IT Support

• Provide technical break/fix support of all desktops, laptops and printers on the Domtar Business network
• Utilize the internal IT Ticketing Tool to resolve incidents and change requests in a timely manner
• Promote IT Cyber Security best practices on a daily basis via your actions and your communication
• Ensure hardware assets are updated in the Asset Management System following the standard Domtar procedures
• Help support Tier 1 hardware break-fix services on PCs, Laptops, Network Printers, Servers, etc.
• Help support Tier 1 IMAC (installs, moves, adds, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, Laptops, Printers, Wireless Handhelds, etc.
• Help support Tier 1 support services installing and troubleshooting hardware, software, and networks; perform preventive maintenance activities

IT Technician – Intern

• Ordering new Windows and Apple endpoints (Laptops, Desktops, and mobile devices) in a timely manner and monitoring the budget spend.
• Maintaining existing Windows and Apple endpoints and managing their repair as needed.
• Configuring new users and their endpoints in appropriate systems and loading software applications based on user profile, role, and needs.
• Understanding and utilization of the Solar Winds Service Desk ticketing software to log, assign, and handle user trouble tickets.
• Communicate issue resolution with impacted user(s).
• Use standard methodologies to maintain and solve user issues via virtual meeting or in-person.
• Decommission obsolete or malfunctioning hardware endpoint devices and recycling as needed.
• Working with other technology team members or vendor experts to troubleshoot and solve issues.
• Maintains technical proficiency on all Bucks user endpoint computing platforms: phones, desktops, and laptops, Windows 11 Enterprise, MacOS, iOS, Android, Microsoft O365, and various enterprise software applications whether general or department specific.
• Administering user accounts through Active Directory, Microsoft Entra ID and proprietary enterprise softwares and platforms.
• Creates and updates FAQ (frequently asked questions) and SOP (standard operating procedure) documentation and posting to the Bucks internal website.
• Maintain accurate inventory of all user endpoints across the enterprise and all support activity therein.
• Actively participate in department and project meetings such as change control, project implementation, and department events.
• Stay updated with the latest technology trends and advancements to enhance support services.
• Be an escalation point for other IT support specialists, providing guidance and training.
• Manage complex technical issues and escalations to technical experts, ensuring timely resolution.
• Collaborate with LOB users and leaders to improve user experience and continuous improvement.
• Drives the use of automation and AI into the troubleshooting and self-service workflow.
• Co-manage hardware and software budget with CTO to drive attainment of KPIs.
• Other technical duties as assigned to support IPTV, gameday technology, basketballs operation etc.

IT User Support Specialist II

• Leading end-to-end project management for infrastructure, cloud, and database initiatives
• Facilitating Agile Scrum ceremonies
• Applying traditional project management techniques such as project charter development
• Managing and maintaining JIRA project boards, backlogs, epics, stories, and sprint configurations
• Collaborating with infrastructure, cloud, and database teams
• Identifying, tracking, and mitigating project risks, issues, and dependencies
• Coordinating resource planning and task assignments across technical teams
• Producing and distributing regular project status reports, dashboards, and executive summaries

IT Operations Project Manager

• Serve as a primary point of contact for day-to-day staff technology support and troubleshooting requests.
• Assist staff with troubleshooting computers, printers, phones, scanners, Microsoft Office applications, Teams, and other common office technology systems.
• Coordinate setup, deployment, maintenance, and replacement of computers, monitors, phones, and other office technology equipment.
• Assist with employee onboarding and offboarding processes including workstation setup, account coordination, equipment deployment, and technology orientation.
• Maintain and track organizational technology inventory and related records.
• Assist with user account administration, permissions, and access management within Yardi and other organizational systems.
• Assist with setup of new properties and entities within Yardi and related software systems.
• Support implementation, testing, and continuous improvement of Yardi workflows, processes, and operational enhancements.
• Work collaboratively with Accounting, Property Management, Compliance, Asset Management, and other departments to identify and improve operational workflows and system utilization.
• Coordinate with third-party IT vendors and consultants to escalate and resolve advanced technical issues as needed.
• Assist with technology procurement, vendor coordination, and operational technology projects.
• Maintain operational procedures, technology documentation, training materials, and internal user guides.
• Assist with scanning, electronic filing, and organization of operational and technology-related documentation.
• Support organizational process improvement initiatives and assist with implementation of operational efficiencies.

