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Layer Surveys LTD

Implementation Specialist

Layer Surveys LTD

Implementation Specialist guiding new clients through the onboarding process for a SaaS platform. Leading project management and client training to ensure successful implementation and customer satisfaction.

Posted 6/30/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management, client onboarding, and training delivery, with a focus on enhancing user experience and collaboration with cross-functional teams. Proficient in gathering feedback to drive product improvements and ensure client satisfaction.

Highest-signal resume keywords
Project ManagementClient OnboardingTraining DeliveryProblem-SolvingCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Interpersonal SkillsTechnical AptitudeIndependent WorkTeam Collaboration
Industry Keywords
InsuranceCompliance

About the role

Key responsibilities & impact
  • Lead the end-to-end onboarding process for new clients, including initial setup, configuration, and training
  • Develop and manage project plans, timelines, and deliverables for successful implementation of software solutions
  • Conduct training sessions and webinars to educate clients on using the platform effectively
  • Provide ongoing support and troubleshooting during the implementation phase
  • Collaborate with the Customer Success team to ensure a seamless handoff post-implementation
  • Gather client feedback and work with the Product team to enhance the platform
  • Create and maintain comprehensive onboarding and training materials

Requirements

What you’ll need
  • Excellent project management skills
  • Strong problem-solving skills and technical aptitude
  • Exceptional communication and interpersonal skills
  • Ability to work independently and as part of a team in a fast-paced, dynamic environment
  • Familiarity with insurance or compliance industries is a plus

Benefits

Comp & perks
  • Health insurance
  • Flexible work arrangements
  • Professional development