Implementation Specialist

• Work with customer/end-users to gather and translate the business needs into detailed software requirements (Functional/Non-Functional, Integration and technical specifications).
• Perform system analysis on software programs, applications, and web services/APIs, utilizing development tools, including potential source code and system configurations investigation, during analysis.
• Lead and guide testing and troubleshooting of system features during implementation, including documenting defects, errors and solutions by performing RCA (Root Cause Analysis).
• Become fluent in engineering process and maintain relationships with key technical subject matter experts.
• Engage technology, product and operational experts as applicable to advise / create solution options that mitigate risks and ensure a successful solution roll-out.
• Learn Platform Architecture, product, and integration capabilities and remain current on them.
• Efficiently integrate new systems, features, modules, and applications with business operations and services.
• Assess customer technology and operational constraints to identify gaps and risks.
• Document process workflow, build and configure the system based on design and ensure configuration meets requirements and works as expected.
• Create and maintain deliverables within the assigned area.
• Collaborate as part of the full client lifecycle to include: RFP, demo, project kick-off, implementation, go live and optimization.
• Maintain industry expertise.
• Maintain compliance with lnovalon's policies, procedures and mission statement.
• Adhere to all confidentiality and HIPAA requirements as outlined within lnovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position.
• Fulfill those responsibilities and/or duties that may be reasonably provided by lnovalon for the purpose of achieving operational and financial success of the Company.
• Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function.

Implementation Engineer

• Gather, analyze, and document business requirements for insurance product implementations, enhancements, and system changes.
• Partner with Product Managers, Actuaries, Compliance, and Engineering to translate product specifications, underwriting rules, and regulatory requirements into clear business and system requirements.
• Configure and support the implementation of insurance products, including coverages, rating structures, forms, and underwriting rules within internal systems.
• Review product configuration, rating algorithms, and rate tables to help ensure accuracy, completeness, and alignment with approved filings.
• Research and analyze policy forms, endorsements, and regulatory filings to support compliant product implementation.
• Develop, execute, and document test cases and test scenarios for system, integration, and user acceptance testing.
• Validate rating calculations, coverage rules, policy forms, and system functionality; identify defects, document findings, and partner with technical teams through resolution and retesting.
• Maintain accurate implementation documentation and support knowledge sharing for new product launches and system enhancements.
• Collaborate effectively with cross-functional partners to support timely and accurate delivery of product initiatives.
• Continuously build knowledge of Branch products, insurance concepts, system functionality, and regulatory requirements to increase individual effectiveness and contribution over time.

Senior Implementation Specialist

• Gather and analyze business requirements for EDI integration projects
• Design and implement EDI data mappings
• Troubleshoot and resolve EDI transmission errors
• Coordinate with internal teams and external partners
• Provide ongoing support for EDI integrations
• Monitor and optimize EDI processes

Implementation Manager

• Configure system as needed and work within the team to meet client deliverables; including, but not limited to: Configuring system as needed based on client provided requirements
• Testing new and existing system functionality to ensure accuracy of client system configuration with integration, regression and acceptance test plans
• Develop expertise building the technology solutions
• Maintain thorough understanding of all internal systems to respond to general and specialized client requests
• Verify technical reference information, including user guides, training manuals, and system requirements
• Provide resolution of client issues by responding to questions and concerns about the use of HUB International products; ability to leverage research to find resolution
• Train clients on the use of system and provide demonstrations as needed
• Update sites as requirements change each plan year or as needed throughout the plan year (this includes benefit class matrix, requirements document, rates, permissions, field options, site text)
• Provide open communication to HUB International customers in a pleasant, professional manner with a can-do attitude
• Stay up to date on industry trends and best practices and perform additional responsibilities as assigned.

Employee Benefits Implementation Specialist

• Lead the end-to-end onboarding process for new clients, including initial setup, configuration, and training
• Develop and manage project plans, timelines, and deliverables for successful implementation of software solutions
• Conduct training sessions and webinars to educate clients on using the platform effectively
• Provide ongoing support and troubleshooting during the implementation phase
• Collaborate with the Customer Success team to ensure a seamless handoff post-implementation
• Gather client feedback and work with the Product team to enhance the platform
• Create and maintain comprehensive onboarding and training materials

