IT Service Desk Technician 1

Lakeland Care

IT Service Desk Technician ensuring proper computer operations for business tasks. Handling incoming help requests and providing support including hands-on assistance at desktop level.

Posted 6/30/2026full-timeFond du Lac • Wisconsin • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Proficient in diagnosing and resolving computer and network issues while ensuring effective communication with end users. Demonstrates strong organizational skills and the ability to maintain confidentiality in handling sensitive information.

Highest-signal resume keywords

Microsoft Desktop PlatformsDiagnostic ToolsHelp Request Tracking ToolsWritten And Verbal CommunicationOrganizational Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Computer Equipment KnowledgeNetwork Systems KnowledgeProblem DiagnosisMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Soft Skills

Excellent Communication SkillsStrong Organizational AbilityConfidentiality Maintenance

Tools & Technologies

Help Request Tracking Tools

Certifications & Qualifications

Associate Degree In Information SystemsCurrent Driver’s License

Industry Keywords

End-User SupportSLA Expectations

About the role

Key responsibilities & impact

Ensure proper computer operation so that end users can accomplish business tasks.
Receive, prioritize, document, and actively resolve end-user help requests.
Escalate incidents when considered appropriate and necessary to maintain SLA expectations.
Use diagnostic and help request tracking tools.

Requirements

What you’ll need

Associate degree in information systems, computer science or related field is desired, or equivalent combination of formal education and experience preferred (includes knowledge, skills, and abilities).
Minimum of one (1) year of related work experience or equivalent schooling including working with Microsoft desktop platforms.
Knowledge of computer equipment and network systems.
Ability to diagnose and take corrective action in addressing computer/network problems.
Excellent written and verbal communication skills.
Demonstrated proficiency with Microsoft Word, Excel and PowerPoint and willingness to learn new software applications.
Strong organizational ability.
Ability to maintain high level of confidentiality.
Current driver’s license, acceptable driving record and proof of adequate insurance required.

Benefits

Comp & perks

Ongoing training and education provided internally