Insurance

• Conduct thorough reviews of title commitments, search packages, underlying legal documents, easements, encumbrances, and tax searches to identify and resolve title clearance matters
• Draft, review, and issue complex proforma title policies, required endorsements, and final commercial title policies (ALTA) in strict accordance with underwriting guidelines
• Calculate, issue, and manage title bills, title fees, endorsements, and recording charges for multi-state commercial transactions
• Manage multi-state commercial pipelines from order intake to post-closing, ensuring strict adherence to critical closing dates
• Review ALTA/NSPS surveys, entity authorization documents, municipal lien reports, and UCC searches, flagging potential issues for commercial underwriting counsel
• Work directly with sellers, buyers, lenders, and underwriters to obtain required mark-ups, affidavits, indemnities, and payoff statements to clear title exceptions
• Serve as the primary operational point of contact for attorneys, commercial brokers, lenders, and internal underwriting teams across multiple geographic regions

National Commercial Coordinator

• Responsible for the monitoring and management of the insurance exception report
• Assist with internal vendor insurance audits, compliance, and document management
• Confirm reporting and data integrity
• Work directly with the Insurance Operations Manager, Asset Managers, Escrow Managers, and Closers to provide and maintain insurance coverage integrity for the BWE loan portfolio
• Satisfy Exception (material and non-material) and Expiration Lists
• Manage data integrity provided internally as well as from Agents and Borrowers including mortgagee clauses, Lender requirements, insurable values
• Assist with Lender and Internal Compliance Audits which may include Fannie, Freddie, Fitch or quarterly audits or insurance audits
• Manage own portfolio
• Provide insurance guidance and support acting as an insurance subject matter expert to servicing, production, and senior management as needed
• Partner effectively with the Asset Managers, Closers, and Escrow Managers to help maintain the integrity of the insurance coverage for the portfolio.

Insurance Analyst

• Serve as a primary point of contact for clients, managing inbound and outbound communications
• Efficiently resolve inquiries to ensure a seamless and positive customer experience
• Connect with customers via phone/email/chat/social media to address their questions and/or concerns
• Calmly attempt to resolve and de-escalate any issues
• Track all call related information for auditing and reporting purposes

Seasonal Licensed Insurance Representative

• Designs, develops, delivers, and improves learning programs that build technical insurance expertise, business process knowledge, and management capability across Encova.
• Conducts learning needs assessments, gathers stakeholder input, and defines measurable learning objectives for foundational, role-specific, business-area, and management training needs.
• Designs consistent learning pathways and resources for underwriting, claims, customer service, trainee classes, new hires, associates, and all levels of management.
• Translates complex insurance concepts, business processes, systems, and operational tools into learner-centered content.
• Creates and facilitates instructor-led, virtual, self-directed, eLearning, job aid, participant, and foundational training resources.
• Develops technical, onboarding, trainee, new-hire, associate, and management training that supports job application and performance.
• Applies adult learning principles, learner analysis, instructional design best practices, and learner evaluation strategies.
• Partners with business leaders, subject matter experts, and stakeholders to ensure accuracy, relevance, approvals, and business alignment.
• Pilots new programs, gathers feedback, refines content, and obtains appropriate approvals before broader release.
• Manages timelines, deliverables, resource organization, version control, and shifting priorities as business needs change.
• Evaluates and uses eLearning software, collaboration tools, LMS functionality, instructional software, business applications, and distance education tools.
• Monitors training effectiveness, learner readiness, feedback, system changes, process updates, and regulatory changes to improve learning solutions.

Senior Curriculum Specialist – P&C Insurance

• Examine title orders within company guidelines to determine the conditions of the title and insurability by considering the effect of documents such as deeds, deeds of trust, mortgages, mechanics liens, tax liens, judgments, assessments, probates, and other matters of record
• Research respective title plant software, analyze & evaluate pertinent record documents for determination of ownership, legal description, & any conjunction to title
• Explain the chain of title, exceptions, and requirements to customers and managers
• Recognize title defects and formulate a curative solution
• Assess risks and liabilities that may jeopardize the company, and bring these matters to the attention of the local title manager, state title manager, or underwriter, as appropriate.
• Maintain proper production levels and delivery standards on a daily basis
• Work closely with the customer and management to meet time requirements for options, and assist with answering questions
• Prepare an accurate and comprehensive title commitment in accordance with company examining and policy procedures
• Perform other duties assigned by the manager
• Participates in special projects and miscellaneous duties as assigned by management

