Medical Receptionist

• Support office operations independently and interdependently with office staff to provide efficient, cost-effective, quality patient care
• Promote a healthy work environment
• Schedule appointments on provider schedules
• Review schedules against provider preference lists and update them appropriately
• Collaborate and communicate with management regarding goals, needs, and concerns
• Complete patient pre-registration
• Review revenue reports to ensure charges are billed appropriately
• Collect patient co-pays and balances due
• Check patients in and out for appointments
• Provide incoming and outgoing phone support
• Scan and fax documentation
• Make confirmation phone calls
• Perform critical job functions supporting a streamlined and efficient patient experience
• Maintain accurate schedules according to provider preference sheets and office standards
• Answer and route telephone calls; record and deliver messages when personnel are unavailable
• Greet visitors and communicate service expectations
• Receive and distribute messages, packages, and supplies
• Implement day-to-day operations of the specific service or environment
• Maintain a safe and secure environment
• Use office equipment including PC terminals, telephones, copiers, email systems, fax machines, and typewriters
• Maintain confidentiality regarding patients, families, employees, and service-area information
• Report to a Manager or Coordinator

Medical Receptionist II supporting patient scheduling and front-office care at Trinity Health

Medical Receptionist II

Medical Receptionist II supporting patient scheduling, registration, billing, and front-office operations. Providing compassionate patient care within Trinity Health’s not-for-profit healthcare system.

• Create and maintain a positive, supportive, and professional working environment
• Perform all core functions of the Practice Coordinator role while providing support across a defined state/region
• Backfill planned and unplanned staffing gaps and supports practices experiencing increased volume or operational demand
• Deliver high quality front office operations and exceptional customer service to both in-person and remote patients and clinicians
• Ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate
• Perform general office duties including mail handling, sorting, scanning documents, e-faxes, shared office email / Teams messages and maintaining office organization and cleanliness
• Communicate clearly and professionally with peers, clinicians, and patients in ways that support patient care and clinician satisfaction
• Deliver exceptional customer service by responding promptly and appropriately to patient needs
• Apply Crisis and De-escalation Processes when managing difficult or sensitive situations
• Manage front desk responsibilities including greeting and checking patients in /out in a courteous manner
• Provide support to patients with requests via phone, email, and / or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc
• Manage queues within the phone system, ensuring calls are answered in a timely manner to ensure excellent customer service
• Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed
• Triage urgent patient needs and escalates to internal partners when necessary
• Collect co-payments and outstanding balances for in-person and telehealth visits at the time of service
• Complete insurance eligibility verification and reach out to patients to resolve any issues
• Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. and respond to operational questions

Rover Practice Coordinator delivering customer service in healthcare front office operations

Medical Office Receptionist

Rover Practice Coordinator supporting multiple practices in healthcare with customer service and operational excellence. Responsibilities include front office tasks and patient support across defined locations.

• Greet patients warmly, creating a sense of value and community.
• Guide patients through check-in processes, including assisting with virtual tablets and addressing any questions or concerns.
• Ensure a seamless guest flow by communicating effectively about walk-ins, schedule changes, or patient needs.
• Troubleshoot patient issues and escalate concerns to the appropriate team members.
• Perform all opening and closing tasks for the front desk and lobby.
• Maintain a clean and organized lobby area.
• Communicate efficiently with team members to provide updates on patient arrivals, delays, or other on-site needs.

Float Medical Receptionist at EPIC Health ensuring exceptional patient experiences

Medical Receptionist – Float Role

Float Medical Receptionist at EPIC Health creating unforgettable first impressions in healthcare. Greet patients, manage front desk operations, and facilitate smooth patient interactions at various locations.

• Answers multi-line telephones, operates and troubleshoots photocopiers, uses a variety of office equipment and operates computer ordering system (including utilization or audit of time edit functions)
• Secures, sorts, opens, and distributes forms, mail, communications, office supplies and office equipment
• Provides backup coverage for other support staff, ensuring completion of assignments
• Coordinates and maintains efficient office operations
• Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns
• Maintains reports involving patient scheduling (i..e, Tele Vox)
• Trains and orients appropriate office staff on front office responsibilities
• Inventories and reorders necessary equipment/supplies, maintains inventory of necessary floor stock items (varies by location)
• Anticipates and promptly responds to customer needs
• Actively listens to the people we serve and co-workers. Responds promptly, reliably and in an understandable manner
• Provides prompt and courteous service and communicates when service is delayed
• Prevents, calms or diffuses irate callers and patients by working with them to identify concerns and properly direct calls or solutions
• Checks patient insurance eligibility, updates demographics
• Processes varied types of payments from patients including but not limited to co-pays, deductibles and co-insurance
• Performs end of day reconciliation and corrects billing errors using programs including BOS
• Gathers and processes patient forms necessary to gain authorization for department visits, tests, labs, and procedures-ECT, TMS (varies by location)
• Knowledge of legal and ethical considerations related to patient information
• Ensures appropriate consent for care and authorization to obtain or release information are obtained
• Prepares and distributes departmental communications to internal staff as directed
• Develops and maintains distribution lists for various communications
• Maintains rapport with customers, managers and employees; set priorities to maintain work flow
• Uses appropriate medical terminology and organization services
• Communicates with providers and their staff as needed about any patient concerns/issues related to scheduling
• Consults with clinic leadership about any system problems
• Maintains continuity of work and operations by documenting and communicating needed actions to management, discovering irregularities, and determining continuing needs
• Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner
• Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility
• If required for position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates
• Completes all company mandatory modules and required job specific training in the specified time frame

Medical Office Receptionist managing front office tasks at Children's Health Center

Medical Office Receptionist managing front office tasks at Children's Health Center. Handling patient interactions, insurance verification, and administrative duties in a medical setting.

