General Service Zone Manager

Ford Motor Company

General Service Zone Manager serving as a strategic liaison and consultant to Ford Vietnam dealerships. Driving parts and service growth while improving customer ownership experience.

Posted 7/1/2026full-timeHa Noi • 🇻🇳 VietnamSeniorLeadWebsite

About the role

Key responsibilities & impact

Serve as a trusted advisor to Dealer Owners, Dealer Principals, and Parts & Service Directors, conducting regular performance review meetings to drive key business initiatives.
Influence and coach dealership leadership to implement best practices, optimize workshop operations, and improve overall departmental profitability.
Collaborate closely with internal corporate departments (Sales, Marketing, Technical Support, and Parts Logistics) to provide seamless, comprehensive support to the dealer network.
Consult on service shop productivity, workshop efficiency, and digital tool integration to maximize technician labor utilization, workshop throughput, and Customer Pay RO growth.
Review dealership workshop capacity and workflow constraints; partner with Service Managers to optimize stall utilization, dispatch systems, and scheduling processes.
Analyze Customer Experience Index (CEI), Net Promoter Score (NPS), and Fix It Right First Time (FIRFT) data to pinpoint gaps in dealer processes. Lead the design and implementation of tailored process improvements to resolve customer concerns and boost brand loyalty.
Achieve or exceed assigned monthly, quarterly, and annual parts, accessories, and tire sales targets (wholesale and retail).

Requirements

What you’ll need

Education Qualification: Bachelor degree in Marketing / Engineering. MBA is a plus
Experience: More than 10 years of field experience in both direct / related business
Professional Exposure:
- High analytical skills in technical problem solving.
- Good communication in both written and verbal skills.
- Presentation skills
- Good in automotive engineering’ knowledge.
- Process oriented.
Preferred previous experiences: Zone Manager/Service Marketing/Technical service engineer
Behavioral Skills: Leadership skills, good-team players.

Benefits

Comp & perks

This position is required to travel extensively across nationwide.
He / she should have good aptitude and potential to grow in the future assignments.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Workshop EfficiencyCustomer Experience Index (CEI) AnalysisNet Promoter Score (NPS) AnalysisFix It Right First Time (FIRFT) ImplementationDigital Tool IntegrationPerformance Review MeetingsSales Target ManagementParts and Accessories SalesTechnical Support ConsultationScheduling Process Optimization

Soft Skills

Good Communication SkillsPresentation SkillsTeam Player

Certifications

Bachelor Degree in MarketingBachelor Degree in EngineeringMBA (Preferred)