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IT Service Desk Technician 1
Lakeland CareIT Service Desk Technician ensuring proper computer operations for business tasks. Handling incoming help requests and providing support including hands-on assistance at desktop level.
About the role
Key responsibilities & impact- Ensure proper computer operation so that end users can accomplish business tasks.
- Receive, prioritize, document, and actively resolve end-user help requests.
- Escalate incidents when considered appropriate and necessary to maintain SLA expectations.
- Use diagnostic and help request tracking tools.
Requirements
What you’ll need- Associate degree in information systems, computer science or related field is desired, or equivalent combination of formal education and experience preferred (includes knowledge, skills, and abilities).
- Minimum of one (1) year of related work experience or equivalent schooling including working with Microsoft desktop platforms.
- Knowledge of computer equipment and network systems.
- Ability to diagnose and take corrective action in addressing computer/network problems.
- Excellent written and verbal communication skills.
- Demonstrated proficiency with Microsoft Word, Excel and PowerPoint and willingness to learn new software applications.
- Strong organizational ability.
- Ability to maintain high level of confidentiality.
- Current driver’s license, acceptable driving record and proof of adequate insurance required.
Benefits
Comp & perks- Ongoing training and education provided internally
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Computer Equipment KnowledgeNetwork Systems KnowledgeProblem DiagnosisMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint
Soft Skills
Excellent Communication SkillsStrong Organizational AbilityConfidentiality Maintenance
Certifications
Associate Degree In Information SystemsCurrent Driver’s License