IT Operational Specialist

Impact Seven

IT Operations Specialist providing front-line technical support and Yardi administration for the property management department. Collaborates with staff to improve organizational efficiency and user experience.

Posted 7/8/2026full-timeRice Lake • Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $28 per hourWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as a primary point of contact for day-to-day staff technology support and troubleshooting requests
Assist staff with troubleshooting computers, printers, phones, scanners, Microsoft Office applications, Teams, and other common office technology systems
Coordinate setup, deployment, maintenance, and replacement of computers, monitors, phones, and other office technology equipment
Assist with employee onboarding and offboarding processes including workstation setup, account coordination, equipment deployment, and technology orientation
Maintain and track organizational technology inventory and related records
Assist with user account administration, permissions, and access management within Yardi and other organizational systems
Assist with setup of new properties and entities within Yardi and related software systems
Support implementation, testing, and continuous improvement of Yardi workflows, processes, and operational enhancements
Work collaboratively with Accounting, Property Management, Compliance, Asset Management, and other departments to identify and improve operational workflows and system utilization
Coordinate with third-party IT vendors and consultants to escalate and resolve advanced technical issues as needed
Assist with technology procurement, vendor coordination, and operational technology projects
Maintain operational procedures, technology documentation, training materials, and internal user guides
Assist with scanning, electronic filing, and organization of operational and technology-related documentation
Support organizational process improvement initiatives and assist with implementation of operational efficiencies
Maintain confidentiality of sensitive organizational and employee information
Perform other duties as assigned

Requirements

What you’ll need

Associates degree in information technology, business administration, management information systems, computer science, or a related field required
Bachelor degree preferred
Three to five years of experience in technology support, systems administration, operational support, property management systems support, business systems support, or a related field is preferred
Experience supporting users in a professional office environment and troubleshooting common technology and operational issues is preferred
Experience with Yardi Voyager or similar property management or ERP software systems is strongly preferred
Experience with software implementation, workflow improvement, onboarding support, or operational process coordination is a plus
Proficiency with Microsoft Office applications including Outlook, Word, Excel, Teams, and Adobe Acrobat is required
Ability to learn and utilize various software platforms, office technology systems, databases, and electronic document management systems is essential
Experience supporting users with common office technology issues including printers, phones, scanners, and workstation setup is preferred
Excellent written, oral and interpersonal communication skills are required
Ability to communicate professionally and cultivate positive working relationships with a diverse range of people, both internal and external to the organization is essential
Ability to perform basic business math and accounting calculations accurately
Valid driver’s license with current vehicle insurance is required to meet the position’s travel requirements, as needed

Benefits

Comp & perks

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Hard Skills & Tools

Technology SupportSystems AdministrationWorkflow ImprovementOnboarding SupportBusiness Systems SupportOperational SupportBasic Business MathElectronic Document ManagementOffice Technology SetupVendor Coordination

Soft Skills

Excellent Communication SkillsInterpersonal SkillsRelationship BuildingConfidentiality MaintenanceCollaboration

Certifications

Associates Degree in Information TechnologyBachelor Degree PreferredValid Driver’s License