Manager

• Input into the development of the Insights & Foresights agenda for Combustibles, New Categories for Vietnam
• Complete the Insights & Foresights plan and implement, manage and report on consumer research
• Manage the admin processes and ensure 100% adherence to key protocols
• Proactively develop consumer insights through analyzing multiple sources
• Translate data & information into impactful insights & foresights
• Provide input into the development of vision, strategy and go-to-market plans for each category
• Assist in the management of research agencies
• Manage complex internal data, research reports & ease of accessibility
• Support development and embedding of new capabilities

Consumer Insights Manager

• Own and drive Xsolla’s commercial performance in Vietnam, including revenue growth, partner acquisition, and market share targets
• Build and expand relationships with game publishers, developers, and platform operators across Vietnam
• Lead local go-to-market strategy for Xsolla’s full product suite
• Represent Xsolla externally at industry events, in partner meetings, and with local regulatory and government stakeholders
• Ensure all business activities comply with Vietnamese laws, including gaming regulations, taxation, data privacy, and payment licensing requirements
• Identify and close new business opportunities with game studios, publishers, and digital entertainment companies
• Collaborate with global product, engineering, and marketing teams
• Build and mentor a local team as the Vietnam operation scales
• Provide structured reporting on country performance
• Serve as the primary point of contact for Xsolla headquarters on all matters related to the Vietnamese market

Country Manager – Vietnam

• Serve as a trusted advisor to Dealer Owners, Dealer Principals, and Parts & Service Directors, conducting regular performance review meetings to drive key business initiatives.
• Influence and coach dealership leadership to implement best practices, optimize workshop operations, and improve overall departmental profitability.
• Collaborate closely with internal corporate departments (Sales, Marketing, Technical Support, and Parts Logistics) to provide seamless, comprehensive support to the dealer network.
• Consult on service shop productivity, workshop efficiency, and digital tool integration to maximize technician labor utilization, workshop throughput, and Customer Pay RO growth.
• Review dealership workshop capacity and workflow constraints; partner with Service Managers to optimize stall utilization, dispatch systems, and scheduling processes.
• Analyze Customer Experience Index (CEI), Net Promoter Score (NPS), and Fix It Right First Time (FIRFT) data to pinpoint gaps in dealer processes. Lead the design and implementation of tailored process improvements to resolve customer concerns and boost brand loyalty.
• Achieve or exceed assigned monthly, quarterly, and annual parts, accessories, and tire sales targets (wholesale and retail).

General Service Zone Manager

• Drive innovative well-rounded and actionable market and shopper insights across combustibles and non-combustible categories (if applicable) in Vietnam using a multitude of data and insights sources
• Lead strategic analysis and marketing strategy formulation based on continuous evaluation of corporate performance and competitor intelligence, identifying and analysing business opportunities and risks to enable effective strategic, operational and tactical business decisions
• Support Vietnam’s business insight journey by feeding relevant insights and practices into Vietnam EM processes & APMEA SOUTH DRBU to ensure a comprehensive and consumer centric perspective is embedded across functions and collaborators
• Aggregate data and research outcomes into meaningful and actionable insights by using and linking multiple data sources and insights subject areas, and support to turn those insights into clear and meaningful storylines and recommendations to ensure cross functional impact and action
• Key strategic partner for all EM functions to ensure all key market drivers (5Cs: Customer, Consumer, Company, Competition, Macro Context) are understood and incorporated in strategies and plans
• Lead delivery of quarterly EM deep dives to support annual business planning cycle as well as ongoing relevant market analysis for meetings
• Support shaping the business narrative and delivery of strategic above market reviews and communication
• Act as a consultant to the Vietnam EM community on all insights and performance related matters
• Ownership of the overall relationship with strategic RA agency partners, ensuring overall agency delivery is in line with consumer and market needs, guidelines and BAT standards
• Lead, grow and innovate Business Insights in Vietnam through the dynamically changing market environment
• Continuously drive the organisation towards a more consumer- and insights-centric view
• Provide direction and focus to the Vietnam EM on market opportunities and risks and demonstrate resilience when challenging the status quo
• Contribute to a strong Marketing talent pipeline by developing and coaching cross functional team members and peers