• Lead NetSuite ERP implementations in several industries (with an emphasis on Manufacturing and Distribution) from discovery through post-go-live support.
• Manage project scope, timelines, budgets, and deliverables while ensuring successful client outcomes.
• Gather and document business requirements related business processes.
• Facilitate requirements workshops, solution design discussions, and user acceptance testing sessions.
• Configure NetSuite modules including General Ledger, Accounts Payable, Accounts Receivable, Revenue Recognition, and multi-entity financial consolidations.
• Implement operational modules including Procurement, Order Management, Inventory, Demand Planning, and Manufacturing; with working knowledge of project-based or subscription billing for services clients.
• Support manufacturing processes including bill of materials, work orders, production planning, and shop floor operations.
• Configure workflows and reporting using SuiteFlow, SuiteAnalytics, and other NetSuite platform capabilities.
• Collaborate with technical teams implementing integrations with WMS, ecommerce, logistics, and supply chain systems.
• Identify opportunities to improve operational efficiency through process optimization and automation.
• Mentor consultants and analysts while supporting knowledge sharing across implementation teams.
• Ensure successful client transition to post-implementation support or managed services teams.
• Support pre-sales activities including solution design, scoping discussions, and proposal development.
• Contribute to internal practice development including methodologies, accelerators, and delivery best practices.
• Build strong client relationships while ensuring successful delivery of consulting engagements.

NetSuite Implementation Manager

• Implement and deliver ALEX to customers
• Troubleshoot customer issues and resolve them delightfully
• Collaborate with internal teams to find helpful solutions
• Analyze customer benefit packages and customer-specific software builds to determine fit with Jellyvision’s proprietary software
• Document and communicate any customer-product fit issues you identify both internally and externally and propose ways to resolve them
• Build excellent rapport with customers
• Communicate project schedules and progress to customers so that they always know where we are in completing each release
• Think at least two steps ahead to try to make everyone’s lives smoother and happier
• Document process and product issues and ideas for improvement so that we are continually getting better at what we do and how we do it

• Project manage the onboarding and implementation of Catholic customers, manage a pipeline, and meet or exceed KPI’s.
• Become an expert in the Pushpay product suite and set appropriate expectations with the customer.
• Deliver results, provide high quality customer interactions, drive product adoption, and effectively manage multiple/simultaneous implementations.
• Coordinate with Product, Service Delivery, and Customer Success teams to execute on implementation.
• Build and effectively execute account plans and strategies unique to each account.
• Regularly review assigned accounts to highlight key results, analyze metrics, demonstrate value, and emphasize the ROI, as well as, recommend process/procedure changes to better utilize Pushpay services.
• Help develop existing customer relationships with the company; in-line with the company service process and ensure maximum customer retention is achieved.
• Maintain knowledge of market conditions and competitive activities.
• Achieve monthly, quarterly, and annual goals and provide accurate, timely reports and forecasts as needed for management.
• Receive direction from the VP, Director of Implementation, and guidance from Customer Success Team Leads.

Implementation Specialist 2

• Assess clinical practices, state reporting, and patient treatment requirements; develop collaborative solutions and present recommendations
• Lead new customer implementations from kickoff through go-live, ensuring a smooth and efficient process
• Resolve client inquiries promptly, maintaining ownership through resolution
• Maintain project documentation and communicate updates via agendas, minutes, and project management tools
• Build and sustain positive, productive relationships with customers and internal teams
• Apply consultative techniques to identify configuration requirements and implement best practices
• Review and validate software configurations with customer implementation teams
• Ensure quality of configured features and prepare customers for effective end-user training
• Complete product training and demonstrate adaptability across multiple EHR platforms
• Creatively resolve and assess a wide range of issues, suggesting alternative approaches as needed
• Document and track all customer state and reporting requirements to ensure compliance
• Record all customer interactions in CRM according to established standards
• Participate in on-site visits as needed to gather data and understand workflows

Clinical Implementation Specialist – EHR Platform

• Deploy and implement enterprise infrastructure solutions across compute, storage, and networking environments
• Perform rack-and-stack installations, cabling, system integration, and hardware deployment activities
• Troubleshoot Layer 1 and Layer 2 networking issues, including connectivity, VLAN, DNS, and DHCP-related challenges
• Collaborate directly with customer IT teams to ensure successful project execution and knowledge transfer
• Document implementation activities, configuration changes, and deployment outcomes
• Work independently while managing deployment projects across customer environments
• Travel to customer sites as needed (approximately 60% travel)

Infrastructure Implementation Engineer

• Execute and oversee the technical implementation of retention marketing programs across client accounts
• Transform strategy into execution by building and maintaining email, SMS, segmentation, automation, and onsite conversion experiences
• Support account audits, onboarding projects, and technical account setup
• Lead migrations from platforms such as Attentive, Mailchimp, and others
• Perform technical QA across campaigns, flows, segments, forms, and integrations

