Medical Office Receptionist

LifeStance Health

Rover Practice Coordinator supporting multiple practices in healthcare with customer service and operational excellence. Responsibilities include front office tasks and patient support across defined locations.

Posted 7/31/2026full-timeWarwick • Rhode Island • 🇺🇸 United StatesJunior💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong capabilities in healthcare operations and customer service, with a focus on effective communication, multitasking, and maintaining patient confidentiality. Proficient in managing front office responsibilities and supporting clinicians in a fast-paced environment.

Highest-signal resume keywords

Healthcare Operations ExperienceCustomer Service ExcellenceEffective Communication SkillsMultitasking and PrioritizationProficient in Microsoft Office & EMRs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare OperationsCustomer ServiceFront Office ManagementInsurance Eligibility VerificationCrisis and De-escalation Processes

Soft Skills

Clear CommunicationTeam CollaborationProblem Solving

Tools & Technologies

Microsoft OfficeElectronic Medical Records (EMRs)Patient Portal

Industry Keywords

HIPAA CompliancePatient CareTelehealth AccessOffice OrganizationAdministrative Support

About the role

Key responsibilities & impact

Create and maintain a positive, supportive, and professional working environment
Perform all core functions of the Practice Coordinator role while providing support across a defined state/region
Backfill planned and unplanned staffing gaps and supports practices experiencing increased volume or operational demand
Deliver high quality front office operations and exceptional customer service to both in-person and remote patients and clinicians
Ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate
Perform general office duties including mail handling, sorting, scanning documents, e-faxes, shared office email / Teams messages and maintaining office organization and cleanliness
Communicate clearly and professionally with peers, clinicians, and patients in ways that support patient care and clinician satisfaction
Deliver exceptional customer service by responding promptly and appropriately to patient needs
Apply Crisis and De-escalation Processes when managing difficult or sensitive situations
Manage front desk responsibilities including greeting and checking patients in /out in a courteous manner
Provide support to patients with requests via phone, email, and / or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc
Manage queues within the phone system, ensuring calls are answered in a timely manner to ensure excellent customer service
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed
Triage urgent patient needs and escalates to internal partners when necessary
Collect co-payments and outstanding balances for in-person and telehealth visits at the time of service
Complete insurance eligibility verification and reach out to patients to resolve any issues
Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. and respond to operational questions

Requirements

What you’ll need

High School or equivalent required, associates/bachelor’s degree preferred
Minimum of 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred
Ability to commute to a variety of offices within a defined regional radius
Strong multitasking and prioritization skills
Ability to work both independently and collaboratively in a team environment
Clear and effective communication skills, both written and verbal
Proficient in using Computer Software Applications (Microsoft Office & EMRs)
Able to manage sensitive and confidential Information (HIPAA)

Benefits

Comp & perks

medical
dental
vision
AD&D
short and long-term disability
life insurance
401k retirement savings with employer match
paid parental leave
paid time off
holiday pay
Employee Assistance Program