• Greet and assist patients in a professional and empathetic manner
• Manage front desk operations including check-in/check-out processes
• Schedule, confirm, and coordinate patient appointments
• Handle incoming calls, emails, and inquiries with clear and professional communication
• Assist patients with basic information regarding services, procedures, and clinic policies
• Maintain accurate patient records and update information in the EMR system
• Ensure patient confidentiality and compliance with HIPAA regulations
• Support administrative tasks such as documentation, referrals, and follow-ups

Medical Receptionist acting as first point of contact for patients remotely

Medical Receptionist acting as first point of contact for patients remotely. Managing front desk operations, scheduling appointments, and ensuring patient confidentiality.

• Greet and help patients
• Schedule appointments
• Maintain records and accounts
• Answer phone calls and direct them appropriately
• Check patients into the electronic medical record
• Ensure patient packet questionnaire is complete
• Review M.D. visit orders to manage and expedite ordered care
• Print paperwork for patient education
• Check patients out of the electronic medical record at completion of visit
• Support goals of department/organization

Medical Receptionist serving patients at UofL Health locations

Medical Receptionist serving patients at UofL Health locations, greeting and helping patients with scheduling and records. Supporting healthcare professionals in managing patient care and information.

• Support office operations and provide efficient patient care
• Schedule appointments and check in/out patients
• Maintain patient confidentiality and answer telephone calls
• Ensure a safe and secure environment

Medical Receptionist providing support in outpatient behavioral health

Medical Receptionist – Outpatient Behavioral Health

Medical Receptionist providing support in outpatient behavioral health operations and patient care. Responsibilities include scheduling appointments and ensuring patient confidentiality while collaborating with office staff.

• Greet patients warmly, creating a sense of value and community.
• Guide patients through check-in processes, including assisting with virtual tablets and addressing any questions or concerns.
• Ensure a seamless guest flow by communicating effectively about walk-ins, schedule changes, or patient needs.
• Troubleshoot patient issues and escalate concerns to the appropriate team members, such as the office manager, physician, or billing department.
• Perform all opening and closing tasks for the front desk and lobby, including printing patient demographics and schedules.
• Filing necessary paperwork.
• Maintaining a clean and organized lobby area.
• Manually check in patients unable to use virtual systems, ensuring everyone feels supported.
• Communicate efficiently with team members to provide updates on patient arrivals, delays, or other on-site needs.
• Foster an atmosphere of teamwork, contributing to the overall success of the office.

Medical Receptionist at EPIC Health providing exceptional patient experience.

Medical Receptionist at EPIC Health creating memorable patient experiences while managing front desk operations. Focus on patient-centered approach and effective communication in a medical office setting.

• Create and maintain a positive, supportive, and professional working environment
• Perform general office duties including mail handling, sorting, scanning documents, e-faxes, shared office email / Teams messages and maintaining office organization and cleanliness
• Deliver exceptional customer service by responding promptly and appropriately to patient needs
• Manage front desk responsibilities including greeting and checking patients in /out in a courteous manner
• Collect co-payments and outstanding balances for in-person and telehealth visits at the time of service
• Audit clinician schedules for accuracy and completeness

Rover Practice Coordinator supporting mental health operations

Rover Practice Coordinator at LifeStance Health, overseeing healthcare operations and patient support. Ensuring high-quality front office operations while managing diverse patient needs.

• Answer incoming calls and schedule appointments
• Update patient demographics and maintain bump list
• Page MD’s with hospital consults
• Obtain medical records when possible
• Ensure quality care for all patients
• Participate in staff and educational meetings

Medical Receptionist providing patient support at UofL Health in New Albany

Medical Receptionist providing patient support and managing appointments at UofL Health. Coordinating with medical staff to ensure quality patient care and accurate record keeping.

• Greet Patients: Welcome patients and visitors, both in person and over the phone.
• Schedule Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff.
• Patient Records: Maintain and update patient records, ensuring accuracy.
• Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit.

Medical Receptionist providing clinical support within the CenterWell Senior Primary Care team

Medical Receptionist assisting with patient care in CenterWell's outpatient team. Responsible for scheduling, record management, and billing while upholding patient-centered care values.

• Greet patients warmly, creating a sense of value and community.
• Guide patients through check-in processes, including assisting with virtual tablets and addressing any questions or concerns.
• Ensure a seamless guest flow by communicating effectively about walk-ins, schedule changes, or patient needs.
• Troubleshoot patient issues and escalate concerns to the appropriate team members, such as the office manager, physician, or billing department.
• Perform all opening and closing tasks for the front desk and lobby.
• Maintain a clean and organized lobby area.
• Manually check in patients unable to use virtual systems, ensuring everyone feels supported.
• Communicate efficiently with team members to provide updates on patient arrivals or other on-site needs.

Medical Receptionist at EPIC Health creating positive patient experiences

Medical Receptionist at EPIC Health responsible for welcoming patients and ensuring smooth front desk operations. Creating value through patient interactions and collaborative teamwork in a medical office setting.

Medical Receptionist jobs in United States

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Medical Receptionist II

Medical Office Receptionist

Medical Receptionist – Float Role

Medical Office Receptionist

Medical Receptionist

Medical Receptionist

Medical Receptionist – Outpatient Behavioral Health

Medical Receptionist

Medical Office Receptionist

Medical Receptionist

Medical Receptionist

Medical Receptionist