Title Examiner

• Connecting with clients over phone and Zoom to help families find the right life insurance coverage
• Working warm inbound leads plus outbound opportunities to build your income faster
• Managing your own schedule while hitting consistent daily production goals
• Attending virtual training sessions to sharpen your skills and advance your career

Insurance Agent

• Meet with client members to assess their insurance needs and recommend appropriate coverage.
• Provide exceptional customer service, addressing client inquiries and resolving issues promptly.
• Build and maintain a network of client members through referrals, networking events, and community engagement.
• Participate in ongoing training and professional development to stay current with industry changes and enhance sales skills.
• Meet or exceed business development goals.

Insurance Agent, Trained

• Reduce outstanding accounts receivable by managing claims inventory
• Speak to patients and insurance companies in a professional manner regarding their outstanding balances
• Gather information from patients, clients/family members, client clinical areas, government agencies, employers, third party payors and/or medical payment programs, etc. both in-person and by telephone to register patients, gather or update information, obtain referrals and pre-authorizations, complete appropriate forms, conduct evaluations, determine benefits and eligibility (insurance, public programs, etc.), determine financial responsibility and/or to identify sources of payment for services
• Request, input, verify, and modify patient’s demographic, primary care provider, and payor information
• Provide excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc.
• Answer questions by phone and provide quotes for services; identify financial resources, etc. in accordance with the client policies and procedures
• Utilize various databases and specialized computer software for revenue cycle activities including eligibility verifications, pre-authorizations, medical necessity, review/updating of patient accounts, etc.
• Explain charges, answer questions, and communicate a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients, staff, payors, and agencies
• Work with Claims and Collections in order to assist patients and their families with billing and payment activities

Insurance Specialist – Prior Authorization

• Meets established sales goals on an annual basis.
• Utilizes Trucordia Crop Insurance sales and marketing tools to execute results-oriented activities.
• Collaborates across the Platform to grow and service the book.
• Maintains a notable book of business that aligns with our Platform's growth strategy.
• Follows Trucordia sales methodologies and best practices, including proper use of Trucordia tools and sales management platform.

Crop Insurance Agent

• Own and evolve Encova’s agency automation roadmap, aligning capabilities with distribution strategy, ease-of-doing-business expectations, and market competitiveness
• Translate industry trends (IVANS, AMS platforms, raters, connectivity models) and agency feedback into clear priorities and investment recommendations
• Serve as a subject matter expert on agency technology ecosystems; influence enterprise decisions related to automation capabilities, vendor partnerships, and integration priorities
• Lead end-to-end implementation and optimization of agency automation capabilities, partnering directly with agencies, AMS providers, and connectivity vendors
• Execute and oversee key capabilities, including: download setup, validation, and stabilization, comparative rater and bridging integrations, Agency management system connectivity
• Support book roll readiness, conversions, and expansion initiatives, ensuring automation capabilities and workflows enable scalable growth
• Design and continuously improve a scalable onboarding and enablement strategy that drives adoption of automation capabilities
• Develop and maintain high-impact agency-facing and internal resources (best practices, training, job aids, communication materials)
• Partner with agent-facing teams to embed automation into agency engagement and growth strategies
• Identify and reduce friction points across onboarding, integration, and ongoing agency workflows
• Establish and monitor automation KPIs and success metrics, linking adoption to business outcomes (submission flow, efficiency, agency engagement)
• Analyze automation utilization, agency performance, and workflow gaps to drive data-informed improvements and prioritization
• Conduct ongoing needs assessments to identify capability gaps, adoption barriers, and opportunities for optimization
• Build and manage relationships with key technology and connectivity partners, ensuring performance, accountability, and innovation
• Represent Encova in industry forums, user groups, and vendor engagements to stay ahead of trends and influence future capabilities
• Lead troubleshooting and root cause analysis for agency interface issues, ensuring timely resolution and long-term fixes
• Identify and prioritize enhancement opportunities that improve agency workflows and system performance

