Learning and Development

• Designing and delivering scalable training programs that build the capability of installation supervisors and frontline operational leaders.
• Responsible for the sustainability of learning knowledge and practical application.
• Partnering closely with Learning & Development, safety, quality, and business leaders to ensure training is effective, consistently executed, and aligned with KONE installation standards, safety, and productivity objectives.
• Acts as a subject matter expert to support continuous improvement in operational leadership development across the area.

Installation Supervisor – Training Specialist

• Support the development and implementation of learning and development programs aligned with business needs.
• Deliver and coordinate training programs, including onboarding, technical skills, and continuous improvement initiatives.
• Collaborate with cross-functional teams to identify learning needs and assist in developing targeted training solutions.
• Support and guide Ambassadors across our four Innovation Centers, providing coaching and day-to-day direction.
• Assist in evaluating training effectiveness through feedback, assessments, and basic reporting.
• Help create and update training materials, including e-learning modules, instructor-led content, and job aids.
• Ensure training activities follow organizational standards and established best practices.
• Support training compliance efforts and assist with audit readiness across our four Innovation Centers.
• Maintain accurate and up-to-date training records for employees.
• Track completion of required certifications and compliance training.
• Assist in preparing reports on training completion, compliance status, and potential gaps.
• Partner with internal teams to help meet regulatory and operational requirements.
• Other duties/responsibilities as necessary.

Learning Specialist

• Develop, plan, coordinate and deliver training curriculum and development programs for SP sales employees
• Lead the training process end-to-end including needs analysis, content development, training delivery
• Collaborate with Human Resources and Education departments to coordinate comprehensive product-focused sales training curriculum
• Lead new hires through their onboarding journey and ensure their comprehension and confidence
• Maintain a calendar of new hire training to ensure alignment with employee success
• Build relationships with sales colleagues and leadership
• Deliver instructional content and certify sales team product knowledge
• Partner with the Education team to communicate science and key selling messages of SP products
• Create high-quality content including fact sheets, instructional videos, and audio guides
• Ensure ongoing training and program reinforcement

Product Sales Training Manager

• Conduct comprehensive training sessions on quality standards, safety protocols, Inbound, Outbound, IC/RMA procedures
• Provide both classroom and hands-on coaching
• Ensure all regulatory training is documented via meticulous record-keeping and conduct regular audits to maintain OSHA compliance
• Actively observe and monitor trainee behaviors and performance
• Lead structured programs like the SME/Buddy Support System

Training Specialist

• Draft, format, and refine training materials, enablement guides, and documentation
• Maintain and organize content libraries and knowledge repositories
• Update and rewrite existing training decks and process documents
• Transcribe and document workflows and SOPs
• Maintain document templates and ensure proper filing and version control
• Conduct periodic audits of existing documentation
• Develop AI-assisted first drafts of internal communications
• Manage distribution lists and maintain the internal communications calendar
• Own the editorial process for internal comms
• Manage end-to-end logistics for team members attending industry conferences and external events
• Write event communications, attendee-facing materials, agendas, and post-event recap summaries
• Coordinate with content contributors and track deadlines across the content calendar
• Build and maintain dashboards or trackers for adoption metrics and team feedback
• Schedule cross-functional meetings, take notes, and distribute clear action item recaps.

Communications and Training Coordinator

• Assist in conducting training needs assessments to identify skill gaps
• Support development and revision of engaging training materials
• Coordinate logistics for training sessions
• Facilitate introductory training sessions as directed
• Administer and maintain the Learning Management System (LMS)
• Collect and analyze feedback from training participants
• Collaborate with subject matter experts (SMEs)
• Research and recommend new learning technologies
• Assist in managing vendor relationships for external training programs

Associate Learning and Development Specialist

• Support and promote Mullins’ safety culture at the job-site level
• Use discretion, independent judgement, and professional skills to plan and implement safety training from the corporate training program that applies to each jobsites scope and needs
• Coordinate onboarding efforts with Human Resources and the Recruiting Department
• Collaborate with the Project Management team to schedule and conduct safety training as needed, the use of on-site safety coordinators may be needed or required at times and should be coordinated with the Project Managers and Corporate Safety Trainer
• Submit Monthly & Quarterly Reports to the Corporate Safety Trainer
• Have full capabilities to train on higher level training courses:
• Mobile Elevated Working Platform (MEWP)
• Telehandler/Forklift (TELE)
• First-Aid/CPR/AED
• Confined Space
• Lockout/Tagout (LOTO)
• Heavy Equipment
• Scaffold Competency
• Fall Protection
• Ladder Safety
• Make recommendations to improve processes and procedures and look for ways to continuously improve Mullins’ Safety Training Program and related policies and procedures
• Maintain a culture and working environment where safety and its required training is planned in every task
• Maintain detailed training files and records
• Ensure PPE requirements are met by all employees on-site through proper training and culture building strategies.
• Build proficiency within Procore, Schoox, Excel, Word, Outlook, PowerPoint, etc.

Safety Training Specialist – Traveling

• Support the design, development and delivery of onboarding, refresher and upskilling training curriculum.
• Leverage AI insights to identify knowledge, training, or process gaps and prioritize workstreams.
• Support to enhance the onboarding experience for all Consumer Banking support members.
• Facilitate onboarding, refresher, and upskilling trainings.
• Analyze results from training programs to improve retention, proficiency and confidence of new hires.
• Drive content development activities to enhance and maintain internal knowledge base, optimize procedures and improve customer experience.

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