Inside Sales

• Connect with established clients to re-engage and drive consignment activity
• Follow up on leads generated by marketing team
• Leverage strong client relationships to gain referrals for new business
• Outreach daily to existing clients
• Provide an outstanding client experience
• Review contract with clients
• Set pricing expectations through deep knowledge of luxury, while utilizing internal tools and resources

Inside Sales Account Manager – Luxury Account Specialist

• Execute against white space and Ideal Customer Profile (ICP) outputs provided through the global cross ‑ sell program.
• Engage existing clients via structured account reviews, product roadmap discussions, and targeted outreach focused on priority services and solutions.
• Work closely with Relationship Managers to secure meetings and deliver commercially focused client conversations.
• Identify and engage undermanaged or lightly covered accounts with strong expansion potential.
• Conduct outreach to introduce additional Waystone services, build relationships within client organizations, and identify new stakeholders.
• Support the preparation and delivery of annual account reviews and strategic client check ‑ ins.
• Provide insights into existing service usage and identify opportunities for additional services aligned with client needs and priorities.
• Create, qualify, and manage opportunities within the CRM in line with Waystone process and governance standards.
• Progress opportunities through qualification and engagement stages, coordinating closely with Business Development and Relationship Managers.
• Deliver against agreed activity and performance targets, including client outreach, meetings booked, reviews delivered, and opportunities created.
• Maintain strong pipeline discipline, accurate CRM records, and timely reporting.
• Work collaboratively with Relationship Management, Business Development, Product, and Marketing teams to ensure consistent messaging, coordinated client engagement, and effective follow ‑ up actions.

Inside Sales – Client Engagement, Expansion

• High-Volume Outreach: Conduct daily outreach to targeted businesses through outbound calls, email touches, and follow-up strategies to consistently generate new opportunities.
• Engage Decision-Makers: Introduce Jani-King's services to business leaders, ask thoughtful discovery questions, and identify opportunities where our solutions can provide value.
• Lead Qualification: Evaluate inbound inquiries, marketing leads, and outbound prospects to determine readiness for a sales conversation.
• Sales Team Collaboration: Work closely with outside sales representatives and regional leadership to align outreach strategies and maximize conversion success.
• Appointment Setting: Schedule qualified, high-value meetings for the outside sales team and ensure all key prospect details are documented accurately in the CRM.
• Relationship Building: Build rapport with potential customers through professional, consistent communication that creates trust and interest in Jani-King's services.
• Performance & Activity Tracking: Maintain accurate records of outreach activity, conversations, and next steps while tracking performance against daily and weekly goals.

Inside Sales – Multiple Locations

• manage and grow a portfolio of emerging business accounts through consultative selling, strategic planning, and proactive relationship management to maximize revenue, retention, and customer lifetime value
• build, develop, and lead a high-performing inside sales team through effective coaching, performance management, and talent development initiatives that drive consistent achievement of sales targets
• establish foundational sales processes, performance standards, and operational disciplines for this new function, creating a scalable model that can be replicated across the organization
• design and execute data-informed sales strategies to penetrate new markets, deepen existing customer relationships, and systematically identify and convert qualified business opportunities within this high-potential segment
• establish and optimize scalable sales processes including proactive retention strategies, structured business reviews, competitive bidding frameworks, and funnel management disciplines
• champion adoption and utilization of our centralized CRM platform (Salesforce preferred) to ensure data integrity, visibility into sales activities, and accurate forecasting
• partner with Sales Operations & Excellence to leverage insights from potential modeling, territory optimization, and performance metrics to inform strategic decisions and resource allocation

Senior Manager, Market Sales/Inside Sales

• Process priority inside‑sales transactions for customers generating under $50,000 in annual sales, ensuring speed, accuracy, and customer satisfaction
• Qualify inbound leads and convert them into viable sales opportunities
• Route qualified opportunities to the appropriate sales executives for continued development and closure
• Partner with the Distribution Manager and channel partners to coordinate trials for new customer leads and prospects
• Maintain accurate and up‑to‑date customer interaction records, sales activities, and transactions in CRM systems
• Work cross‑functionally with logistics, finance, and customer service to ensure timely deliveries and resolution of customer issues
• Prepare and distribute sales performance metrics, forecasts, and reporting dashboards
• Respond to customer inquiries via phone, email, and chat in a professional and timely manner
• Support lead generation and qualification efforts through research and outbound outreach
• Maintain product catalogs, pricing sheets, and promotional materials
• Monitor inventory levels and collaborate with supply chain teams to meet customer demand
• Provide administrative support for sales meetings, presentations, and internal or external events

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Inside Sales Account Manager – Luxury Account Specialist

Inside Sales – Client Engagement, Expansion

Inside Sales – Multiple Locations

Senior Manager, Market Sales/Inside Sales

Inside Sales