Customer Success team (e.g., bugs, data issues, logic questions).
• You will independently dive into existing codebases and identify root causes of technical problems.
• You will actively communicate with Customer Success and customers to understand requirements and explain solutions clearly.
• You will assist with feature adjustments and technical optimizations of our platform.

Junior Customer Success, Client Onboarding

Technical Solutions Engineer – Junior