Agency Automation Specialist – P&C Insurance

• Participate in the establishment of the portfolio management, collateral management and policy infrastructure for the Captive Insurance Banking division.
• Participate in the oversight, underwriting, monitoring and compliance management for the Captive Insurance Banking division of Global Advisory, including captive and reinsurance companies.
• Underwrite and present credit limits to approval authorities.
• Own primary responsibility for monitoring commercial portfolio risks.
• This role will encompass both credit underwriting and portfolio management.
• Responsible for underwriting quality, portfolio administration, and ongoing credit monitoring of assigned portfolio.
• Actively monitors conditions in assigned markets and provides updates when appropriate to Division Management and approval/oversight authorities.
• Participation in strategic and innovative development in process workflows this new initiative and products.
• Maintain frequent contact with Trade Operations, AML/BSA, Credit and other key partners to stay current on internal requirements and trends.
• Will work directly with the Team Leaders, Relationship Managers, Regional Credit Officer, Credit Review, and Segment Risk across the commercial bank.
• Must be able to work on a multi-locale team.

Portfolio Management Team Lead – Captive Insurance Banking

• Lead the development of product and innovation strategies across the individual market and new solution spaces
• Translate enterprise and market priorities into relevant product strategies, value propositions, and expansion roadmaps
• Identify and scale new growth opportunities, including lifestyle-oriented products, population-specific solutions, and adjacent offerings
• Define market-specific right-to-win strategies, competitive positioning, and investment priorities
• Lead development of business cases, including return on investment, growth, and margin impact in partnership with actuarial and finance
• Promote optimization of product performance using member insights, behavioral data, and market intelligence
• Ensure new solutions integrate with existing product portfolio, benefit design standards, and member value propositions
• Improve modular product design to improve scalability, consistency, and speed to market across markets
• Manage product lifecycle performance, including launch readiness, post-launch optimization, and long-term sustainability
• Partner with product execution, compliance, and regulatory teams to ensure readiness and adherence to all requirements
• Build design and execution of the member incentives platform (rewards, engagement programs, and vendor partnerships)
• Define and innovate the program structure, eligibility, and value proposition in consideration of member engagement and retention goals
• Partner with other teams and external vendors to provide scalable, compliant incentive solutions
• Support ongoing refinement post-launch of incentive platform and partnership models, based on data-driven insights to promote membership engagement
• Be the senior connector across actuarial, network, market leadership, compliance, regulatory, finance, and growth teams
• Promote agreement, ensuring decision-making and execution
• Manage dependencies, timelines, and trade-offs alongside peers to ensure execution and delivery of results
• Influence strategic decisions across a matrixed organization without direct authority
• Lead complex programs spanning multiple markets, partners, and products
• Analyze results and provide recommendations to improve product performance or scaling of geographies, based on data-driven insights
• Provide leadership oversight for direct report(s), including coaching, conducting frequent meetings, direction.
• Compliance with all applicable laws and regulations
• Other duties as assigned

Associate Director, Insurance Product Innovation, Emerging Solutions

• Lead the execution of ACA individual and small group health plan products
• Manage end-to-end product portfolio performance, spanning benefit design, filings, and go-to-market readiness
• Oversee the development of positioning, go-to-market plans, and sales enablement tools
• Establish disciplined operating rhythms across product development and filing cycles
• Build scalable processes and workflows to support multi-state execution
• Partner with actuarial, network, market leadership, and compliance to achieve growth in a regulated environment

Senior Director, Insurance Product Development, Execution

• Lead the strategy for next-generation lifestyle-focused health solutions.
• Be a hands-on strategic product leader and people leader.
• Accountable for building a high-performing team while directly leading product strategy and delivery.
• Translate enterprise priorities into scalable, market-ready health solutions that increase growth, retention, and long-term portfolio difference.
• Report into the Vice President, Insurance Product Innovation and Development.
• Collaborate with cross-functional leadership teams to develop culturally aligned and linguistically tailored health solutions.

Senior Director, Insurance Product Innovation, Emerging Solutions

• Perform inbound and outbound phone sales using multiple insurance carriers
• Sell personal insurance products to individuals
• Develop and maintain business relationships with internal and external referral sources
• Meet goals for volume of quality new business quoted and written
• Maintain up to date knowledge of products, services, technology and regulations
• Perform other duties as assigned.

