Lakeland Care

IT Support

• Ensure proper computer operation so that end users can accomplish business tasks.
• Receive, prioritize, document, and actively resolve end-user help requests.
• Escalate incidents when considered appropriate and necessary to maintain SLA expectations.
• Use diagnostic and help request tracking tools.

IT Service Desk Technician 1

Manager

• Lead LC Plus’s innovation and digital transformation practice, connecting technology to organizational strategic needs and driving it to deliver measurable outcomes across clients of varying sizes and maturity levels
• Operate as the accountable owner for outcomes across the team’s practice areas, setting priorities, ensuring deliverable quality, and coaching team performance while stepping in hands-on when needed
• Drive operational delivery of strategic transformation engagements, partnering with executive sponsors while owning day-to-day execution
• Own end-to-end delivery of strategic transformation engagements and distribute execution clearly across the team while retaining outcome ownership and ensure governance, documentation, and audit readiness across all work products
• Apply recognized project management discipline (ITIL, PRINCE2, Agile, PMI-aligned) to ensure structured, timely, and outcome-oriented delivery
• Coordinate IT governance and audit support activities, including evidence management, audit readiness, and regulatory reporting
• Translate executive direction and client business problems into practical, technology-enabled solutions
• Assess solution options, including build versus buy considerations, in collaboration with stakeholders
• Contribute to vendor selection through comparative analysis, including build vs. buy decisions, and present clear recommendations to decision-makers
• Evaluate emerging platforms with a balanced lens and distinguish durable innovation from passing hype
• Stay ahead of emerging modern workplace technologies, including Microsoft 365, Power Platform, and Copilot, to inform strategic direction
• Maintain current technology intelligence and serve as a trusted advisor, evaluating tool-to-strategy fit and guiding clients on what to adopt, defer, or avoid
• Oversee modern workplace technology across its primary areas, including Microsoft 365 and SharePoint, Power Platform, Microsoft Copilot, and Copilot Agents
• Stay ahead of adjacent and emerging platforms that contribute to the modern workplace ecosystem
• Weave customer service excellence and cybersecurity awareness into every engagement as foundational expectations and shape internal innovation into repeatable, scalable service offerings that can be consistently delivered across clients
• Lead end-user adoption and training efforts, ensuring solutions are implemented with a strong focus on the human experience
• Partner with clients to translate their strategic objectives into transformation roadmaps, moving from current state through adoption of transformative technology
• Align all initiatives with LC Plus’s mission and client strategic priorities, ensuring technology investments support broader organizational goals
• Carry LC Plus’s mission to strengthen organizations that strengthen our communities

IT Service Desk Technician 1

Technology Transformation Manager