Medical Office Receptionist

LifeStance Health

Rover Practice Coordinator at LifeStance Health, overseeing healthcare operations and patient support. Ensuring high-quality front office operations while managing diverse patient needs.

Posted 7/13/2026full-timeMiddletown • 🇺🇸 United StatesJunior💰 $21 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in healthcare operations and customer service, with a strong focus on maintaining confidentiality and delivering exceptional patient experiences. Capable of managing office duties efficiently while ensuring effective communication and organization.

Highest-signal resume keywords

Healthcare Operations ExperienceCustomer Service ExcellenceMicrosoft Office ProficiencyHIPAA ComplianceMultitasking and Prioritization Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Office DutiesDocument ScanningMail HandlingPatient Check-In/OutCo-Payment CollectionSchedule Auditing

Soft Skills

Clear CommunicationEffective Verbal SkillsProfessionalism

Tools & Technologies

EMRsMicrosoft Office

Industry Keywords

HealthcarePatient NeedsConfidential Information

About the role

Key responsibilities & impact

Create and maintain a positive, supportive, and professional working environment
Perform general office duties including mail handling, sorting, scanning documents, e-faxes, shared office email / Teams messages and maintaining office organization and cleanliness
Deliver exceptional customer service by responding promptly and appropriately to patient needs
Manage front desk responsibilities including greeting and checking patients in /out in a courteous manner
Collect co-payments and outstanding balances for in-person and telehealth visits at the time of service
Audit clinician schedules for accuracy and completeness

Requirements

What you’ll need

High School or equivalent required
1+ years of experience in healthcare operations, customer service, or similar role or setting preferred
Proficient in using Computer Software Applications (Microsoft Office & EMRs)
Ability to manage sensitive and confidential Information (HIPAA)
Strong multitasking and prioritization skills
Clear and effective communication skills, both written and verbal
Ability to commute to a variety of offices within a defined regional radius

Benefits

Comp & perks

medical
dental
vision
AD&D
short and long-term disability
life insurance
401k retirement savings with employer match
paid parental leave
paid time off
holiday pay
Employee Assistance Program