Insurance Sales Specialist

• Follow our proven service process to offer our existing bilingual customers the best individualized customer service and policy options from the insurance carriers IIG represents
• Keep accurate information for all customers within the CRM database, adhering to company quality and compliance standards
• Building relationships with clients and actively capitalizing on Referral Lead cultivation
• Customer support over the phone, email or text
• Email management and follow-up with calls/ emails for the missing information and documentation.
• Use insurance carrier’s platform & technology timely and accurately

Insurance Service Agent, Albanian Speaker

• Manage insurance product execution calendar from design translation through filing, implementation, and ongoing optimization; operate as the hub of the department PMO activities
• Ensure agreement between product intent, regulatory requirements, and operational outputs in partnership with the Strategic Programs Organization
• Partner with insurance product leadership to translate strategy into relevant execution plans
• Promote performance tracking and process improvement
• Implement insurance product-specific ACA filing components across Oscar's markets
• Oversee development of important artifacts (e.g., PBT, SOB, SBC, and benefit documentation) through internal systems
• Coordinate inputs to ensure filing readiness and timeline adherence
• Manage responses to regulatory objections and escalations
• Manage QA frameworks, validation processes, and quality standards for product execution and filing outputs
• Establish execution rhythms, milestones, and governance across the lifecycle
• Promote process standardization and continuous improvement
• Resolve risks, dependencies, and data inconsistencies
• Implement reporting to track progress, risks, and performance
• Oversee production readiness and release schedules for filing outputs
• Enforce controls (e.g., freeze windows, change governance) during critical periods
• Manage version control standards to ensure outputs are accurate and traceable
• Be an escalation point for vendors supporting product execution and QA, managing performance and delivery
• Be the central execution hub across Insurance product and other leaders
• Improve agreement on priorities and timelines; lead implementation forums and issue resolution
• Lead team members responsible for product execution and QA
• Set priorities, performance expectations, and staffing / developmental plans
• Build team capabilities in product execution, regulatory understanding, and operational excellence
• Lead end to end regulatory QHP filing execution and ensure accurate, compliant, and submissions
• Establish execution rhythms, track milestones, surface risks, and lead issue resolution
• Support leadership decision-making with clear updates and recommendations
• Mentor and lead associate level execution staff
• Compliance with all applicable laws and regulations
• Other duties as assigned

Director, Insurance Product Filing – Lifecycle Management

• Promote development of new insurance product concepts and health solutions (e.g., lifestyle-based, multicultural, condition-specific health plans)
• Translate strategy into early-stage designs, value propositions, and use cases
• Identify opportunities based on member needs, health disparities, and market trends to differentiate and win
• Contribute to development of culturally-aligned and population-specific offerings
• Support design of condition-focused solutions (e.g., chronic condition or disease-specific concepts)
• Help shape offerings that improve engagement, outcomes, and provider/member experience
• Analyze market, competitive, and member analysis to inform innovation priorities
• Support opportunity sizing and business case inputs for new concepts
• Partner with product design, clinical, network, actuarial, corporate strategy, and growth teams
• Coordinate inputs and timelines to move concepts from brainstorming to pilot and launch
• Support execution of pilots and early-stage programs
• Track performance, gather insights, and summarize insights
• Recommend whether to refine, pivot, or discontinue product concepts
• Lead different teams to develop requirements and support implementation.
• Compliance with all applicable laws and regulations
• Other duties as assigned

Manager, Insurance Product Innovation – Emerging Solutions

• This is a remote position.
• Make Good Things Happen for Other People
• Follow our proven service process to offer our existing bilingual customers the best individualized customer service and policy options from the insurance carriers IIG represents
• Keep accurate information for all customers within the CRM database, adhering to company quality and compliance standards
• Building relationships with clients and actively capitalizing on Referral Lead cultivation
• Customer support over the phone, email or text
• Email management and follow-up with calls/ emails for the missing information and documentation
• Use insurance carrier’s platform & technology timely and accurately

Insurance Service Agent, Romanian Speaker

• Follow up on claim status via insurance portals or calls to payers to determine adjudication and details.
• Call payers and patients as needed to resolve claim rejections, challenge processing decisions, and verify insurance coverage.
• Verify patient insurance eligibility and coordination of benefits.
• Review and analyze payer correspondence.
• Investigate electronic claim rejections.
• Submit claims for processing corrections, to secondary insurances, or to updated addresses.
• Research requests for insurance payment retractions.
• Monitor and notify management of payer trends and/or claim processing issues.
• Meet or exceed productivity and quality KPI goals.
• Perform other duties as assigned.

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