Medical Office Receptionist

Northern Arizona Healthcare

Medical Office Receptionist managing front office tasks at Children's Health Center. Handling patient interactions, insurance verification, and administrative duties in a medical setting.

Posted 7/22/2026full-timeFlagstaff • Arizona • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient scheduling, customer service, and office operations management, ensuring compliance with legal and ethical standards while maintaining effective communication with patients and staff.

Highest-signal resume keywords

Patient SchedulingCustomer ServiceMedical TerminologyOffice Operations ManagementBilling Reconciliation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Insurance EligibilityPayment ProcessingDocument ManagementInventory ManagementData Entry

Soft Skills

Active ListeningConflict ResolutionEffective CommunicationTeam CollaborationCustomer Rapport

Tools & Technologies

Microsoft Office SuiteDimensionsLawsonHalogenMidas

Certifications & Qualifications

High School DiplomaGEDAssociate's Degree

Industry Keywords

Healthcare OperationsPatient CareComplianceSafety RegulationsAuthorization for Care

About the role

Key responsibilities & impact

Answers multi-line telephones, operates and troubleshoots photocopiers, uses a variety of office equipment and operates computer ordering system (including utilization or audit of time edit functions)
Secures, sorts, opens, and distributes forms, mail, communications, office supplies and office equipment
Provides backup coverage for other support staff, ensuring completion of assignments
Coordinates and maintains efficient office operations
Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns
Maintains reports involving patient scheduling (i..e, Tele Vox)
Trains and orients appropriate office staff on front office responsibilities
Inventories and reorders necessary equipment/supplies, maintains inventory of necessary floor stock items (varies by location)
Anticipates and promptly responds to customer needs
Actively listens to the people we serve and co-workers. Responds promptly, reliably and in an understandable manner
Provides prompt and courteous service and communicates when service is delayed
Prevents, calms or diffuses irate callers and patients by working with them to identify concerns and properly direct calls or solutions
Checks patient insurance eligibility, updates demographics
Processes varied types of payments from patients including but not limited to co-pays, deductibles and co-insurance
Performs end of day reconciliation and corrects billing errors using programs including BOS
Gathers and processes patient forms necessary to gain authorization for department visits, tests, labs, and procedures-ECT, TMS (varies by location)
Knowledge of legal and ethical considerations related to patient information
Ensures appropriate consent for care and authorization to obtain or release information are obtained
Prepares and distributes departmental communications to internal staff as directed
Develops and maintains distribution lists for various communications
Maintains rapport with customers, managers and employees; set priorities to maintain work flow
Uses appropriate medical terminology and organization services
Communicates with providers and their staff as needed about any patient concerns/issues related to scheduling
Consults with clinic leadership about any system problems
Maintains continuity of work and operations by documenting and communicating needed actions to management, discovering irregularities, and determining continuing needs
Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner
Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility
If required for position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates
Completes all company mandatory modules and required job specific training in the specified time frame

Requirements

What you’ll need

High School Diploma or GED - Required
Associate's Degree - Preferred
Minimum two years in medical or comparable field - Preferred
Minimum two years of customer service experience - Preferred
Previous experience with Dimensions, Lawson, Halogen, Midas, Microsoft Office Suite - Preferred

Benefits

Comp & perks

Fingerprint Clearance Card application number Required upon hire
Fingerprint Clearance Card Required within 90 days from date of hire