Insurance Service Agent, Albanian Speaker

International Insurance Group, Inc.

Insurance Service Agent providing individual insurance solutions for bilingual clients. Focused on customer service, CRM management, and policy options for existing customers.

Posted 6/5/2026full-timeRemote • Ohio • 🇺🇸 United StatesJunior💰 $37,500 - $45,000 per yearWebsite

About the role

Key responsibilities & impact

Follow our proven service process to offer our existing bilingual customers the best individualized customer service and policy options from the insurance carriers IIG represents
Keep accurate information for all customers within the CRM database, adhering to company quality and compliance standards
Building relationships with clients and actively capitalizing on Referral Lead cultivation
Customer support over the phone, email or text
Email management and follow-up with calls/ emails for the missing information and documentation.
Use insurance carrier’s platform & technology timely and accurately

Requirements

What you’ll need

Must speak and write the Albanian language fluently
Comprehension of the English language is a must (written/verbal)
Must pass background check
Must pass the Property & Casualty insurance state licensing test and obtain license; must be US based and eligible to work in the US
Customer Service Aptitude & Skills (listening, communicating, empathy and problem solving)
PC Skills including MS Office are required; having a technology-oriented attitude is a must
Higher education is a plus
Proactive team member, effective collaborator and proactive mindset is a must
Ability to effectively organize tasks, manage time, being results-driven and capable of working to tight deadlines

Benefits

Comp & perks

You can Work from Home or from office in North Royalton, OH
We offer a competitive pay scale. Base + bonuses
401K Match
You will have career growth opportunities with International Insurance Group
You will become a licensed professional working in the insurance field, in one of the largest industries in the United States
Paid extensive Training & Mentorship Program
Medical, Dental, Vision Insurance (shared cost)
Paid Vacation Time, Federal Holidays and paid Bereavement time
You will be a part of a well-established, 100 employee agency which ranks* in the top 1% of agencies for great customer experience
You will have a voice . We consistently invite our staff to provide feedback about their work experience.
You will have the access to represent over 25 top insurance carriers in the industry, throughout 23 states, specializing in personal lines, life, commercial and trucking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Property & Casualty insurance licenseCRM database managementEmail managementCustomer service skills

Soft Skills

listeningcommunicatingempathyproblem solvingproactive mindseteffective collaborationtime managementresults-driven