Learning and Development

• Design and develop learning experiences across multiple formats, including eLearning modules, instructor-led training, learner workbooks, job aids, quick-reference guides, and knowledge checks.
• Build scalable, agent-centered training content using tools such as Articulate 360, Canva, Google Suite, and Confluence and apply adult learning principles that drive measurable behavior change.
• Partner with subject matter experts across Operations, Product, Underwriting, Service, and Sales to gather information, validate content accuracy, and translate complex concepts into practical guidance.
• Lead the organization, accuracy, and governance of Kin’s operational knowledge base, including content standards, tagging conventions, audits, and version control practices.
• Revise and update learning content quickly in response to process improvements, product launches, regulatory updates, or system changes while maintaining high quality and consistency.
• Create operational communication assets such as announcements, reinforcement materials, quick-start guides, and leader talking points that support successful rollout and adoption of new initiatives.
• Track knowledge base health metrics and learner engagement data to identify opportunities for content improvements and operational efficiencies.
• Coordinate stakeholder reviews, approvals, and publishing workflows across training and communication materials.
• Maintain reusable templates, style guides, and scalable content components that improve development speed and consistency across the Operations Training team.
• Integrate generative AI tools into content development workflows to improve efficiency, scalability, and speed without sacrificing content quality or learner experience.

Instructional Designer

• Provide community outreach, and work with guidance and support from the Advancement Team managers to successfully administer the ROADS program.
• Accomplish key operational and program tasks related to contract-funded project activities in support of ROADS students and partners.
• Work with WNC’s Advancement Team Managers and ROADS work group to ensure contract accountability for the ROADS project including data collection, analysis and reporting, and tracking of contract and system requirements including billing and purchasing.
• Create quarterly progress reports to DETR’s designated contract manager.
• Drive contract deliverables such as recruitment of special student populations to the ROADS program especially those prospective students motivated to elevate their careers by learning new skills.
• Conduct student recruitment and retention activities.
• Support and manage the screening and evaluation of applicants using an online program application.
• Initiate and sustain communications to students enveloping aspects of program enrollment that foster retention, including learning about and referring to wrap-around services and resources provided through the ROADS program and through WNC and community partners.
• Coordinate and track participant progress.
• Identifies obstacles for students using a needs assessment process and deploys ROADS resources to support students in overcoming challenges.
• Uses resources within the college and the community to ensure student success.
• Facilitate and advocate as the primary point of contact for new and continuing students to apply for and enroll in programs and classes, and intervene as a liaison between college services and processes.
• Engage as the primary employer-liaison working with HR offices, business owners and recruiters to ensure access to hiring data as well as job openings and to coordinate and promote hiring events.
• Manage existing and develop new relationships with agencies, individuals and employers to match WNC capabilities to training needs.
• Interview representatives from targeted industries and inventory their needs and employment offerings.
• Facilitate job shadowing for applicants to participate in their chosen occupation for one day or shift to determine if the occupation selected is a good fit for the applicant.
• Manage relationships with partners including JOIN, Job Connect and other private and public agencies related to employee training and hiring.
• Train recent ROADS program graduates and other community members to serve as volunteer support staff to mentor participants through all levels of the program.
• Collaborate with all appropriate college departments on specific contract matters as well as the processes and systems which facilitate efficient and high-quality operations.
• Develop and deliver outreach and engagement activities including effective marketing strategies related to recruiting and retaining students with guidance of Advancement team managers and assistance from campus offices and services.
• Using knowledge gathered within the community, collaborates within the Advancement Team in creating social media posts and press releases to drive the Roads Program.
• Ability to work from field locations or remotely as requested. Some travel within Nevada will be necessary and scheduled in advance where possible.
• Represents WNC within the community, attending community events to promote workforce development opportunities through the ROADS program.

Workforce Development Program Liaison – ROADS Program

• Design and implement cohesive learning frameworks that support technical excellence and business acumen across a variety of accounting and advisory disciplines.
• Align learning models with evolving firm capabilities, career progression frameworks, and skill-building strategies.
• Drive the adoption of personalized, scalable, and learner-centric approaches across business units and regions.
• Develop and implement a firmwide learning strategy that addresses required CPE, soft skills, and leadership development across all levels and service lines.
• Build an integrated learning model that ties learning to career progression, role expectations, and firm strategy.
• Create firmwide learning paths that support onboarding, technical proficiency, client service readiness, and future leadership.
• Design and manage a portfolio of technical learning programs that meet NASBA and state-level CPE requirements.
• Ensure content is regularly updated and audit-ready, partnering with internal SMEs and external providers as needed.
• Oversee accurate tracking and reporting of CPE credits in accordance with professional standards.
• Lead the development and delivery of programs that build people leadership, communication, collaboration, emotional intelligence, and other essential soft skills.
• Leverage LCvista (our LMS), Workday (for skills and career development), and other emerging technologies (e.g., AI, mobile, microlearning) to deliver modern, scalable learning experiences.
• Apply adult learning principles to develop engaging, effective, and flexible learning formats, including live sessions, virtual classrooms, e-learning, and blended programs.
• Serve as a strategic partner to firm leadership, service line leaders and HR to ensure learning initiatives are aligned with broader talent and business goals.