IT Operational Specialist

• Support the day-to-day technology, systems, and operational support functions of the organization.
• Provide front-line technical support and coordinate technology setup and maintenance.
• Assist with Yardi administration and property setup.
• Support operational technology improvements and work collaboratively with staff and third-party vendors.
• Serve as a primary point of contact for day-to-day staff technology support and troubleshooting requests.
• Assist staff with troubleshooting computers, printers, phones, scanners, Microsoft Office applications, Teams, and other common office technology systems.
• Coordinate setup, deployment, maintenance, and replacement of computers, monitors, phones, and other office technology equipment.
• Assist with employee onboarding and offboarding processes including workstation setup, account coordination, equipment deployment, and technology orientation.
• Maintain and track organizational technology inventory and related records.
• Assist with user account administration, permissions, and access management within Yardi and other organizational systems.
• Assist with setup of new properties and entities within Yardi and related software systems.
• Support implementation, testing, and continuous improvement of Yardi workflows, processes, and operational enhancements.
• Work collaboratively with Accounting, Property Management, Compliance, Asset Management, and other departments to identify and improve operational workflows and system utilization.
• Coordinate with third-party IT vendors and consultants to escalate and resolve advanced technical issues as needed.
• Assist with technology procurement, vendor coordination, and operational technology projects.
• Maintain operational procedures, technology documentation, training materials, and internal user guides.
• Assist with scanning, electronic filing, and organization of operational and technology-related documentation.
• Support organizational process improvement initiatives and implement operational efficiencies.
• Maintain confidentiality of sensitive organizational and employee information.
• Perform other duties as assigned.

• Serve as a primary point of contact for day-to-day staff technology support and troubleshooting requests
• Assist staff with troubleshooting computers, printers, phones, scanners, Microsoft Office applications, Teams, and other common office technology systems
• Coordinate setup, deployment, maintenance, and replacement of computers, monitors, phones, and other office technology equipment
• Assist with employee onboarding and offboarding processes including workstation setup, account coordination, equipment deployment, and technology orientation
• Maintain and track organizational technology inventory and related records
• Assist with user account administration, permissions, and access management within Yardi and other organizational systems
• Assist with setup of new properties and entities within Yardi and related software systems
• Support implementation, testing, and continuous improvement of Yardi workflows, processes, and operational enhancements
• Work collaboratively with Accounting, Property Management, Compliance, Asset Management, and other departments to identify and improve operational workflows and system utilization
• Coordinate with third-party IT vendors and consultants to escalate and resolve advanced technical issues as needed
• Assist with technology procurement, vendor coordination, and operational technology projects
• Maintain operational procedures, technology documentation, training materials, and internal user guides
• Assist with scanning, electronic filing, and organization of operational and technology-related documentation
• Support organizational process improvement initiatives and assist with implementation of operational efficiencies
• Maintain confidentiality of sensitive organizational and employee information
• Perform other duties as assigned

• Ensure proper computer operation so that end users can accomplish business tasks.
• Receive, prioritize, document, and actively resolve end-user help requests.
• Escalate incidents when considered appropriate and necessary to maintain SLA expectations.
• Use diagnostic and help request tracking tools.

