Technology Transformation Manager

Lakeland Care

Technology Transformation Manager overseeing digital transformation and technology alignment with organizational strategy at LC Plus. Leading teams to deliver measurable outcomes and improve client services.

Posted 6/2/2026full-timeRemote • Wisconsin • 🇺🇸 United StatesSeniorLeadWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Lead LC Plus’s innovation and digital transformation practice, connecting technology to organizational strategic needs and driving it to deliver measurable outcomes across clients of varying sizes and maturity levels
Operate as the accountable owner for outcomes across the team’s practice areas, setting priorities, ensuring deliverable quality, and coaching team performance while stepping in hands-on when needed
Drive operational delivery of strategic transformation engagements, partnering with executive sponsors while owning day-to-day execution
Own end-to-end delivery of strategic transformation engagements and distribute execution clearly across the team while retaining outcome ownership and ensure governance, documentation, and audit readiness across all work products
Apply recognized project management discipline (ITIL, PRINCE2, Agile, PMI-aligned) to ensure structured, timely, and outcome-oriented delivery
Coordinate IT governance and audit support activities, including evidence management, audit readiness, and regulatory reporting
Translate executive direction and client business problems into practical, technology-enabled solutions
Assess solution options, including build versus buy considerations, in collaboration with stakeholders
Contribute to vendor selection through comparative analysis, including build vs. buy decisions, and present clear recommendations to decision-makers
Evaluate emerging platforms with a balanced lens and distinguish durable innovation from passing hype
Stay ahead of emerging modern workplace technologies, including Microsoft 365, Power Platform, and Copilot, to inform strategic direction
Maintain current technology intelligence and serve as a trusted advisor, evaluating tool-to-strategy fit and guiding clients on what to adopt, defer, or avoid
Oversee modern workplace technology across its primary areas, including Microsoft 365 and SharePoint, Power Platform, Microsoft Copilot, and Copilot Agents
Stay ahead of adjacent and emerging platforms that contribute to the modern workplace ecosystem
Weave customer service excellence and cybersecurity awareness into every engagement as foundational expectations and shape internal innovation into repeatable, scalable service offerings that can be consistently delivered across clients
Lead end-user adoption and training efforts, ensuring solutions are implemented with a strong focus on the human experience
Partner with clients to translate their strategic objectives into transformation roadmaps, moving from current state through adoption of transformative technology
Align all initiatives with LC Plus’s mission and client strategic priorities, ensuring technology investments support broader organizational goals
Carry LC Plus’s mission to strengthen organizations that strengthen our communities

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, Business or related field, or equivalent combination of formal education and experience preferred
Minimum of 7 years of progressive IT experience including service desk or operations exposure (ticket-queue credibility), project management, and solution delivery with demonstrated project management experience
Working knowledge of recognized frameworks such as ITIL, PRINCE2, Agile, or PMI-aligned practice
Hands-on fluency with modern workplace technologies, including Microsoft 365, SharePoint, Power Platform, and Microsoft Copilot (including Copilot Studio and agents), with awareness of emerging platforms
Strong personal interest in AI, actively exploring practical applications beyond formal engagements
Experience advising on vendor selection, including comparative analysis, build vs. buy decisions, and presenting recommendations to stakeholders
Proven ability to lead end-user adoption and change management, including training, communications, and creation of enablement resources that drive user adoption
Experience leading or supervising technical professionals, preferably within an MSP or consulting environment
Familiarity with IT governance, audit support, and compliance frameworks (e.g., HIPAA, HITRUST, SOC 2), with a strong cybersecurity awareness
Strong customer service orientation with the ability to communicate effectively across executive, technical, and frontline audiences
Demonstrated ability to operate at the intersection of people and technology, with a focus on adoption as a human-centered challenge
Current driver’s license, acceptable driving record and proof of adequate insurance required.

Benefits

Comp & perks

Customer service excellence
Cybersecurity awareness
High standards for delivery quality
Operational reliability
Continuous improvement across practice areas

ATS Keywords

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Hard Skills & Tools

project managementITILPRINCE2AgileMicrosoft 365SharePointPower PlatformMicrosoft Copilotvendor selectionchange management

Soft Skills

leadershipcoachingcommunicationcustomer servicestrategic thinkingproblem-solvingcollaborationadaptabilitytraininguser adoption