Learning and Development Leader

• Lead and manage the Operations learning delivery function, ensuring consistent, high-quality delivery of onboarding ~200 new hires annually, and continuous learning programs for our existing front line teams
• Develop and coach a team of 3-5 facilitators, providing performance management, mentorship, and professional development
• Own and manage the Operations training calendar and team capacity
• Partner with Operations leaders to identify knowledge gaps, emerging skill needs, and opportunities for targeted learning interventions
• Translate operational feedback and performance trends into actionable training improvements and new learning initiatives
• Monitor trainee performance trends and operational metrics to evaluate training effectiveness and continuously improve programs
• Facilitate training sessions ~30% of time to support trainer capacity or high-priority initiatives

Operations Training Manager, Delivery

• Partner with SMEs and functional leads to translate complex processes into clear, audience-appropriate content
• Design and develop learning experiences — e-learning modules, facilitator guides, job aids, and microlearning — applying instructional design principles to ensure content is engaging and outcome-aligned
• Assist in maintaining Learning Management System (LMS) organizing and uploading content, as well as tracking and reporting on usage metrics
• Coordinate scheduling and logistics for live and virtual training sessions, including facilitator prep and post-session follow-up
• Leverage AI tools to increase efficiency across writing, research, and content development workflows
• Support new tool and process rollouts with adoption-focused training materials
• Maintain content libraries, document templates, and version control
• Manage training calendars (i.e. - Focus Fridays) with communicate guidelines and calendar holds
• Draft, edit, and distribute internal communications — owning clarity, tone, and consistency across all channels
• Manage distribution lists and the internal communications calendar
• Own end-to-end production of the quarterly All Hands deck, coordinating stakeholder content and ensuring materials are polished and on time
• Develop and manage GO’s content calendar, creating case studies, blog posts, whitepapers, social content, and award submissions into compelling, brand-aligned pieces
• Manage end-to-end logistics for conferences and external events: travel, registration, materials shipping, and booth needs
• Plan and execute internal events — team summits, offsites, happy hours — including venue, catering, AV, and attendee communications
• Build and maintain processes for tracking internal tool usage and sentiment metrics, delivering reporting on these metrics to key stakeholders and leadership
• Aggregate team feedback and survey data into actionable insights that key stakeholders and leaders can evaluate to strengthen adoption.
• Track project timelines and proactively flag risks
• Act as point of contact for additional inbound Performance Enablement requests outside of daily L&D functions, coordinating with the Dir of Communications & Trainings about priorities and next steps.

Communications and L&D Coordinator

• Develop and maintain comprehensive training modules incorporating federal agency-based content for federal programs
• Conduct monthly SMS Information Briefs (SIBs) via Microsoft Teams to keep facility managers and federal staff updated on developments
• Create and update self-directed training content, ensuring alignment with current agencies' manuals
• Maintain communication with stakeholders through distribution lists and coordinate regular training sessions
• Monitor and incorporate system updates, policy changes, and helpdesk FAQs into training materials
• Prepare and deliver monthly briefings that are concise, relevant, and valuable to the target audience
• Maintain and update training documentation to reflect current versions and federal agency requirements
• Track participation, gather feedback, and analyze training effectiveness to improve program delivery
• Coordinate with teams to ensure training content accuracy and relevance

Enterprise Training Manager

• Designing and delivering scalable training programs that build the capability of installation supervisors and frontline operational leaders.
• Responsible for the sustainability of learning knowledge and practical application.
• Partnering closely with Learning & Development, safety, quality, and business leaders to ensure training is effective, consistently executed, and aligned with KONE installation standards, safety, and productivity objectives.
• Acts as a subject matter expert to support continuous improvement in operational leadership development across the area.

Installation Supervisor – Training Specialist

• Support the development and implementation of learning and development programs aligned with business needs.
• Deliver and coordinate training programs, including onboarding, technical skills, and continuous improvement initiatives.
• Collaborate with cross-functional teams to identify learning needs and assist in developing targeted training solutions.
• Support and guide Ambassadors across our four Innovation Centers, providing coaching and day-to-day direction.
• Assist in evaluating training effectiveness through feedback, assessments, and basic reporting.
• Help create and update training materials, including e-learning modules, instructor-led content, and job aids.
• Ensure training activities follow organizational standards and established best practices.
• Support training compliance efforts and assist with audit readiness across our four Innovation Centers.
• Maintain accurate and up-to-date training records for employees.
• Track completion of required certifications and compliance training.
• Assist in preparing reports on training completion, compliance status, and potential gaps.
• Partner with internal teams to help meet regulatory and operational requirements.
• Other duties/responsibilities as necessary.

Learning and Development jobs in Nevada

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