Business Insights Manager

• Support counters to drive sales performance to reach target set by management
• Enhance Dior Brand Image through visual, merchandising, BC grooming and POS activities
• Enforce strict and regular control of POS Merchandising, decoration and operating conditions up to PCD standards and following central guidelines
• Supervise and execute the promotional activities formulated by Marketing department
• Ensure preparation prior to the event/ animation and compile the feedback report after each event
• Ensure sufficient manpower coverage at each event/ animation
• Supervise and motivate CMs to achieve sales objectives set by the brand
• Monitor daily, weekly, monthly performance, and conduct regular reviews with Counter Managers
• Processing of POs for all store, not limited to new launches, price change
• People topics – not limited to Part Timer management, Beauty Consultants induction, enrollment, and manpower management, leave approval in system
• Price List Management
• Processing of Phone Orders (Call to Buy in BTQ)
• Weekly/ Monthly total Boutique and Counter Managers Meeting preparation
• Oversee daily store operation across assigned area (ensure full compliance with SOP, VM, customer experience standards)
• Handle & resolve critical issues (staff, stock, customer complaints)
• Support RM to ensure CXA, NPS, Audit score meet country target
• Keep track and push Retail KPIs
• Support the Sales team in monthly all channels sales consolidation, upload, and reporting
• Consolidation of monthly ranking results from Department Stores
• Monthly reports preparation
• Prepare inventory on hand of all counters
• Responsible for ensuring efficient order and returns processing
• Prepare and update all orders, returns and stock transfer forms
• Monitor stock level & aging inventory (best seller, slow moving) and take timely action
• Management of POS discount, staff purchase and allowance for store team
• PO processing for Sales Team
• Cross functional support collaboration

Senior Retail Executive/Assistant Retail Manager

• Establish and maintain relationships with key global suppliers
• Define and monitor global supplier and category strategies
• Negotiate and manage supplier contracts and service agreements
• Lead supplier selection processes and management of RFPs
• Drive program management for core initiatives in Productivity and Supplier Performance
• Ensure compliance with policies and procedures

Assistant Manager, LCM

• Contract creation for material and import plan
• Handling import documentation for shipment
• Working with related departments on POs and contract for import shipments
• Contract and Order management with the team to ensure database is updated
• Handling custom management for all daily declarations and audits
• Handling customs liquidation reports and related customs reports quarterly/monthly
• Handling C/O procedures for whole factories and FTA’s consultancy
• Control loading and trucking plan with the team
• Handling tolling contract and control the import/export activities
• In charge of export procedures for sales rejects
• Monitor the payment request of orders and logistics charges
• Monitor logistics costs and ensure shipment charges are aligned with budgeting
• Manage 3P’s performance to ensure service level agreement is met
• Leading team members to ensure import-export functions work well with business objectives

Logistic Assistant Manager

• Assist in planning, organizing, and supervising daily packing operations to meet production targets.
• Ensure compliance with Safety, Quality, and GMP standards.
• Monitor and improve KPIs: OEE, Yield, Cost Saving, Safety, Quality, and Productivity.
• Analyze production data and implement corrective actions.
• Support recruitment, training, and development of team members.
• Manage and motivate supervisors, shift leaders, and operators to achieve departmental goals.
• Lead Lean and 5S initiatives to optimize processes and reduce waste.
• Collaborate with technical teams for process improvement and automation projects.
• Coordinate manpower, materials, and equipment to ensure efficient operations.
• Prepare and present operational reports to management.

Production Assistant Manager

• Providing real-time support to clients on active trips via WhatsApp, phone, and email during your shift.
• Proactively reaching out to clients multiple times during their trip.
• Liaising with DMCs and ground operators to resolve issues quickly on behalf of clients.
• Monitoring active bookings for potential issues and acting proactively.
• Working closely with Travel Designers, Product, and management to collate and action during- and post- trip feedback.

Ground Experience Manager – Asia Pacific

• Manage matters relating to health, safety and environment.
• Monitor and assist managers to implement controls derived from Risk Assessments.
• Project manage the implementation and verification of requirements according to S&R Business case requirements.
• Have a working knowledge of current WHS, Environmental and industry related legislation and advise of changes to legislation and ensure compliance in all areas.
• Implement Global S&R Framework along with Area requirements into your operation with the support of operations management.
• Audit relevant policies and procedures to ensure statutory compliance across all sites.
• Monitor processes to ensure compliance and early escalation of non-conformances.
• Coordination of internal and external auditing activities.
• Effective investigation of Corrective Action requests (CAR’s).
• Work collaboratively with all levels of management to develop and improve safety culture.
• Develop, maintain accurate and efficient records for reporting.
• Conduct incident investigations to identify root causes and corrective actions.
• Conduct security risk assessments, identifying any corrective or preventative measures needed; reporting and follow up to ensure compliance.
• Verify site continuously to meet the Maersk security requirements.
• Update Human Risks and Fatal 5.
• Ensure corrective actions are closed out in an appropriate timeframe.
• Communicate any site security needs or concerns with management.

Manager jobs in Vietnam

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