IT Service Desk Technician 1

• Identifies, researches and resolves technical problems in a timely manner.
• Field incoming help requests from end users via both telephone and email in a courteous manner regarding software and/or hardware issues within servers, databases, and other mission critical systems.
• Communicate software/hardware problems and issues to management, development teams, end users, and unit leaders as needed.
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Prioritize and schedule problems. Escalate problems (when required) to the appropriately person.
• Record, track, and document the help desk request problem solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Test fixes to ensure problem has been adequately resolved.
• Perform post-resolution follow-ups to help requests.
• Evaluate documented resolutions and analyze trends for ways to prevent future problems.
• Develop help sheets and frequently asked questions lists for end users.
• Included in on-call rotation
• Other duties as assigned

Infrastructure Helpdesk

• Conduct audit engagements for Personal and Business Banking (P&BB) and Credit
• Assess management and internal control processes
• Approve nature, extent, and timing of audits
• Provide insights on issues to assist management
• Identify unacceptable/high risk circumstances that could affect profitability or reputation
• Provide independent assurance on internal control and risk management systems
• Develop annual audit plans
• Conduct advisory engagements and identify impacts of changing strategies on audit services
• Utilize data analytics to improve quality and efficiencies

Audit Manager – U.S. P&BB and Credit

• Lead dynamic project assignments from initial assessment through to completion, by leveraging and coordinating the expertise of diverse disciplines.
• Craft comprehensive project plans, schedules, and budgets; engage in negotiations with functional managers to secure the right resources and build a team dedicated to achieving project success.
• Prioritize tasks to ensure productivity, quality, and customer service goals are consistently met.
• Collaborate with business stakeholders to clarify requirements, ensuring alignment and understanding as needed.
• Monitor and track project progress, providing key stakeholders with regular updates to the team to keep them informed of milestones and achievements.
• Innovatively address and remove obstacles to enhance team productivity and ensure smooth project execution.

IT Project Manager

• Help define and shape the technology foundation for the organization’s next generation of artificial intelligence, machine learning, and enterprise data platforms.
• Establish the strategic architecture, standards, and technology roadmaps for generative AI, large language models (LLMs), advanced analytics, and data engineering solutions across the health system.
• Collaborate with engineering, security, infrastructure, compliance, and business teams to design scalable, secure, and HIPAA-compliant solutions.
• Lead architecture workshops, develop reference architectures and technical standards, evaluate emerging AI and data technologies, and guide engineering teams in the design and implementation of enterprise solutions.
• Review solution proposals, participate in architecture governance and security reviews, and work closely with stakeholders to translate business requirements into practical and innovative technology strategies.

Enterprise Architect

• Partner with leadership to shape and operationalize strategic priorities
• Translate strategy into actionable roadmaps, initiatives, and deliverables
• Monitor progress and ensure alignment with enterprise and regulatory expectations
• Lead end-to-end design and simplification of the audit lifecycle and related workflows (planning through reporting)
• Identify and eliminate inefficiencies, duplication, and unnecessary complexity
• Partner with methodology, planning, operations, and audit teams to ensure solutions are practical and scalable
• Lead cross-functional initiatives aligned to efficiency, automation, standardization, and innovation
• Manage a portfolio of high-priority projects with clear outcomes, timelines, and success measures
• Drive execution through structured project management and stakeholder coordination
• Develop and execute change management strategies to support successful implementation of new processes, tools, and ways of working
• Develop clear, concise, and compelling communications for a variety of audiences, including senior leadership
• Serve as a key liaison between Professional Practices and audit teams to ensure alignment and transparency
• Facilitate discussions, working sessions, and governance forums as needed
• Partner across Professional Practices to deliver integrated solutions
• Build strong relationships with audit teams to understand pain points and inform continuous improvement efforts
• Lead cross-functional project teams, including setting direction, coordinating resources, and holding team members accountable for delivery