• Develop launch strategy for proprietary technology across field and central operations. Own rollout timelines, stakeholder alignment, and training programs to ensure smooth deployments.
• Drive change management initiatives. Establish shared goals, document best practices, and translate field feedback into product insights in partnership with product managers. Design and lead training programs with clear learning objectives and measurement goals. Serve as an escalation point for operators, without becoming a critical path.
• Own and track KPIs related to platform adoption, engagement, and operational performance. Support efforts to ensure technology is generating measurable business results and reliable data to train our AI models. Diagnose root cause of impact blockers and drive interventions to course correct.
• Partner with operations to design and implement optimized workflows within the platform. Identify bottlenecks and recommend improvements to execution speed, quality, and consistency. Synthesize insights and observed needs into actionable input for the product team.
• Contribute to complex, cross-functional initiatives that span end-to-end operations. Build strong working relationships across teams and maintain effective collaboration with front line construction partners.

• Manage end-to-end client implementation
• Support business process improvement
• Serve as the primary client contact
• Compile compliance reports
• Act as a trainer and coach
• Resolve client issues
• Assist in product launches
• Contribute to team success
• Track and document client communications
• Communicate new product features
• Provide exceptional customer service
• Generate cross-sell opportunities

• Lead the implementation process for newly acquired clients, ensuring a smooth onboarding experience.
• Collaborate with the sales team to understand client requirements and provide technical insights during the post sales phase.
• Develop and manage project plans, timelines, and deliverables to meet client expectations.
• Create and deliver technical product demonstrations tailored to specific business needs.
• Coordinate with internal teams to address technical questions and provide necessary support throughout the implementation process.
• Conduct customer training sessions and develop support materials to facilitate the adoption of our solutions.
• Gather customer feedback post-implementation and relay it to the product development team for ongoing enhancements.
• Stay informed about industry trends and technological advancements in FinTech and AI to inform project strategies.
• Collaborate closely with Customer Success Managers to identify upsell opportunities, pinpoint training gaps, and create materials for client support.

• Build and maintain deep expertise in Finxact technology and architecture to develop, manage, and support solutions that use Finxact Core APIs and related technical features.
• Partner with clients to solve complex business problems, troubleshoot issues, provide guidance on integration models and workflows, and advise on integrating third-party vendors into the Finxact ecosystem.
• Communicate complex technical concepts clearly to clients, ecosystem partners, and internal teams to support product adoption and serve as a subject matter expert on APIs and integration points.
• Support end-to-end client implementations by participating in technical design, analyzing application, ecosystem, people, process, and technology requirements, and providing training, onboarding, product feedback, and client support.
• Develop and code core functionality and interfaces, participate in test execution and documentation, and assist with deployment activities for client implementations.

Senior Implementation Engineer

• Leading the implementation of Workday Human Capital Management (HCM) solutions to optimize client human resources processes
• Analyzing client requirements and designing tailored Workday HCM solutions to meet strategic objectives
• Providing training and support to clients for seamless integration and utilization of Workday applications
• Collaborating with clients to enhance talent management and workforce planning strategies
• Managing project budgets and timelines to deliver successful Workday implementations
• Guiding teams in business process improvement and change management initiatives
• Applying analytical thinking to identify opportunities for business analysis and process optimization
• Building and maintaining relationships with clients to address human resources challenges
• Utilizing skills in benefits administration and human resources metrics to support client needs
• Promoting inclusion and diversity within project teams to foster a collaborative work environment

Workday Implementation Consultant – Core HCM Lead, Senior Manager

• Serve as the overall project lead and main contact throughout the integration and implementation process of new contracts
• Lead communication with customers and internal partners, set expectations, communicate timelines
• Own projects through completion by following up with task owners, documenting progress
• Identify risks, implement resolutions, and clearly communicate customer expectations
• Coordinate and deliver training for both the sales team and customers
• Provide regular status updates to business partners
• Streamline and improve implementation processes to maintain competitiveness and accelerate revenue generation
• Work with Sales Management to provide continued enhancements to existing business

Implementation Specialist jobs in Florida

See all jobs on JobTailor

Implementation Engineer

Senior Implementation Specialist

Implementation Manager

Employee Benefits Implementation Specialist

Implementation Specialist

NetSuite Implementation Manager

Implementation Manager

Implementation Specialist 2

Clinical Implementation Specialist – EHR Platform

Infrastructure Implementation Engineer

Senior Implementation Specialist

Implementation Manager

Implementation Specialist

Implementation Engineer

Senior Implementation Engineer

Workday Implementation Consultant – Core HCM Lead, Senior Manager

Implementation Specialist