Open Dealer Exchange

Learning and Development

• Manage the full lifecycle of new and existing client onboarding, from initial setup through successful go-live.
• Collaborate with management and internal teams to assess and deliver training for both internal staff and external clients.
• Provide strategic guidance during implementation to ensure optimal software adoption and long-term success.
• Act as the main point of communication throughout the implementation process and for assigned clients post-implementation.
• Address client concerns promptly and coordinate with internal teams to resolve issues effectively.
• Oversee follow-ups, track progress, and take action to meet deadlines and exceed client expectations.
• Adhere to established processes and ensure all implementation activities are well-documented and aligned with project plans.
• Actively engage with and support team members to promote a productive and positive work culture.
• Conduct hands-on training sessions as part of the implementation process to ensure user readiness and confidence.
• Track and document all interactions with clients to ensure transparency and continuity.
• Share updates and collaborate with setup, implementation, and support teams on project priorities, timelines, and emerging issues.

Customer Training Specialist I

Account Executive

• Connect with General Managers, Controllers, and other key decision-makers in auto dealerships
• Build rapport and close deals by making outbound calls daily
• Use persuasive communication skills to overcome objections
• Identify opportunities to expand services with existing clients
• Leverage Salesforce to track activities

Customer Training Specialist I

Inside Sales Representative