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Implementation Specialist
Open Dealer ExchangeImplementation Specialist managing client implementations for 700Credit. Analyzing needs, providing training, and ensuring client satisfaction in the automotive sector.
About the role
Key responsibilities & impact- Manage end-to-end client implementation
- Support business process improvement
- Serve as the primary client contact
- Compile compliance reports
- Act as a trainer and coach
- Resolve client issues
- Assist in product launches
- Contribute to team success
- Track and document client communications
- Communicate new product features
- Provide exceptional customer service
- Generate cross-sell opportunities
Requirements
What you’ll need- 2+ years of experience in a customer service or account management role
- Strong knowledge of the automotive industry
- Strong organizational skills with attention to detail
- Excellent phone etiquette and customer service abilities
- Bachelor's degree preferred, or equivalent professional experience
- Willingness to travel as needed
Benefits
Comp & perks- excellent compensation/benefit package
ATS Keywords
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Soft Skills
organizational skillsattention to detailexcellent phone etiquettecustomer service abilitiestrainingcoachingcommunicationproblem resolutionteam collaborationclient relationship management
Certifications
Bachelor's degree