Senior Audit Manager – Professional Practices Strategy & Transformation

• Define and maintain enterprise architecture (EA) frameworks, standards, and reference architecture across business domains (application, data, infrastructure, and integration)
• Collaborate with Governance Committee and Architecture Review Board (ARB) to ensure compliance with standards
• Develop and enforce architecture principles, design patterns, and technology selection criteria
• Align IT strategy with business capabilities, creating capability maps and future-state architecture roadmaps
• Provide architectural oversight for major programs, ensuring scalability, interoperability, and long-term sustainability
• Lead the development and adoption of enterprise reference architectures for on-prem and cloud applications, data, integration, security, and digital platforms
• Standardize technology stacks, APIs, and integration patterns (e.g., microservices, event-driven architecture)
• Define best practices for hybrid/multi-cloud environments and platform engineering
• Ensure alignment with regulatory, compliance, and cybersecurity requirements
• Establish and scale a unified DevSecFinOps model integrating development velocity, security posture, and cost optimization across Taylor
• Drive adoption of CI/CD pipelines, infrastructure-as-code (IaC), automated testing, and release management frameworks
• Embed security controls into development workflows and SDLC processes
• Assess current application landscape and define modernization strategies (rehost, replatform, refactor, retire, replace)
• Lead transformation toward cloud-native, API-first, and composable architectures
• Partner with business stakeholders to prioritize modernization initiatives based on value and risk
• Identify, evaluate, and incubate emerging technologies (Spec-Driven Development, AI/ML, Agentic AI, automation, data platforms, etc.)
• Build partnerships with technology vendors, startups, and system integrators
• Mentor architects and engineering teams, fostering a culture of engineering excellence and continuous improvement

Senior Director of Enterprise Architecture – Innovation, Oracle Fusion

• Provide Tier 1 support for operational systems, including Yardi Voyager, RentCafe, Funnel, and other supported applications.
• Troubleshoot day-to-day system issues and respond to user questions in a timely manner.
• Support system configuration updates as needed.
• Assist with data imports and exports between Yardi Voyager and integrated systems.
• Support report requests and troubleshoot reporting issues.
• Escalate complex issues when needed and follow through to resolution.
• Track support requests and communicate updates with internal teams.
• Serve as a primary point of contact with Yardi and third-party software vendors for support tickets and issue resolution.
• Submit, monitor, and follow up on vendor support requests.
• Maintain strong vendor relationships to support timely responses and issue resolution.
• Assist with system upgrades, updates, and release testing.
• Help ensure integrations between systems are functioning as expected.
• Report recurring issues and assist with identifying long-term solutions.
• Assist in developing and maintain standard operating procedures (SOPs) related to operational systems.
• Create and update user guides and support materials.
• Assist with onboarding and training new system users.
• Review and update documentation to ensure ongoing accuracy.
• Build knowledge of how operational teams use systems in day-to-day workflows.
• Identify opportunities to improve user experience and system processes.
• Share feedback from users and recurring support trends with internal teams.
• Stay informed on system updates and enhancements for supported platforms.
• Assist with testing and user acceptance activities for system changes and updates.
• Support operational teams in adopting system changes and updates.
• Support business initiatives by continuously looking for AI products and implementing throughout the company.

Operations Systems Support Specialist

• Partners with assigned Line of Business, other RCA professionals, and RCA Managers to create, implement, maintain, review or oversee an effective risk management framework
• Participates in projects and/or activities that ensure compliance with applicable federal, state, and local laws and regulations
• Identifies gaps and inform solutions that minimize losses resulting from inadequate internal processes, systems or human errors
• Identifies, responds and/or escalates risks as appropriate
• Serves as a functional liaison between the Line of Business and the Lines of Defense
• Supports the assessment of the effectiveness of the frameworks in alignment with industry standards, such as NIST, and broader AI governance principles
• Identifies gaps, risks, and areas for improvement in AI governance, risk management, and compliance
• Provides actionable best practices for strengthening the AI governance framework and ensuring alignment with emerging standards, regulatory requirements, and best practices

IT Support jobs in Wisconsin

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IT Technician – Intern

IT User Support Specialist II

IT User Support Specialist II

IT Operations Project Manager

IT Operational Specialist

IT Operational Specialist

IT Operational Specialist

IT Service Desk Technician 1

Infrastructure Helpdesk

Audit Manager – U.S. P&BB and Credit

IT Project Manager

Enterprise Architect

Senior Audit Manager – Professional Practices Strategy & Transformation

Senior Director of Enterprise Architecture – Innovation, Oracle Fusion

Operations Systems Support Specialist

Senior Audit Project Manager – Technology Audit Manager